Eric asare unit 4 d1
Day - Customer Assistant
Night replenishment – customer Assistant
Team Leader
Sales Assistant
Cleaners
Warehouse Workers
Delivery Staf
Home Delivery Staf
Shelving Produce
Security Staf
Managers
Checkout Operator
Area Manager
Director
In Order
Chief Executive (CEO) – They work together with shareholders
Director – Is in charge of the business and oversees everything in the
business
Area Manager – They go to diferent stores which are part of the business
and check how everything is running
Store Manager – Only manages one store and is responsible for everything
that happens in there.
Team Leader – They control the staf, and everyone else below them so
they know what they need to be doing so everyone is busy
Checkout Operator – they are at the lowest rank, as all they do is just scan
your shopping and take your money
Job Role Responsibilities This Means
Directors looking after interests They come in and out
of shareholders, of the business to
deciding policy or assist, see what is
strategy going on and giving
them direction.
Managers motivating staf, target That they have to
setting, recruitment make sure that the
and dismissal, aims and objective are
allocating work, being met and if the
communicating, aims and objective are
planning and decision not being met they
making, problem could change and sort
solving the problems and to
change the strategy in
order to make the
business successful.
1 | Page
, Eric asare unit 4 d1
Supervisor/Team managing operatives, That they give
Leader motivating, allocating instructions and
tasks supervise to staf
members who are
beneath them also
they sort out problems
and deal with
complaints.
Operative/Assistant/ day to day general That they have to do
Support Staf work and clerical duties diferent jobs
throughout the day and
deal with customers.
Managers
FLAT STRUCTURE
Customer assistance
2 | Page
Day - Customer Assistant
Night replenishment – customer Assistant
Team Leader
Sales Assistant
Cleaners
Warehouse Workers
Delivery Staf
Home Delivery Staf
Shelving Produce
Security Staf
Managers
Checkout Operator
Area Manager
Director
In Order
Chief Executive (CEO) – They work together with shareholders
Director – Is in charge of the business and oversees everything in the
business
Area Manager – They go to diferent stores which are part of the business
and check how everything is running
Store Manager – Only manages one store and is responsible for everything
that happens in there.
Team Leader – They control the staf, and everyone else below them so
they know what they need to be doing so everyone is busy
Checkout Operator – they are at the lowest rank, as all they do is just scan
your shopping and take your money
Job Role Responsibilities This Means
Directors looking after interests They come in and out
of shareholders, of the business to
deciding policy or assist, see what is
strategy going on and giving
them direction.
Managers motivating staf, target That they have to
setting, recruitment make sure that the
and dismissal, aims and objective are
allocating work, being met and if the
communicating, aims and objective are
planning and decision not being met they
making, problem could change and sort
solving the problems and to
change the strategy in
order to make the
business successful.
1 | Page
, Eric asare unit 4 d1
Supervisor/Team managing operatives, That they give
Leader motivating, allocating instructions and
tasks supervise to staf
members who are
beneath them also
they sort out problems
and deal with
complaints.
Operative/Assistant/ day to day general That they have to do
Support Staf work and clerical duties diferent jobs
throughout the day and
deal with customers.
Managers
FLAT STRUCTURE
Customer assistance
2 | Page
