Explain how the management of human, physical and technological resources can
improve the performance of the Curry Lounge.
Physical Resources:
Menu
A menu which is a physical resource will benefit a business like the Curry Lounge in many
ways. One such way that a menu benefits the Curry Lounge is that when customers visit the
restaurant they don’t need to ask the waiters or staff about the dishes as this information
will be highlighted in the menu given to them and this makes the Curry Lounge look
professional which the customers will like. Alongside this, another benefit of the menu to
the organisation is that customers don’t have to ask staff for the prices of different dishes or
whether or not a dish had nuts, whether it was vegetarian etc. as this is all noted in the
menu, this means the customers can find out everything they need to know straight away
without having to wait to talk to a waiter which they would find frustrating, this also stops
customers from ordering something that would make them ill and if they were to get ill they
wouldn’t return to the Curry lounge thus their sales and revenue would go down. This
means that staff such as the waiters have more time to go and tell the chefs of the dishes
that have been ordered instead of explaining the pricing and the different dishes on offer to
the customers. If the Curry Lounge failed to have a menu then it would encounter a lot of
problems. One such problem that it may face is that when customers visit the restaurant the
waiter or a member of staff would have to know the dishes on offer, any dietary
information such as if its vegetarian and the price of the dish so that they can tell the
customers . This will mean that the waiters responsibilities will increase making them
demotivated as they will now have to ensure they know all the dishes on offer by heart
alongside all the other key information like price; this will lead to it taking a lot more time
for order to come in as it will take a long time to explain to customers and for them to
choose what they would like. This in turn will have a knock off effect on the chefs as they
will have less time to make dishes when orders come in late. Another problem they may
face is that waiters or staff may forget what’s on the offer or may forget to highlight any key
information about the dishes; this will result in the wrong dish being made for the
customers which will make them unhappy and they may not return to the Curry Lounge. It
would also mean that the restaurant wouldn’t be able to serve as many customers each
night thus lower sales.
Furniture
Furniture which is a physical resource will benefit a business like the Curry Lounge in many
ways. One such way that furniture such as chairs benefit the Curry Lounge is that when
customers visit the restaurant and its very busy then they will have chairs or sofas to sit on
and wait for a table; this will make the Curry Lounge look professional and will show that
the business cares about its customers a lot; this in turn may make customers return to the
Curry Lounge and whilst they wait the customers may buy a drink which will increase sales
for the restaurant. It will also mean that customers won’t have to go back to their car or go
back home. Alongside this, chairs may also benefit the restaurant when customers come to
improve the performance of the Curry Lounge.
Physical Resources:
Menu
A menu which is a physical resource will benefit a business like the Curry Lounge in many
ways. One such way that a menu benefits the Curry Lounge is that when customers visit the
restaurant they don’t need to ask the waiters or staff about the dishes as this information
will be highlighted in the menu given to them and this makes the Curry Lounge look
professional which the customers will like. Alongside this, another benefit of the menu to
the organisation is that customers don’t have to ask staff for the prices of different dishes or
whether or not a dish had nuts, whether it was vegetarian etc. as this is all noted in the
menu, this means the customers can find out everything they need to know straight away
without having to wait to talk to a waiter which they would find frustrating, this also stops
customers from ordering something that would make them ill and if they were to get ill they
wouldn’t return to the Curry lounge thus their sales and revenue would go down. This
means that staff such as the waiters have more time to go and tell the chefs of the dishes
that have been ordered instead of explaining the pricing and the different dishes on offer to
the customers. If the Curry Lounge failed to have a menu then it would encounter a lot of
problems. One such problem that it may face is that when customers visit the restaurant the
waiter or a member of staff would have to know the dishes on offer, any dietary
information such as if its vegetarian and the price of the dish so that they can tell the
customers . This will mean that the waiters responsibilities will increase making them
demotivated as they will now have to ensure they know all the dishes on offer by heart
alongside all the other key information like price; this will lead to it taking a lot more time
for order to come in as it will take a long time to explain to customers and for them to
choose what they would like. This in turn will have a knock off effect on the chefs as they
will have less time to make dishes when orders come in late. Another problem they may
face is that waiters or staff may forget what’s on the offer or may forget to highlight any key
information about the dishes; this will result in the wrong dish being made for the
customers which will make them unhappy and they may not return to the Curry Lounge. It
would also mean that the restaurant wouldn’t be able to serve as many customers each
night thus lower sales.
Furniture
Furniture which is a physical resource will benefit a business like the Curry Lounge in many
ways. One such way that furniture such as chairs benefit the Curry Lounge is that when
customers visit the restaurant and its very busy then they will have chairs or sofas to sit on
and wait for a table; this will make the Curry Lounge look professional and will show that
the business cares about its customers a lot; this in turn may make customers return to the
Curry Lounge and whilst they wait the customers may buy a drink which will increase sales
for the restaurant. It will also mean that customers won’t have to go back to their car or go
back home. Alongside this, chairs may also benefit the restaurant when customers come to
