Certified Parks and Recreation Professional (CPRP) Exam Questions and Answers Rated A

Benchmarking Correct Answer-the process of comparing an organization's practices and technologies with those of other companies Rules Correct Answer-Specific; direct participants and employees to act in a prescribed manner Policies Correct Answer-broad and open to interpretation. Based on circumstances, set direction. Anti-discrimination is an example of a Correct Answer-policy Procedures Correct Answer-Chronological sequence of activities; define steps for implementation. Outlined in operations manuals. A process for completing a task. A public Parks and Recreation agency's services are divided into three categories: Correct Answer-Parks, programs, and facilities It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) Correct Answer-1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that facilities are effective and safe Evaluations Correct Answer-Explain the value of the expenditures of the services and explain that services are meeting community needs Needs assessment Correct Answer-provides feedback on community attitudes, opinions, and perceptions of P&R department & its resources Conflicting management strategies: There is an ongoing struggle in Parks and Recreation between these two things: Correct Answer-Conservation and development "No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are examples of: Correct Answer-Rules "Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation Director" is an example of a: Correct Answer-Policy "To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and submit application" is an example of a Correct Answer-Procedure Comprehensive Plan Correct Answer-Identifies short and long-term priorities for P&R department, includes agency's goals and policies, identification of deficiencies, inventories, and developed standards for Parks Master Plan Correct Answer-Subsets of comprehensive plan; focuses on physical resources and development. Typically updated every 10 years. Driven by data. Strategic Plan Correct Answer-Development or revision of mission and vision; action plan for achieving goals and objectives. Based on data analysis that provides insight to trends in agency's internal & external environments ADA act of 1992 requires... Correct Answer-- that physical alterations to public accommodations must be made to accommodate people w/ disabilities to the maximum extent feasible -Facilities built or modified after 1992 must be compliant -Remove architectural barriers -Communication barriers must be removed (braille signs, visually impaired) What is the order of priorities for ADA barrier removal recommended by the Department of Justice? Correct Answer-1. Access for those with disabilities ("get through the door") 2. Access to areas where programs and services are offered 3. Access to restrooms, drinking fountains, & telephone when facilities are open 4. Every individual should have the ability to benefit from services Customer expectations Correct Answer-Based on the image/reputation of the agency, prior experiences with the agency, marketing/promotional material related to the agency, and word-ofmouth feedback from others PRP must be aware of regulatory policies affecting the agency from the following organizations (5) Correct Answer-1. OSHA 2. EPA 3. EEOC (Equal Employment Opportunity Commission) 4. FDA 5. NLRB (National Labor Relations Board) What are the minimum and maximum levels of maintenance standards for Parks and Recreation? Correct Answer-Minimum level: Maintain area so it is safe Maximum level: Maximum occupant safety and comfort & a sensation of well-being Routine Maintenance Correct Answer-Preserve or improve the appearance of a facility or equipment. Less frequent than housekeeping activities, vary by season and user preference. May be completed on a fixed time schedule- not urgent. Examples of routine maintenance include... Correct Answer-Stripping/waxing floors, painting walls, cleaning fixtures, adjusting doors Work order Correct Answer-a form memorandum requesting that specific maintenance services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility users. Landscaping maintenance can...W Correct Answer-enhance attractiveness, invite users, channel traffic, contribute to safety, and disguise unattractive areas. Landscaping should support, not dictate program efforts. RFP (Request for Proposal) Correct Answer-A document that is sent out to potential vendors requesting them to provide a proposal on a product or service. Develop a scope of the project, obtain bids, identify a contractor, supervise project to agency standards. Preventative Maintenance Correct Answer-a program of regular inspections and care to avert potential problems. Prolongs the life of equipment and improves organizational efficiency by avoiding downtime due to inoperable equipment. What is the difference between a credit card and a P-card? Correct Answer-Credit cards can carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and interest charges are higher on credit cards. What is the difference between a standard and blanket P.O.? Correct Answer-Standard P.O.s are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed once per month (ex: maintenance staff would use one at a hardware store). Market Correct Answer-the set of actual and potential buyers of a product or service who have similar characteristics and are wiling and able to spend money or exchange other resources to obtain a product. Marketing Mix (4 P's) Correct Answer-Product, Price, Place, Promotion Collaboration Correct Answer-short-term relationship, lasts until a problem is solved Alliance Correct Answer-Requires a high level of commitment between organizations, as well as the sharing of authority and decision making. Ex: Two neighboring park depts planning and implementing a combined Halloween event Partnership Correct Answer-Strongest relationship between organizations. Formed when two or more partners come together to create an entirely new entity. Marketing Mix: Product Correct Answer-Services and facilities offered to the public. Product is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball for teens, Slow-pitch softball for adults Marketing Mix: Price Correct Answer-Can have major impact on participation. Too high of price may not be affordable for most people, too low creates a low perceived value. Marketing Mix: Place Correct Answer-Distribution of products. Includes accessibility of programs and the facilities where they are offered, including how close the place is to where people live and work, atmosphere, geographic area, population density. Also includes day of week, time, and format of program. Marketing Mix: Promotion Correct Answer-Means of communicating the value of a product. Done through the promotions mix. Market Segmentation Correct Answer-The process of subdividing a larger heterogeneous market into small homogeneous markets that are more similar in the media they are exposed to, their product wants, and how they will respond to the marketing mix. Four variables for market segmentation Correct Answer-1. Demographics (income, age, race, sexual orientation), 2. Geography (travel time and proximity), 3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class), 4. Behaviors (skill level and product loyalty). Target Marketing Correct Answer-Markets the agency chooses to focus on for a particular product (ex: story time = families with elementary-age children). Theme Correct Answer-The concept that drives a program's design and marketing Job analysis Correct Answer-provides a foundation for the job description. What aspects of parks and recreation provide the most community-wide benefits? Correct Answer-Parks and natural areas, followed by facilities and programs Individual benefits of parks Correct Answer-experienced by those who directly participate in an activity Community benefits of parks Correct Answer-betterment of the community at large, not just those who participate in programs. Ex: Living near a park increases property values What aspects of parks and recreation provide the most individual benefits? Correct AnswerPrograms and facilities Positioning Correct Answer-the process of establishing and maintaining a positive image of the agency in the minds of the community and elected officials. What are the 7 approaches to educating the public about the benefits of Parks and Recreation services? Correct Answer-1. Formulate a position statement 2. Listen to elected officials as they talk about the city and its problems 3. Find research/scientific evidence that supports what parks and recreation does 4. Select no more than 3 issues to help you demonstrate the value of P&R 5. Be consistent and persistent about getting the message out. 6. Offer testimonial evidence that P&R services help the community and its members. 7. Use cost/benefit analyses. Ex: Use cost per resident vs. total cost ($1.25 per person vs. 1 million dollars total) What is the purpose of a Friends group? Correct Answer-To solicit public support on the agency's behalf. Support parks & rec agencies through activities such as fundraising, providing volunteers, working on projects, and supporting the agency in achieving its mission and goals. Most Friends groups are what type of organization (tax-wise)? Correct Answer-501(c)3 taxexempt nonprofit What are 5 ways to collect public input regarding policies? Correct Answer-Public meetings, focus groups, Citizen Advisory Groups, Surveys, and Referendums What are the three purposes of public meetings? Correct Answer-1. Inform the public of specific items or changes 2. Consult the public on issues or to garner reactions to items such as policy changes 3. To involve the public by getting their input on topics Focus Group Correct Answer-A small but representative group of patrons are assembled and asked various questions about a topic Focus group facilitator Correct Answer-Someone who is not affiliated with the agency whose job is to ascertain perceptions, opinions, beliefs, and attitudes about a given subject. A focus group should be no larger than... Correct Answer-10 people Citizen Advisory Groups Correct Answer-formed to provide valuable feedback and direction. Can investigate a specific issue or problem and provide a report for public consumption. Surveys Correct Answer-Gather input regarding polices and procedures closed-ended vs. open-ended survey questions Correct Answer-Closed-ended questions make data analysis easier but open-ended questions provide richer information Referendum Correct Answer-An issue is placed on the ballot and the voters give feedback. Vision statement Correct Answer-expresses what the organization should become, where it wants to go strategically at a given timeline (5 to 10 years in the future). Mission statement Correct Answer-a statement of the organization's purpose - what it wants to accomplish in the larger environment An organization's mission statement answers what 3 questions? Correct Answer-1. Who the customers are 2. What services are provided by the agency 3. How services will be provided What are 6 benefits to forming relationships with other agencies? Correct Answer-1. Providing higher levels of service than an agency can provide alone 2. Pooling resources 3. Avoiding duplication of services when resources are limited 4. Gaining expertise from multiple people in many different areas 5. Demonstrating to the public that tax dollars are being used wisely 6. Enhancing flexibility and efficiency within the organization Comprehensive marketing plan Correct Answer-Ensures that services are tailored to the identified wants of customers, affordably priced, promoted directly to the target market, and placed so they are accessible to the market. A detailed description of how the marketing mix will be implemented in order to facilitate the exchange of resources so the goals and objectives of both participants and the organization are satisfied. Market Correct Answer-Set of actual and/or potential buyers of a product who have similar characteristics and are willing and able to spend money or exchange other resources to obtain a product. Current buyers in a market represent Correct Answer-Actual demand Potential buyers in a market represent Correct Answer-Latent demand (People who are not currently participating, but who may be interested in participating in the future). True or False: It is often more efficient in terms of resources to encourage a non-user to become a user than it is to increase the participation rates of current users Correct Answer-False: It is harder to get non-users to become users than it is to increase the rates of participation of people who already use parks services Price-value relationship Correct Answer-the connection between the selling price of an item and its worth to the customer. A free program is not always in the best interest of the organization or the constituents, because customers may infer that zero cost = low value