Salesforce Certified Associate Exam questions with correct answers

What is the Salesforce Ecosystem? CORRECT ANSWER Upgraded version of excel and Google Sheets. Allows you to check in with clients automatically based on where they are in the customer journey. A place where you will not have to worry about losing customer data. Salesforce is the leading CRM (Customer Relationship Management) provider with many products to help serve your customer. What does the Salesforce security permissions do? CORRECT ANSWER Allow stakeholders to keep their deals, cases and opportunities private and away from others that do not have a need to see the information. How is Salesforce a multi-tenant environment? CORRECT ANSWER You have your dedicated space yet share internal resources with other tenants within the building of your org aka salesforce ecosystem What are Superbadges? CORRECT ANSWER Real world scenarios with questions and playground challenges for specific learning objectives. What is the Trailhead Academy? CORRECT ANSWER Week long classes taught by other trailblazers → best to attend if sponsored by your company because it cost a couple thousand dollars What is Salesforce Customer 360? CORRECT ANSWER Salesforce's solution that connects all information about the customer in an easy to access system. A way of connecting all the products Salesforce have to create one holistic view of the customer journey and experience.