UHC Ethics and Compliance Test (New, 2022/2023) Download to Score A+

What type of events must an agent report to UnitedHealthcare? - THE CORRECT ASNWER IS Only the marketing/sales events, both formal and informal. While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do? - THE CORRECT ASNWER IS Leave any field requesting a consumer email address blank. Which election period occurs from October 15 to December 7? - THE CORRECT ASNWER IS Annual Election Period (AEP) Which of the following materials is an agent NOT permitted to display and/or distribute at a marketing/sales event? - THE CORRECT ASNWER IS 5 dollar gift cards to an innetwork pharmacy. You have scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should you do? - THE CORRECT ASNWER IS Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA. Which describes the purpose of educational events? - THE CORRECT ASNWER IS Educational events provide objective information about the Medicare program and/or health improvement and wellness. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? - THE CORRECT ASNWER IS Erin should tell Mrs. Rose that the plan has received a "Below Average" rating. When does Permission to Contact for Medicare Advantage and/or Prescription Drug Plans expire? - THE CORRECT ASNWER IS Once contact is made or 9 months from the date the consumer provided permission (e.g., consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first. Consumer Gary gives his friend's telephone number and email address to agent Bethany. What should Bethany do? - THE CORRECT ASNWER IS Bethany may accept the information, but must observe permission to contact and unsolicited contact guidelines, which will limit her to using postal mail to contact Bethany's friend. John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his mother enrolling in a Medicare Advantage Plan? - THE CORRECT ASNWER IS John may sign the Enrollment Application and must be able to provide