Client Services (Cosmetology 2, 3, 4,7,8,15) Exam Questions with correct Answers

When determining face shape, which of the following actions is NOT a consideration? - Answer- analysis of the least dominant area Which face shape looks good with almost any hair design, length or texture? - Answer- oval Place the volume either below the jawline or above the temple area with which face shape? - Answer- Round Which face shape is long, narrow and angular? - Answer- Oblong A salon professional should NOT accentuate the narrowness at the temples and width at the jawline in what type of face shape? - Answer- Pear Which of the following guidelines is true if the client has a heart face shape? - Answer- leave fullness at the nape Which of the following descriptions define the term "profile"? - Answer- an outline of the face from the side What type of profile has a strong outward curvature resulting from either a protruding nose or a sloping forehead or chin? - Answer- Convex Which of the following statements represents an open-ended question? - Answer- What final results do you want to see in your hair? Select the term that could be used by a client to help uncover what they "want" in a hair service. - Answer- Shine If the guest feels hesitant about your suggestion made during the Consult service essential, you should: - Answer- ask additional questions to clarify what the guest really wants At what point would you gain agreement to move forward during the Consult service essential? - Answer- after all questions have been clarified Which of the following statements could be used when making a recommendation to describe a benefit of a product? - Answer- This product will increase shine. The following strategies all help the client feel they've had an exceptional experience, EXCEPT: - Answer- not suggesting add-on services Of the eight bones that compose the cranium, how many are affected by scalp massage? - Answer- 8 Mary is performing a scalp massage on a client. Which of the following bones would be affected by the massage Mary is offering? - Answer- frontal The parietal bones form the: - Answer- crown and upper sides of the head The bone that forms the back of the skull, indenting above the nape area, is the: - Answer- The two bones located on either side of the head, directly above the ears and below the parietal are the temporal bones. The bone located on the little-finger side of the lower arm is the: - Answer- ulna The 8 carpals held together with ligaments make up the: - Answer- wrist The fourteen bones that form the digits or fingers of the hands are called the: - Answer- phalanges Myology is the study of the structure, function and diseases of the: - Answer- muscles The salon professional is primarily concerned with which type of muscles found in the head, face, neck, hands and arms? - Answer- Voluntary Muscles affected by massage are generally manipulated from the: - Answer- insertion attachment to origin attachment The frontalis and occipitalis muscles are joined by a tendon called the: - Answer- Epicranial aponeurosis The muscle that circles the mouth and is responsible for contracting, puckering and wrinkling the lips is the: - Answer- orbicularis oris The muscle that turns the palm of the hand up is the: - Answer- supinator The muscle that runs across the front of the lower part of the radius and the ulna and turns the palm of the hand downward and inward is the: - Answer- pronator Which of the following muscles flexes the joint of the small toe? - Answer- Abductor digiti minimi The technical term for the study of hair is called: - Answer- trichology Hair grows from a tube-like "pocket" called a root sheath or a(n): - Answer- follicle The two primary parts of hair are the hair fiber and the: - Answer- root The three major layers of the hair are the medulla, cortex and: - Answer- cuticle The layer of hair consisting of unique protein structures that give the hair most of its pigment and strength (elasticity) is called the: - Answer- cortex What is formed when sebum produced by the oil glands mixes with the body's perspiration? - Answer- acid mantle The muscle that causes the hair to stand on end when a person is scared or cold is known as the: - Answer- arrector pili Which of the following stages is known as the active growing stage of hair? - Answer- anagen Human hair, on the average, grows about: - Answer- 1/2 inch Cilia is the technical term for: - Answer- eyelash hair The hard, resistant layer of protein that protects the hair shaft is the: - Answer- cuticle Hair that is 90% cortex and 10% cuticle when compared to hair that is 40% cuticle would be considered to be more: - Answer- more elastic Melanin is found mainly in which part of the hair? - Answer- cortex Eumelanin is the type of melanin that produces - Answer- brown/black What is the total lack of pigmentation in the hair and skin called? - Answer- Albinism Gray Hair is sometimes refered to as - Answer- mottled hair The degree of coarseness or fineness of the hair fiber is referred to as: - Answer- texture The number of active hair follicles per square inch on the scalp refers to: - Answer- density Light, medium and heavy are words used to describe which of the following hair characteristics? - Answer- density The ability of the hair to absorb moisture, liquids or chemicals is known as: - Answer- Porosity If the layers of the cuticle are very close together, the hair has which type of porosity? - Answer- resistent Wet hair is able to be stretched to what percent of its length? - Answer- 40-50% Each hair strand has about how many layers of cuticle scales? - Answer- 7-12 The technical term for split ends is - Answer- Trichoptilosis Fragilitis crinium is the technical name for: - Answer- Brittle hair Lumps or swelling along the hair shaft is known as trichorrhexis nodosa or: - Answer- knotted hair Excessive matting of the hair is referred to as: - Answer- plica polonica A disorder that refers to a chronic scalp condition with excessive flaking, which accumulates on the scalp or falls to the shoulders, is called dandruff or: - Answer- pityriasis The medical term for greasy or waxy dandruff is: - Answer- pityriasis steatoides Tinea is the medical term for: - Answer- ringworm How should a cosmetologist handle a situation when areas of enlarged open follicles surrounded by clusters of red spots, indicating tinea capitis are observed? - Answer- refer the client to a physician An infestation of head lice on the scalp is called: - Answer- pediculosis capitis Sudden hair loss in round or irregular patches without the display of an inflamed scalp is referred to as: - Answer- alopecia areata Traction alopecia can be caused by: - Answer- tight cornrows All of the following information could be found in client records EXCEPT: - Answer- Social Security Number Which of the following statements is NOT true about draping? - Answer- performed after shampooing is complete Guidelines to protect the client include all of the following actions EXCEP