Chick-fil-A Certified Trainer Knowledge Test graded A+ already passed!

Chick-fil-A Certified Trainer Knowledge Test graded A+ already passed!how is a team member apron related to food safety? *team member should avoid touching apron while working with food *team member should not let soiled apron touch clean dishes *cooked/ready-to-eat food should not come in contact with soiled apron *a loose apron could come in contact with food, and this should be avoided which of the following statements can correctly be made about team member fingernails? *fingernails must not extend beyond fingertips *false fingernails are not allowed in resturant *fingernail polish is acceptable only in guest service areas and must be a solid color -Which of the following statements correctly describes preparing to brew tea? *place clean, dry 22 qt container onto brewer base in preparation for brewing tea - team member should remove from refrigerator only amount of ingredients that can be prepared/assembled within 30 min What is create raving fans? both a & b- Chick-fil-A's business strategy, practives and principles utilized by truett cathy for more than 65 years -Which of the following statements can correctly be made about Icedream mix? *Pouches of Icedream mix must be chilled for a minimum of 48 hours before use *Each pouch of Icedream must be shaken before opening it Shelf life for ingredients and holding time for finished products have been carefully calculated to ensure that guests receive fresh, safe food, so Team Member should always observe these guidelines completely. true -Which of the following is something Team Member should never do with towels? (Select all that apply.) *Never place towels saturated with dirt or oil into sanitizer bucket *Never use a dripping towel -- wring it out first *Never use disposable towels designated for Restrooms in any other part of Restaurant *Never re-use towels that have been used on a contaminated surface for other tasks If guest seeks nutritional information, what resources can Team Member suggest? * D. all of the above A. POS printout B. Printed copy of Chick-fil-A Nutritional Guide C.Nutritional information available on Chick-fil-A One app - Chick-fil-A's approach to cleaning is _____. Do it right and do it regularly When you realize that guest has arrived at Restaurant to pick up a mobile order, which of the following questions is appropriate? (Select all that apply.) "Have you already checked in on the Chick-fil-A One app? & "What is the name on your order?" - When deciding how to best serve guests, Team Member can observe personal circumstances such as ____. (Select all that apply.) *A Is guest carrying a heavy purse or briefcase? *B Is guest with several small children? *C Is guest juggling a large package? *D Is guest walking with a cane? All breaded chicken contains _____. both milk and eggs Which of the following is an example of an effective (approved) hair restraint? A. Hairnet B. Visor or hat from TeamStyle collection C. Chick-fil-A Chef hat D. Hair accessory which holds back loose hair, and has no jeweled or beaded parts *E. All of the above - Which of the following is offered or made available with Waffle Potato Fries? (Select all that apply.) *A. 1 package Dip & Squeeze Ketchup for small and medium fries *B 2 packages Dip & Squeeze Ketchup for large fries When order includes multiple beverages and/or desserts in cups (3 or more), it is best to place items into a drink carrier. true - For which of the following must Team Member wear clear food service gloves? (Select all that apply.) *A. Removing trash *B. Covering a gray cut resistant glove *C. Preparing cooked/ready-to-eat food *D. Covering a bandaged cut on hand - Which of the following statements can correctly be made about bacteria in food? (Select all that apply.) *A Harmful bacteria multiply rapidly in moist, protein-rich foods *B Bacteria can grow in food without changing its color, odor or texture *C Team Member can help control bacteria in TCS foods when receiving, storing, preparing, cooking, holding and serving food Which of the following is an appropriate Team Member statement when processing payment for guest purchase? A "Please swipe your card through this terminal." B "Please hold your device near this terminal to make a payment." C "The payment terminal is having trouble reading your card. Do you have another form of payment?" *D All of the above -Surface sanitizer wipes should NOT be used on which of the following? (Select all that apply.) *A Hands *B Cutting boards and utensils *C Hot surfaces like fryers, toasters and grills *D Tables and chairs in Dining Room - Which of the following is a practice for transporting food safely? (Select all that apply.) *A Never leave food unattended *B Label all products correctly *C Transport ready-to-eat foods in separate coolers from raw, uncooked foods *D Transport raw chicken in a designated cooler that is used only for raw chicken Which statement correctly describes cleaning hand sinks? *both b and c B Clean hand sinks after each peak sales period and at end of day C Visually inspect and clean hand sinks throughout the day as needed If you accidentally contaminate food by coughing or sneezing, what action should you take? A Discard contaminated food B Clean and sanitize utensils and work surfaces C Wash and sanitize hands *D All of the above With mobile orders, which of the following scenarios will need troubleshooting from Team Member? A Guest has arrived at Restaurant but Server can't find guest B Guest arrives at the wrong Restaurant to pick up order C Guest taps "I'm Here" but gets message they have not yet arrived at Restaurant D Guest wants to cancel order, either prior to check-in or after check-in *E All of the above Which of the following actions helps prevent slips and falls? A Wear rubber soled shoes B Keep slip-resistant floor mats in place C Promptly pick up any objects on floor that could cause slips *D All of the above Due to the risk of fraud, the Chick-fil-A One app cannot be used to purchase or reload Chick-fil-A gift cards. true -When emptying trash cans throughout the day, which of the following steps should be included? (Select all that apply.) *A Prepare empty trash cans in advance in back of house *B With gloved hands, remove full trash can from receptacle and set it in front of receptacle *C Pull edges of bag up and knot bag securely while it is inside trash can *D Place empty trash can lined with liner inside receptacle and close receptacle door *E Take full trash can (with closed bag inside) to back door Which of the following is an appropriate time to change gloves? (Select all that apply.) -A After sneezing, coughing or using a tissue -B As soon as gloves become torn or dirty -C After touching potentially contaminated surfaces -D At least every 4 hours, if gloves are used continually for the same task -When serving an assembled Greek Yogurt Parfait, which of the following conditions should prompt Team Member to discard the parfait instead of serving it? (Select all that apply.) *A Strawberries or blueberries look soft or wilted *B Color from strawberries has bled into yogurt *D Yogurt has separated -When answering guest questions about allergens, Team Member must _____. (Select all that apply.) *A Listen carefully *B Seek to understand *C Have ingredient information available *D Avoid telling guests that a product is free of certain allergens -If you injure yourself on the job, you should notify Restaurant Leadership within 3 hours. false -What GHS pictogram is used to indicate chemicals that can cause serious damage or even death if inhaled or swallowed? Skull and crossbones Which statement correctly describes an essential practice about storing and using products? (Select all that apply.) *A All items in Restaurant should be stored, used and served according to First In, First Out (FIFO) rotation system *B Choose longest-held product or product closest to expiration or end of shelf life/holding time *C Never use any product that has expired or has exceeded shelf life/holding time -What is the holding time for Grilled Nuggets or grilled chicken filets, from time cooked until served? 30 minutes Which of the following are approved for use in the Restaurant? (Select all that apply.) Micrell anti-bacterial hand soap, Purell Hand Sanitizer, & KICS Sanitizer wipes -Waffle Potato Fries must be held at _____ and Chicken Noodle Soup must be held at _____. 170°F or higher; 150°-160°F Which statement correctly describes a step in presenting an order at Drive-Thru window? Verify food order, and add any necessary condiments, napkins and utensils Which of the following should not be worn/visible in Restaurant? (Select all that apply.) *Fingernail gems *False fingernails *Fingernail polish (may not be worn in food prep areas, only in guest areas) Which of the following statements can correctly be made about Team Member uniforms? (Select all that apply.) *All uniform items must be from Chick-fil-A TeamStyle Collection *All garments should be clean, pressed and in good condition *Uniforms should fit properly *Uniforms related to Drive-Thru ordering contain a yellow, reflective piece (strap or vest) over shirt/jacket -Which of the following is the last step in reassembling the valve block and plunger assembly of the milkshake base dispenser after monthly cleaning? Replace drip tray, red food tray and 2% milk clip Why must Team Members be able to recognize each of the 9 GHS pictograms? *both a and b a- to be aware of possible hazards in chemicals used in restaurant b- to be able to use chemicals safely In which of the following circumstances should Team Member wash hands? (Select all that apply.) *A After using a cell phone *B After touching hair or face *C After using Restroom *D After returning from a break Which of the following is a good example of when Team Member should say "I don't know"? * all of the above A"I don't know if our Honey Roasted BBQ Sauce contains eggs" B"I don't know...our seasoned coater may contain garlic" C"I don't know...the Romaine lettuce may have been exposed to a lettuce preserver substance" D"I don't know if our multi-grain bun had contact with any almond products" Team Member should never empty coffee server into hand sink, as this is a food code violation. true The Recall Communication Program is designed to notify Restaurants by phone when _____. a product recall has occurred -After lifting basket of breakfast filets out of fryer at end of cooking cycle, which of the following steps should Team Member take? Tilt basket to drain oil for 10 seconds If a guest requests a cup of water, Team Member should provide a 14 oz cup of water without charge. true The HEARD model is Chick-fil-A's recommended process for recovering a dissatisfied guest, and the letters in the name stand for _____. (Select all that apply.) *Hear *Empathize *Apologize *Resolve *Delight "Where good meets gracious" suggests that Team Members are in a good position to serve guests in a way that nourishes them and brightens their lives. True The Chick-fil-A Security Hotline may be called 24 hours a day, 7 days a week. True Even though each situation of workplace violence is unique, which of the following would be an appropriate Team Member response to such a crisis in the Restaurant? All of the above: *Call 911 *Press the panic button *Activate the silent alarm (if this can be done without risk to anyone) For emergencies, 911 should be called before phoning the Chick-fil-A Security Hotline. True In the event of a robbery, what should Team Member do immediately after robber exits Restaurant? *Lock all exterior doors *Lock all Drive-Thru windows *Activate the alarm system (if not already done) Which of the following phrases captures some of Truett Cathy's pioneering spirit and vision? All of the above: *Being your best requires hard work *Local ownership is the best way to do business *Giving generously can help good to grow, and We are more than a Restaurant; we are home, neighbors, friends, family Which of the following statements can correctly be made about Team Member uniforms? *All uniform items must be from Chick-fil-A TeamStyle Collection *All garments should be clean, pressed, and in good condition Uniforms should fit properly, and Uniforms related to Drive-Thru ordering contain a yellow, reflective piece (strap or vest) overshirt/jacket In the event of a robbery, there are many "No's" for Team Members, and these include _____. All of the Above: *No arguing with robber *No sudden movements *No withholding money from the robber *No attempt to use a weapon Which of the following is an example of a TCS food (a food that requires time and temperature controls to prevent growth of microorganisms)? All chicken products - raw and cooked Sliced tomatoes Milk and egg wash Sliced and shredded cheese Pre-cooked sausage Cook chicken to an internal product temperature of _____ or higher for at least _____ to kill bacteria. 165°F; 15 seconds Which of the following correctly describes foodborne illness? All of the above: Foodborne illness is spread to people by the food they eat Children, pregnant women, elderly persons and those in poor health are especially at risk for foodborne illness It is estimated that each year 48 million get ill from foodborne illness and 3,000 persons die Team Member should always discard gloves contaminated with body fluids before touching cleaning materials (such as spray bottles). True Which of the following is a common food allergy? Peanuts Which of the following statements correctly describes Restaurant policy about rings? Rings worn in the Restaurant must be limited to a plain band with no gemstones In order for a surface to be disinfected with Purell Surface Sanitizer, how long must disinfectant solution be left on surface? At least 60 seconds Which of the following statements can correctly be made about facial hair? Facial hair must be limited to a neatly trimmed mustache Team Member should never rinse or wash gloves in order to use them again. True Which of the following is among the most common food allergies? All of the above: Milk Dairy products Whey Which of the following statements can correctly be made about sanitizer? Both a and b: Always prepare a fresh batch of sanitizer in a clean, sanitized sink Test chemical concentration each time sanitizer is dispensed When should wash sink (detergent/water) be emptied, rinsed and refilled? When solution in wash sink becomes dirty When solution in wash sink no longer meets temperature requirement When solution in wash sink no longer is proper concentration At Chick-fil-A, what kind of oil is used to cook Waffle Potato Fries? Canola oil