CLA Practice Test Questions with complete solution

CLA Practice Test Questions with complete solutions The Japanese term, kaizen, means: Continuous planning Quality improvement Quality planning Continuous improvement Who is the driving force throughout the life cycle of a product? Suppliers Customers Manufacturers Transporters Which of the following is the federal agency devoted to workplace safety? USDOT OSHA EPA FAA Which of the following regulates indistrial waste disposal? ISO 4000 Clean Water Act National Environmental Policy Act Superfund Which type of audit is requested by your manager? Internal External Third-party Team Who is responsible for the safe operation of material handling equipment? The equipment's manufacturer Employers Employees All of the above What guides an AGV? Rails Computers Lasers All of the above Places where materials are stored for future use are: Warehouses Production Facilities Factories Retailers What role withing the supply chain is responsible for physically connecting the sources of supply with customers? Distribution centers Retailers Suppliers Transporters What is the most common dock design used in the United States? Open Flush Rail Enclosed Your power zone is located: Above your shoulders Above your waist and below your shoulders Above your knees and below your shoulders Above your knees and below your waist Which of the following describe external communication? (Select all that apply) With co-workers With customers With delivery drivers With supervisors With other shifts Which of the following are important guidelines for effective writing? (Select all that apply) Consider your audience Visualize Ask question Proofread Use appropriate tone In logistics, the most common PPE is: Hard hat Boots Gloves Mask Kaizen is an important element of which quality control system? Six Sigma TQM Lean Management ISO 9000 What type of equipment is used to bridge the gap between a vehicle deck and the warehouse doors? Yard lift Gravity conveyor Dock board Trailer Which of the following is NOT one of the four basic functions around which most warehouse/distribution activities revolve? Stocking Receiving Supply Order Processing When setting goals, SMART refers to: Specific, measurable, achievable, relevant, time based Specific, measurable, accepted, relevant, time based Red safety signs are usually used to depict: Storage locations General information Radiation Warning Danger What type of training prepares workers to work in multiple areas within a facility? On-site External On-line Cross-Training What type of audit would be used to prove that a company quality program meets ISO 9000 standards? Internal External Third-party Team Recent economic and global trends require warehouses to: Handle and store MORE items Ship LESS international orders Spend MORE time processing orders Execute LESS and smaller transactions Inventory including all the materials being currently worked on is referred to as which type of inventory? Raw materials Work-in-process Finished goods In-transit What is the most common piece of equipment in most warehouses? Sideloader Sit down counterbalance fork lift Narrow aisle fork lift Carton clamp truck What class of fire extinguisher is used to fight grease and oil fires? A B C D What was the first major global supply chain security initiative? CSI FAST AMR C-TPAT Which type of team is made up of a group of workers responsible for similar process within a logistics facility? Work team Project team Cross-functional team Department team Improvement is not possible unless there is some way to measure the results. True False What type of PPE is used to protect workers from falling objects? Gloves Boots Mask Hard Hat Which of the following is true about bar codes and RFID tags and their respective scanners? Bar codes require a direct line of sight and RFID tags do not. Bar codes do not require a direct line of sight and RFID tags do. Both bar codes and RFID tags require a direct line of sight. What are the four steps in the PDCA cycle? Plan, define, check, act Plan, do, check, act Plan, define, count, act Plan do, count, act Which security initiative focuses on the ports that send the highest volumes of products into the U.S.? FAST CSI AMR C-TPAT Which type of team focuses on a single major issue of concern within a given process? Work team Project team Cross-functional team Department team Which of the following described the process of finding a better way of meeting customer needs? Quality planning Quality control Quality improvement Quality management What is the most common numbering system for RFID devices? RPC UPC EPC IPC In terms of facility design, what is throughput? A building's capacity to store goods The ability to retrieve materials with minimum effort The volume of goods expected to move through a warehouse The speed of which goods move through a warehouse How might a front-line worker use a WMS? (Select all that apply) To check email To enter inventory location To take a test To find a SKU location To determine a SKU quantity. Which government body is responsible for enforcing environmental regulations on industry? DOT EPA RSPA CBP Most service failure in logistics can be traced back to breakdowns in communication. True False What color combination is used to indicate radiation? Black on white Magenta on yellow Black on orange Magenta on blue What type of computer application is used to edit and format a document? Internet Email Word processing Spreadsheets Which of the following terms is normally associated with order processing? Loading Cross-docking Picking Shipping FAST is a trade initiative between which of the following countries? U.S. and Cuba Europe and U.S. Russian, China, and U.S. Canada, Mexico, and U.S. Which type of inventory includes products that are in the process of being transported from a supplier to a customer? Work-in-process Finished goods In-transit Raw materials Which of the following are benefits of C-TPAT membership? (select all that apply) Emphasis on self-policing Reduced inspections High inspection costs No AMR is required Which term describes the time it takes to process an order from the time the order is received from the customer until the order is delivered? Quality starts with which department: Shipping Receiving Stocking Picking Making decisions by building consensus means: A manager makes the decision Most team members accept the decision All team members are completely satisfied with the decision Safe lifting practices include: (Select all that apply) Using angled shelving Lifting from the floor Using legs to push up the load Using team lifting Communication is not effective unless it is understood by the receiver. True False Which of the following describe internal communication? (Select all that apply) With co-workers With customers With delivery drivers With supervisors With other shifts Which type of team is made up of members from different departments? Work team Project team Cross-functional team Department team What class of fire extinguisher is used to fight fires of wood, paper or plastic? A B C D What is the most common bar code symbol? RPC UPC EPC IPC What color is most often used for safety signs, such as first-aid stations? Red Blue White Green Preview, Question and Visualization are three strategies to improve your: Speaking skills Writing skills Reading skills Listening skills Examples of workplace misconduct are: (Select all that apply) Dishonesty. Disagreeing with your boss. Sleeping on the job. Making a mistake. Fighting with other workers.