mera customer service screening pre-test 2022/2023
What questions do you ask to see if the customer software met expectations of the customer? How has the software worked for what you were doing it for? A new customer comes into your department, but you are helping another customer. You should: Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. 01:06 01:23 Which of the following would be the best option when trying to find out what customer wants to buy? What color do you prefer in that brand? A good reason for creating an opening for discussion is to: Get to know what the customer wants The best way to talk to a new customer is to: Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: Secure the area and report the situation to management.
Document information
- Uploaded on
- November 1, 2022
- Number of pages
- 11
- Written in
- 2022/2023
- Type
- Exam (elaborations)
- Contains
- Questions & answers
