Citrus College BUS 172 Chapter 1|Complete Guide A+

1. Technology—and automation in particular—has reduced the number of jo bs that require routine tasks and little skill and has increased the nu mber of jobs that require considerable skill. *a. True b. False 2. Knowledge workers are employees whose responsibilities include only problem-solving. a. True *b. False 4. To proactively manage change, organizations should wait to see how e xternal forces impact an organization's performance, and then develop a plan to address those changes. a. True *b. False 5. A job candidate who has experience working abroad or knows more than one language may have an advantage in the hiring process because the st rategies companies are pursuing today increasingly involve one or more elements of globalization. *a. True b. False 6. A firm's ability to compete through people depends on its ability to manage human capital. *a. True b. Fa