IPO: Information processing operation
mostly concidered as services
MPO: Material processing operation
More commonly referred to as manufacturing
CPO: Customer processing operation
Typically described as a service
Processing materials, customers an
information
Outputs: in the form of goods and services
Operations management
Converting inputs into outputs
Inputs: Such as materials, labour and energy
Chapter 1 Introduction to operati
management
A model of an operation that identifies the Peri
relationship between equipment and employees,
and back of house and front of house
Service Features
Servuction system Inta
Hetero
mostly concidered as services
MPO: Material processing operation
More commonly referred to as manufacturing
CPO: Customer processing operation
Typically described as a service
Processing materials, customers an
information
Outputs: in the form of goods and services
Operations management
Converting inputs into outputs
Inputs: Such as materials, labour and energy
Chapter 1 Introduction to operati
management
A model of an operation that identifies the Peri
relationship between equipment and employees,
and back of house and front of house
Service Features
Servuction system Inta
Hetero
