Effective Leadership and Management in Nursing 8th ed.
Accommodating - An unassertive, cooperative tactic used in conflict management when individuals neglect their own concerns in favor of others' concerns. Avoiding - A conflict management technique in which the participants deny that conflict exists. Collaboration - All parties working together to solve a problem. Competing - An all-out effort to win, regardless of the cost. Competitive conflict - A type of conflict that is resolved through competition, in which victory for one side and loss for the other side is determined by a set of rules. Compromise - A conflict management technique in which the rewards are divided between both parties. Conflict - The consequence of real or perceived differences in mutually exclusive goals, values, ideas, attitudes, beliefs, feelings, or actions. Confrontation - The most effective means of resolving conflict, in which the conflict is brought out in the open and attempts are made to resolve it through knowledge and reason. Consensus - A conflict strategy in which a solution that meets everyones needs is agreed upon.
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