MERA TEST QUESTIONS 75-100 exam 2022/2023

A person approaches you and tell you of many complaints he has about your department . you should first : check into the legitimacy of the complaints If an appliance or computer is being shipped, you might call the customer to be certain it was delivered on time and in good condition and: that the delivery people were courteous and careful Dominque is shopping for a winter coat . With the help of a sales person , she has narrowed it down to 2 coats . which is the best way for the sales associate to continue the conversation ? none of these are appropriate to continue which of the following is not a product benefit for a new sweater ? the fabric is soft and will last through many washes . Which of the following would NOT be an appropriate finishing touch for your service ? send a postcard thanking a customer for letting you help him select a gift for his wife which of the following are appropriate reasons for following up with a customer ? you finally located an item the customer asked for a while back How soon upon a customer's arrival into your store should you, the sales associate, greet the customer ? 30 seconds keeping records about customer preferences : • Can help you provide more personalized service to returning customers In your client record system , you should record : customer purchases , customer interest , and follow-up activities Which of the following statements best describes why a client record system is called a "living" record? you should constantly refer to it and update it with new information What is one of the best ways to explain features and benefits to a customer ? demonstrate the product A customer shows up and appears to be upset and on the edge . As the sales associate , it would be best to : show empathy in your replies