Assignment 1- Alisha Ball HSA 501__ Complete Solution

Assignment Two: Managing Health Care Quality HSA 501- Management in Health Care Alisha Ball Dr. Narrad Beharry (PhD, MSPH) Strayer University Assignment Two: Managing Health Care Quality I ntroduction In the sphere of the healthcare system of the United States, patient satisfaction remains a key objective. An increasingly important goal of the American medical field has been to quantify and improve the quality of health care. Adhering to these principles, advances the performance of a hospital, as the measurements are necessary to decide the steps to be an implementation process for developing the domain of patient-care management. If patients are unsatisfied with the service of a hospital, then the overall construction of the hospital will be at stake. Hence, to do away with such probabilities, a hospital administrator must formulate (1) evaluation strategies to identify the weaknesses of a hospital’s patient-care management system and (2) implementation steps to eliminate those shortcomings. Problem Summary The Sunlight Hospital in California is a reputable health care institution; however, recent developments have shown patient dissatisfaction and patients do not appreciate the care provided by the Hospital’s staff. Being the Hospital’s administrator, there is a need to evaluate and address the problem. The chief patient complaint involved quality of care. During visits to various wards and meeting the employees and patients, the administrator learned that patients loved the Hospital but wanted to see certain improvements in quality of care. The employees’ normal day- to-day execution of job duties became the culprit of one of the most problematic areas of the Hospital, hindering the process of actual employee-patient interaction