CIS 281 Practice Exin Exam 2 | 40 Questions with 100% Correct Answers | Updated & Verified

Which document is based on Customer needs? A. Operational Level Agreement (OLA) B. Service Level Requirements (SLR) C. Spec Sheets D. Underpinning Contract (UC) - B. Service Level Requirements (SLR) A process is a logically coherent series of activities for a pre-defined goal. What is the Process Owner responsible for? A. describing the process B. implementing the process C. providing process reports D setting up the process - A. providing process reports Executive management must be committed to Service Management improvement. What is an evidence of this commitment? A. the appointment of a member of management responsible for the management of all services B. the disciplinary actions against underperforming employees C. the involvement of executive management in the planning of new IT services