CMAA Exam with answers

What qualities should an MA posess? Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. Physician-Patient Relationship 00:24 01:34 What are the rules that must be followed under the Physician-Patient Relationship? The patient is expected to compensate the physician for all services provided. The patient is expected to adhere to any directions or guidance provided by the physician. If the physician terminates the contract, the patient must be provided with advance notice of these intentions as well as given enough time to seek the services of another physician. This is apparent through the action of seeking the services of a physician. Implied Consent A form that states the patient's understanding of the prescribed treatment as well as its accompanying risks; usually signed prior to operations or procedures to be conducted. Informed Consent This states that a volunteer is not held liable for any civil damages that may occur as a result of their efforts to provide emergency care. Good Samaritan Act This document was developed to ensure the fairness and effectiveness of the healthcare system, as well as encourage people to take an interest in the improvement of their health. Patient's Bill of Rights The discontinuation of medical care without proper notification. Abandonment The usage of an impartial third party for the hearing and determination of a dispute. Arbitration The unlawful use of force or violence; physical contact of a person without his permission. Battery The failure to provide the necessary care that is required for a person's situation. Negligence Laws enacted by the legislative branch of a government. Statutes 00:01 01:34 What are the guidelines for proper phone etiquette? Answer the telephone promptly and kindly. Be sure to properly speak into the phone. Be sure to give the caller your undivided attention. Speak clearly and distinctly. Always be courteous. Be sure to ask the caller's permission before placing them on hold. Never allow an angry or aggressive caller to upset you; remain calm and composed. What is verbal communication? The use of the language or the actual words spoken. What are some of the key components of verbal communication? Sound Words Speaking Language This is the use of eye contact, body language, facial expression, or symbolic expressions to communicate a message. Nonverbal Communication This rule establishes regulations for the use and disclosure of protected health information and mandates that all patients be provided a copy of privacy policies when treated in a doctor's office or when admitted to any health care facility. HIPAA Patient Privacy Rule How do you create a comfortable environment? Refrain from making jokes or negative remarks that demean the abilities, skills, or aspects of co-workers. Be patient and respectful when speaking with a caller that does not speak English clearly. What are the characteristics when selecting an appointment book? Its size in consideration of the amount of desk space available. Its ability to accomodate the number of appointments made. Comfort for writing. Adequate space for all details necessary. What is a matrix? The advance preparation to enable the MA to schedule patients both accurately and efficiently. What information should be marked before scheduling patients? Times the physician is not available to see patients. Hospital rounds, meetings. Physician's days off, holidays, lunch/dinner breaks etc. A certain number of patients are scheduled to arrive at the same time and the patients are seen in the order in which they arrive. Wave Scheduling Small groups of patients are scheduled at intervals throughout the hour. Modified Wave Scheduling Scheduling two patients to see the physician at the same time. Double Booking What should be done when scheduling a new patient? Obtain and verify general information. Gather appropriate information regarding a patient referral. Determine the patient's chief complaint. Make the patient aware of the various dates and times they are available to come in. Enter the appropriate time for the appointment. Determine the proper financial arrangments for the patient's appointment. Provide directions as needed. Verify information. What should be done when scheduling established patients? Gather the appropriate information in order to properly identify the patient. Ask the reason for the patient's request for an appointment. Determine which member of the practice they would like to see, if necessary. Provide the patient with two options for the date and time they will be able to come in. Enter the appropriate time for the appointment. Verify information. Provide patient with appointment card if necessary. Immediate or urgent care for patients who need immediate assistance for recently-developed diagnoses. Acute Care A health professional who can diagnose and treat under the supervision of a physician. Physician's Assistance (PA) The physician who has overall responsibility for a hospitalized patient. Attending Physician