Walmart assessment questions answered rated A+ Passed

Walmart assessment questions answered rated A+ PassedA customer/member tries to use a coupon that is only good for full- priced items to purchase an item that is on sale. She becomes confused when you explain that she can't use the coupon. What would you be most and least likely to do? Most: Apologize for the confusion and explain that the coupon only applies to full-priced items. Least:Find your supervisor and ask it he can approve the discount. Your shift's productivity is slow because one person is not pulling his share. The rest of the team is getting upset. What would you be most and least likely to do? Most: Tell the struggling team member to work faster because he is holding the team back Least: Recognize that everyone has a bad day once in a while Focus on your own work, not someone else's. A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner. What would you be most and least likely to do? Most: Let her know you have a similar, less expensive phone in stock. Ask if she would like to learn more about it. Least:Apologize and let her know that your store usually has large stock and will have the phone available again ven soon. A coworker did not clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker. What would you be most and least likely to do? Most: Tell him he should be more careful because his work area could have resulted in an accident Least: Say nothing to him because the problem has been taken care of Your new team is working hard, but they are all less experienced than you and don't complete their tasks as quickly. What would you be most and least likely to do? Most: Remind your coworkers of performance expectations and that they need to be working harder to complete tasks Least: Give your coworkers more time to figure out how to do the task; they likely just need more practice with what they've already learned You are working closely with an experienced associate. He insists on completing a task a certain way, but you know there is a more efficient method What would you be most and least likely to do? Most: Tell him you like to learn more about his technique, Inform him you have other methods that have worked well in the past. Least: Your coworker's method works just fine, avoid upsetting him and compile the tasks You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do? Most: Ask ypur coworker if it can wait until you are finished with your task because you have a deadline. Least: Tell your coworker that you will help in a few minutes if you can reach a good stopping point. During a busy time at the bakery counter, a loyal customer/member stops you to chat. As he's talking, you notice a customer/member nearby that needs help. What would you be most and least likely to do? Most Apologias and tell him you see another customer/member Least In order to keep him happy, allow him to continue his story until he is finished