CMAA Practice Version B

When performing closing procedures for the day, which of the following must be secured with a lock and key? Provider's prescription pads According to OSHA guidelines, which of the following is the appropriate way to file a complaint with OSHA? submit an online form 00:53 01:34 Which of the following actions should the CMAA take when scheduling a new patient for a physical examination? inform the patient of the cancellation policy Which of the following greetings by a CMAA is appropriate when answering the telephone? "Good afternoon, cardiology clinic, Mary speaking. How can I direct your call?" After scheduling an appointment, a new patient who has insurance coverage asks the CMAA what the cost of the office visit will be. Which of the following actions by the CMAA is appropriate? provide an estimate based on allowable amounts A CMAA is scheduling an appointment for an established patient who had a kidney transplant and reports an intermittent fever. Which of the following actions should the CMAA take? forward the call to a triage nurse Which of the following parts of Medicare pays for hospitalization? Part A Which of the following is an appropriate strategy for scheduling a patient who was late for his two previous appointments? schedule the patient for the last appointment of the day Which of the following should a CMAA complete if a provider believes Medicare might not cover a procedure Advance Beneficiary Notice (ABN) When a CMAA transmits a medical record, which of the following documents is required? release of the information authorization form How often should a CMAA update the demographics of an established patient? at every visit A Patient requests a follow up visit for an unavailable time slot. Which of the following actions should the CMAA take? schedule an appointment closest to the requested time slot 00:02 01:34 A CMAA should check a patient's demographic form for accuracy against which of the following? drivers license Which of the following is an appropriate action to take when updating patient demographic information? check that the patient signed and dated the patient information form Which of the following information is included in an explanation of benefits (EOB)? claim adjustments In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature? the provider The CMAA should verify a patient's CPT code for which of the following processes? obtaining prior authorization A CMAA is reviewing the release form of a patient who is a dependant minor. The CMAA should ensure that who of the following signed the release form? legal guardian Which of the following abbreviations should a CMAA use to document a patient history of stroke? CVA A patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented? PH Which of the following is an abbreviation for a type of routine blood test? CBC A third party payer is requesting documentation to support billed services. Which of the following is the appropriate document the CMAA should forward to the third party? progress notes Microsoft Excel is an example of which of the following types of programs? spreadsheet application A schedule is made for patients to have physical examinations on Tuesday afternoons and Thursday mornings. This is an example of which of the following types of scheduling? cluster Which of the following mail services is most commonly used by medical facilities? first class mail An office manager asks a CMAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the CMAA use to mail the letter? certified mail A patient's chart indicates the need for PT as a result for a strained muscle. The CMAA should recognize the abbreviation as which of the following? Physical therapy A patient who has Medicare and had a physical exam 10 months ago calls to schedule another physical within the week. Which of the following actions should the CMAA take? explain that the physical can not be scheduled for another 2 months Obtaining vital signs against a patient's will is an example of which of the following offences? battery Which of the following approaches is appropriate when preparing a patient for surgery? review written instructions with patient which of the following sections of a patient's progress note contains the reason for the visit? CC A patient authorizes a third party payer to reimburse a provider directly by signing which of the following? assignment of benefits When a patient requires a diagnostic procedure, which of the following is required? a written order form the provider A dental office increases the cost of a routine teeth cleaning. Which of the following actions should the CMAA take? update the fee schedule A patient needs to have his gallbladder removed. A CMAA should schedule the patient for which of the following procedures? cholecystomy