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Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified

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How do you access online help files in Interaction Attendant? - Press F1, Click Help from the menu, StartAll ProgramsInteractive IntelligenceOnline Documentation Where would you access the tools used to configure Attendant operations? - Insert New Operation, or the 3rd level tool bar What is a Property Sheet in Interaction Attendant? - A form that you fill out to configure a node. Each type of node has its own property sheet. What does it mean if the name of the node is gray in the tree? - The node's Active check box is clear. The node and all its children are ignored by Attendant. What happens when you click the disc icon on the Attendant toolbar? - The disc icon means Publish. It saves the menu changes and puts them into effect immediately

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