OPERATIONAL EXCELLENCE
Pauline Vandenbroucke
TOM VAN VARENBERGH 2022-2023
,Summary Operational Excellence – Pauline Vandenbroucke – 2022/2023
1. CHAPTER: WHAT IS ERP?
A. INTRODUCTION: ERP
a. WHAT IS THAT? (p12-15)
ERP = ENTERPRISE RESOURCE PLANNING
- We need it to plan the resources so we can minimize costs and max profits. ERP plans the resources by using
software
- Main principle of doing a business = limited resources and maximize the profit
- Resources: people, machinnery, raw materials = costs, when max the profit use the resources the most
efficient way, we need ERP, we need to plan the resources to max the profit
- Way of thinking, procedure, methodology
- Course book: p.12 to p.35
Complete erp of a company, every circle is a cycle of a company:
Department structure:
à sales, purchase and production are the 3 main
departments in ERP
b. Purchase cycle
B QUESTION:
- Presales is where it all starts à talking to the
customer: presales bcs we don’t have an
agreement yet, the customer can still walk away
= presales
o Sales department asks: “what do you
want?”
– Black touring bicycle
– Black helmet
– Knee pads
– Water bottle
– Cargo Bike
– …
1
,Summary Operational Excellence – Pauline Vandenbroucke – 2022/2023
I order a cargo bike with flexible roof in red + helmets (A QUESTION: there is an agreement à make a sales order, you
get a transacion, there is an obligation to buy the product now)
- Front office process = we are in a company talking to a customer
- Back office = not in front of the customer, when you check in the inventory or something
• Selesction phase = selecting through the shops to get the best one, we got an obligation when we are going
to sign an agreement
• Check the stock
• There are 2 options:
1. The bike is available in WHS
A QUESTION: From an operational kind of view, it is the best to have it available bcs we have a KPI customer
order lead time (the time between the customer ordering and actually receiving it) . You want to reduce the
customer order lead time as much as possible, this is the operational vieuw! Here we are not thinking about
the costs of inventory
2. The bike is not available WHS
2
, Summary Operational Excellence – Pauline Vandenbroucke – 2022/2023
If available:
You go pick and pack:
The cargo bike is being shipped to Belgium
àSend it out (to BE) = ERP = post goods issue (important step)
3
Pauline Vandenbroucke
TOM VAN VARENBERGH 2022-2023
,Summary Operational Excellence – Pauline Vandenbroucke – 2022/2023
1. CHAPTER: WHAT IS ERP?
A. INTRODUCTION: ERP
a. WHAT IS THAT? (p12-15)
ERP = ENTERPRISE RESOURCE PLANNING
- We need it to plan the resources so we can minimize costs and max profits. ERP plans the resources by using
software
- Main principle of doing a business = limited resources and maximize the profit
- Resources: people, machinnery, raw materials = costs, when max the profit use the resources the most
efficient way, we need ERP, we need to plan the resources to max the profit
- Way of thinking, procedure, methodology
- Course book: p.12 to p.35
Complete erp of a company, every circle is a cycle of a company:
Department structure:
à sales, purchase and production are the 3 main
departments in ERP
b. Purchase cycle
B QUESTION:
- Presales is where it all starts à talking to the
customer: presales bcs we don’t have an
agreement yet, the customer can still walk away
= presales
o Sales department asks: “what do you
want?”
– Black touring bicycle
– Black helmet
– Knee pads
– Water bottle
– Cargo Bike
– …
1
,Summary Operational Excellence – Pauline Vandenbroucke – 2022/2023
I order a cargo bike with flexible roof in red + helmets (A QUESTION: there is an agreement à make a sales order, you
get a transacion, there is an obligation to buy the product now)
- Front office process = we are in a company talking to a customer
- Back office = not in front of the customer, when you check in the inventory or something
• Selesction phase = selecting through the shops to get the best one, we got an obligation when we are going
to sign an agreement
• Check the stock
• There are 2 options:
1. The bike is available in WHS
A QUESTION: From an operational kind of view, it is the best to have it available bcs we have a KPI customer
order lead time (the time between the customer ordering and actually receiving it) . You want to reduce the
customer order lead time as much as possible, this is the operational vieuw! Here we are not thinking about
the costs of inventory
2. The bike is not available WHS
2
, Summary Operational Excellence – Pauline Vandenbroucke – 2022/2023
If available:
You go pick and pack:
The cargo bike is being shipped to Belgium
àSend it out (to BE) = ERP = post goods issue (important step)
3
