PGA 3.0 Level 2 Study Guide (A+ Graded)

The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F) correct answers True What department is considered the core business unit of most facilities? correct answers Golf Operations Policies and procedures are port of which support element of the golf operation's organization? correct answers Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? correct answers Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual correct answers What combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? correct answers Involving and Supporting From a functional perspective, a vendor is what kind of resource? correct answers Financial What must exist for a facility to have a positive culture? correct answers Resources What would a typical organizational chart of a golf operation show? correct answers Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? correct answers Size of facility and number of resources What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission correct answers Staff is considered a tangible facility resource? (T/F) correct answers True What intangible resource is key to enabling and facilitating peak performance? correct answers Culture How can facilities foster a positive culture of improvement? correct answers Open communication and discussion How can a facility foster a culture of improvement? correct answers Evolving / Everyone on board