Cpoa Study Guide Latest 2022 Graded A

CPOA STUDY GUIDE LATEST 2022 GRADED A CHAPTER 1 -PRACTICE MANAGEMENT 5 Task a paraoptometric might perform: HINT: A__________ the o_____________________ S________________ the o__________ S_________ T________ the v__________ a__________ of a p____________ O____________ o__________ s_______________ c______________ and r___________ p____________ d_______ Assist the optometrist Supervise the office staff Test the visual acuity of a patient Order office supplies Collect and Record patient data The government agency that protects the privacy of patients is known as: HINT: H________ HIPPA (HEALTH IMPORTANT AND ACCOUNTABILITY ACT) "To keep the visual welfare of the patient uppermost at all times" is a statement from the American Optometric Association's ? HINT: C________ of E_________ Code of Ethics List the four elements of telephone courtesy described in chapter 1 HINT: 1.P____________________ 2.K____________________ 3.C______________________ 4.R___________ for o__________ 1.Politeness ess deration 4. respect for others When taking a call from a patient for the optometrist, which of the following should be attached to the message? HINT: t_________ p______________ r______________ The patient record When a "shopper" calls,... HINT: T__________ of the c___________ as a p________________ p____________. Think of the caller as a potential patient When scheduling an appointment, HINT: O__________ two d______________ a_____________________ t_________& t____ a n_____ p_____________ to a______________ e_________ to c________________ p_______________________. Offer two different appointment times & tell a new patient to arrive early to complete paperwork. Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handled as HINT: an e_______________________ v________ an emergency visit Determining the priority of the patient's complaints is called T____________ Triage Use of a letter, card, e-mail, or phone call to notify a patient of a need to schedule an appointment is called r__________ Recall The simplest and most widely used method of filing is called: A____________________ Alphabetical What is the reason for close monitoring when ordering solutions and drugs? HINT: T_______ m______ e__________ b________________ u_____ They may expire before use The office electric bill is an example of Accounts p__________ Payable The money owed to the doctor from a patient after the insurance has paid is known as Accounts r______________ Receivable Money used mostly for postage due and small amounts of the office supplies is known as: p_________ c__________ Petty cash The best time to discuss payment policies with a patient is: HINT:-