CPHQ Practice exam (Answered) Questions And Answers With Rationale, Verified Solution

CPHQ Practice exam (Answered) Questions And Answers With Rationale, Verified Solution 1. Which of the following is the best definition of "vision" in regard to creating an organizational vision statement? a. The ability to see the future b. An ideal future state c. A realistic action plan for future performance d. An outline of future organizational purpose. 1. B: In the creation of an organizational vision statement, vision is a description—realistic or not—of an ideal future state. This description of an ideal future state gives shape to the goals of an organization. A vision statement does not involve detailed descriptions about the specific actions necessary for bringing the vision to fruition. 2. A patient care team is in disagreement over new admissions procedures. What decision-making model should management use? a. Decision criteria b. Consensus c. Invocation d. Tenure influence. 2. A: Decision criteria is a decision-making model that explores all options equally and gives unorthodox or unpopular options a fair chance, even when they are under dispute. Consensus is not the best choice because this approach often reduces decisions to options that everyone likes and discounts the unorthodox or unpopular options that could be appropriate and viable. 3. St. Josephʼs Hospital was recently ranked last in the region in the area of efficiency in transferring patients to inpatient beds. When working on process improvements, what type of data is likely to prove most helpful? a. Internal data b. Historical data c. Quality control data d. Comparative data. 3. D: Comparative data would prove most helpful in improving the processes at St. Josephʼs Hospital. By comparing their data and processes with those of higher ranked medical facilities, process improvement solutions could be derived. A and B are incorrect because internal data, whether historical or contemporary, will not help identify the reasons for the last place ranking and will not help improve processes. C is wrong because quality control data is another internal measure that will only compare the existing processes with established internal standards. 4. Which of the following is a structure designed to help facilitate team or group pursuit of specific goals and objectives? a. Management