MERA TEST QUESTIONS 1-25

What questions do you ask to get feedback to see if the computer software met expectations of the costumer? - Answer- D. How was the software worked for what you were using it for? A new customer comes into your department, but you are helping another customer. You should: - Answer- C. Acknowledge the new customers presence with eye contact and brief comment that you be right with him. Which of the following would be the best option when trying to find out what a customer wants to buy? - Answer- C. What color do you prefer in that brand. A good reason for creating an opening for discussion is to: - Answer- B. Get to know that the customer wants. The best way to talk a new customer is to: - Answer- C.Match what you say and your tone of voice to her personalities. Three ways to create a positive impression of you and the store include: - Answer- C. Indicating that based on your definition A retail association sees that an electrical socket has wires exposed in an area - Answer- A. Secure the area and report the situation to management If the customer isn't shopping alone, you can include the rest of the party by: - Answer- C. Giving other service to those in the party. A customer has looked at several watches and seems to like one best. - Answer- C. shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Which store offers the best deal? - Answer- A. store 1 offers the best deal. Active listening is - Answer- C. listening and responding to the other person in a way that improves understanding If a customer walks directly to an item, this may indicate that he: - Answer- A. Knows what he wants and would probably appreciate quick, efficient service Your ultimate goal as a sales associate is to: - Answer- C. Satisfy the customer You can best determine the customer's needs by gathering information through careful observation and by: - Answer- Asking the customer thoughtful questions