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Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified
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What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container
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