Service Technician Best Practices (RWSV210) Exam 2023
with complete solution
Which of the following cables are secured to the inside of the top cover of a laptop with
an adhesive backing?
ThinkPad logo LED
What can you do to ensure that you do not forget how the cables are installed before
you service a system?
Take a photograph
Which desktop systems have components stacked tightly together in a very small
package, making it likely to be necessary to remove all other components before
accessing the system board?
Tiny
How is the ESD field kit used to ground a service technician? (select all that apply)
Wrist strap to the system chassis and Wrist strap to the anti-static mat
If a computer with an internal battery stops responding or cannot be powered off by
pressing the power button, which of the following might help?
Insert a paperclip into the reset hole
How do you enter BIOS Setup?
Continually tap F1 during system boot
What is the main purpose of the anti-static mat?
Portable anti-static workspace
Which tool is recommended to assist with LCD tape removal?
Tweezers
When removing a heat sink with a numbered pattern embossed on it you should...
Remove the screws in ascending numbered order
Which of the following systems may have an LCD panel that includes multiple parts
combined into a single component? (Select all that apply)
Tablet, Touch screen laptop, and Touch screen All-in-One
Why is it recommended to only pull the tape out a few inches at a time before collecting
the slack?
To avoid excess surface tension on the tape
How should you align the processor to the socket during an installation?
Align the marking on the corner of the processor with the marking on the socket.
In notebooks which other component might share a heat sink with the processor?
Graphics processor
Which of the following is the correct thermal paste to use on Lenovo systems?
Shin-Etsu Microsi X23-7783D
Which of the following storage devices plugs directly into a connector on the system
board?
M.2 Solid State Drive
What is the purpose of the black tape tabs protruding out from under the LCD panel?
To access the tape for removal
Under which menu can you find the Power sub-menu while navigating through the
system BIOS?
, Configuration
Why is it important to tighten heat sink screws in a cross pattern?
To assure that the thermal compound spreads evenly
Which of the following scenarios would be optimal for working on a computer?
Standing on a flat surface with the computer on a table, wearing short sleeves with no
jewelry or accessories on.
Immediate damage is more important than latent damage.
FALSE
When replacing a memory module you should never touch...
The memory module contacts
Which of the following shows the list of components that must be removed before
servicing the LCD panel?
Hardware Maintenance Manual (HMM)
Components should be removed from the static protective bag long before placing them
into the computer.
FALSE
Which of the following help keep any gaps from appearing between the bezel and LCD
panel on some laptops?
Double Sided Tape
Which of the following storage drives uses NAND memory instead of spinning magnetic
platters?
Solid State drive
A customer needs a processor replaced, the old heat sink is still in good working
condition and you only have a replacement processor. How should you go about
installing the new processor with the old heat sink?
Uninstall the old processor and heat sink. Then clean the heat sink, install the
processor, apply thermal compound and install the old heat sink.
In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5
inch or 3.5 inch storage drive?
Ultrabooks and Convertibles
Which method is suggested for the removal of thermal compound?
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol
The metal on the inside of the wrist strap should be making contact with your skin at all
times.
TRUE
How should the black tabs be arranged when the tape is replaced?
The same way they were before you removed them
What are the two major different types of memory modules that will be found across
Lenovo systems?
DIMMs and SO-DIMMs
Which of the following statements are true about removing the thermal assembly on a
laptop?
You should lift the thermal assembly by the heatsinks and not the fans.
Which of the following must be used to update the serial number and machine type
model number after the system board has been replaced?
Maintenance Utility or BIOS Update Utility
with complete solution
Which of the following cables are secured to the inside of the top cover of a laptop with
an adhesive backing?
ThinkPad logo LED
What can you do to ensure that you do not forget how the cables are installed before
you service a system?
Take a photograph
Which desktop systems have components stacked tightly together in a very small
package, making it likely to be necessary to remove all other components before
accessing the system board?
Tiny
How is the ESD field kit used to ground a service technician? (select all that apply)
Wrist strap to the system chassis and Wrist strap to the anti-static mat
If a computer with an internal battery stops responding or cannot be powered off by
pressing the power button, which of the following might help?
Insert a paperclip into the reset hole
How do you enter BIOS Setup?
Continually tap F1 during system boot
What is the main purpose of the anti-static mat?
Portable anti-static workspace
Which tool is recommended to assist with LCD tape removal?
Tweezers
When removing a heat sink with a numbered pattern embossed on it you should...
Remove the screws in ascending numbered order
Which of the following systems may have an LCD panel that includes multiple parts
combined into a single component? (Select all that apply)
Tablet, Touch screen laptop, and Touch screen All-in-One
Why is it recommended to only pull the tape out a few inches at a time before collecting
the slack?
To avoid excess surface tension on the tape
How should you align the processor to the socket during an installation?
Align the marking on the corner of the processor with the marking on the socket.
In notebooks which other component might share a heat sink with the processor?
Graphics processor
Which of the following is the correct thermal paste to use on Lenovo systems?
Shin-Etsu Microsi X23-7783D
Which of the following storage devices plugs directly into a connector on the system
board?
M.2 Solid State Drive
What is the purpose of the black tape tabs protruding out from under the LCD panel?
To access the tape for removal
Under which menu can you find the Power sub-menu while navigating through the
system BIOS?
, Configuration
Why is it important to tighten heat sink screws in a cross pattern?
To assure that the thermal compound spreads evenly
Which of the following scenarios would be optimal for working on a computer?
Standing on a flat surface with the computer on a table, wearing short sleeves with no
jewelry or accessories on.
Immediate damage is more important than latent damage.
FALSE
When replacing a memory module you should never touch...
The memory module contacts
Which of the following shows the list of components that must be removed before
servicing the LCD panel?
Hardware Maintenance Manual (HMM)
Components should be removed from the static protective bag long before placing them
into the computer.
FALSE
Which of the following help keep any gaps from appearing between the bezel and LCD
panel on some laptops?
Double Sided Tape
Which of the following storage drives uses NAND memory instead of spinning magnetic
platters?
Solid State drive
A customer needs a processor replaced, the old heat sink is still in good working
condition and you only have a replacement processor. How should you go about
installing the new processor with the old heat sink?
Uninstall the old processor and heat sink. Then clean the heat sink, install the
processor, apply thermal compound and install the old heat sink.
In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5
inch or 3.5 inch storage drive?
Ultrabooks and Convertibles
Which method is suggested for the removal of thermal compound?
Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol
The metal on the inside of the wrist strap should be making contact with your skin at all
times.
TRUE
How should the black tabs be arranged when the tape is replaced?
The same way they were before you removed them
What are the two major different types of memory modules that will be found across
Lenovo systems?
DIMMs and SO-DIMMs
Which of the following statements are true about removing the thermal assembly on a
laptop?
You should lift the thermal assembly by the heatsinks and not the fans.
Which of the following must be used to update the serial number and machine type
model number after the system board has been replaced?
Maintenance Utility or BIOS Update Utility
