HAM Study Questions & Answers. 100% Accurate answers. Latest version

HAM Study Questions & Answers. 100% Accurate answers. Latest version Which tier of the capability blueprint focuses on achieving best in-class? A. Practical management B. Trustworthy data C. Operational integration D. Strategic conformance - D. Strategic conformance page 22 Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management? A. procurement_user B. asset C. itil D. inventory_admin E. discovery_admin - C. itil page 46 Which of the following plugins for Hardware Asset Management are inactive by default? Choose 3 A. Cost Management B. Fixed Asset C. Hardware Asset Management D. Depreciation E. Procurement F. Expense Line - A. Cost Management C. Hardware Asset Management E. Procurement page 35 What is the focus of asset management? A. Financial tracking of an organization's property B. Building the elements that contain the orginzations network C. Financial tracking of the organizations network D. Building of the organizations's property - A. Financial tracking of an organization's property What is tracked through the life of an asset? choose 3 answers A. Contractual data B. Financial data C. Lifecycle data D. Hardware data E. Configuration data - A. Contractual data B. Financial data C. Lifecycle data Configuration items (CIs) track what type of information? Choose 2 answers A. Contractual B. Lifecycle C. Financial D. Operational E. Relationship - D. Operational E. Relationship When does the lifecycle of an asset begin? A. When the asset is deployed B. When the asset is procured C. When a request is received D. When a request is fulfilled - C. When a request is received Page 19 What are the goals of IT assement management (ITAM)? Choose 4 answers A. Optimze cost B. Track logical relationships C. Provide financial reporting D. Provide decision support E. Improve productivity F. Improve operational usage - A. Optimze cost C. Provide financial reporting D. Provide decision support E. Improve productivity page 16 What is the first tier of the capability blueprint? A. Practical mangement B. Operational integration C. Financial management D. Strategic conformance E. Trustworthy data - E. Trustworthy data page 22 What is the second tier of the capability blueprint? A. Trustworthy data B. Practical mangement C. Financial management D. Strategic conformance E. Operational integration - B. Practical mangement page 22 What is the third tier of the capability blueprint? A. Strategic conformance B. Practical mangement C. Financial management D. Trustworthy data E. Operational integration - E. Operational integration page 22 Which of the following are not considered assets? A. Buildings B. Hardware C. Data D. Software licenses E. Software - C. Data page 11 Which of the following is not a component of an asset's lifecycle? A. Procure B. Receive C. Request D. Dispose E. Consume - E. Consume page 19 A given collection of methodologies, assets, and templates with Now Create is referred to as what? A. Project pack B. Success pack C. Now Create pack D. Asset pack E. Methodology pack - B. Success pack page 26 Who benefits from using the Now Create methodology during the scoping and delivery of a ServiceNow project? Choose 4 answers A. Change management B. Support team C. Executive committee D. Project management E. Testing team F. Technical governance - A. Change management D. Project management E. Testing team F. Technical governance page 27 What are model records? A. Models associate configuration item (CI) classes with asset classes B. Models are anything capable of being owned or controlled to produce economic value C. Models are specific version or various configurations of an asset D. Models are any computer, device, software or service in the CMDB - C. Models are specific version or various configurations of an asset What is the the default display name for an asset? A. An automatically generated combination of serial number and model B. An automatically generated combination of serial number and model category C. An automatically generated combination of asset tage and model category D. An automatically generated combination of asset tag and model - D. An automatically generated combination of asset tag and model What is the default state of a newly created asset? A. Consumed B. In stock C. In use D. On order - C. In use What plugin helps alleviate inconsistencies in company names? A. Extended CMDB B. Normalization Data Services C. Contract Management D. Data Certification - B. Normalization Data Services page 101 Which of the following are components of the ServiceNow asset lifecycle? Choose 3 answers A. Receive B. Request C. Install D. Procure E. Discard F Order - A. Receive B. Request D. Procure page 19 Which of the following are functions of the model category? Choose 2 answers A. Model categories group related assets in the Service Catalog B. Model categories provide the link between configuration management and asset management C. Model catergories group consumables in the Product Catalog D. Model categories determine when to create assets from configuration items (CIs) E. Model categories provide the link between procurement management asset management - B. Model categories provide the link between configuration management and asset management D. Model categories determine when to create assets from configuration items (CIs) page 136 What is the impact of a customer opting out of the ServiceNow Content Service? A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates. B. Unrecognized data doesn't get sent to the ServiceNow Content Service C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted D. Customer doesn't receive Content Library updates. - B. Unrecognized data doesn't get sent to the ServiceNow Content Service page 107 What fields does the ServiceNow Content Service normalize or enrich? Choose 4 answers A. Manufacturer B. Hardware model C. Device type D. Memory E. Asset tag F. Lifecycle - A. Manufacturer B. Hardware model C. Device type F. Lifecycle Which of the follwing are valid hardware model lifecycle phases? Choose 4 answers