WGU C182 INTRODUCTION TO IT FINAL PRE
ASSESSMENT DETAILED QUESTIONS AND ANSWERS
2022/2023
________ enables the processing of data. It also provides a means for the information to be
disseminated and refers to the people who facilitate the process. (correct answers)Information
Technology
The definition of _________ does include the people who support Information Technology systems and
who enable the processing of data. (correct answers)Information Technology
IT is the technology used in creating, maintaining, and making information accessible, which includes the
software, data, and computer networks. True or False (correct answers)True
Information Technology includes: (correct answers)Computer networks and IT personnel
The ________________ is the person in charge of administering a computer system or a collection of
computer systems. (correct answers)system administrator
The ___________ is an IT person whose job is to manage the database management system and
database(s), and whose duties include software installation, security of data, creation of accounts to
access the database, and configuring the database to be accessible over network. (correct
answers)database administrator
The __________ is the person responsible for installation, configuration, maintenance, securing, and
troubleshooting of the computer network. (correct answers)network administrator
Matt was recently hired by Today's Technology Solutions as the _____________. During his second week
on the job, Loise came to him because her computer was not connecting to the Internet. In addition, her
,colleague in the next cubicle was not able to get online either or to access the shared file server. (correct
answers)network administrator
The Volleyball Academy of Central Florida has grown into a very large organization that has over 1,000
members. They are moving more and more of their processes to online - from handling event
registrations to purchasing clothing and sports equipment. Shanteal is the ____________ and has been
diligent in ensuring the online portal is securing quality data. She also has made sure the organization's
firewalls are up to date and able to withstand new threats. (correct answers)security administrator
Jose's organization has recently hired 50 new interns to fulfill positions in a variety of departments. He
installed online training software for the new hires and configured the software to be used and will be
maintaining the software. His boss also asked him to monitor the activities of the new interns by
monitoring the log files that the company also uses for data mining. Jose's role in the IT department is
most likely as a _________. (correct answers)website administrator
Maintaining the operating system of computers and other devices. These tasks are commonly
performed by a _________________. (correct answers)system administrator
Veronica is leading a company-wide workshop on how to use a newly adopted software program. She
makes a brief presentation to introduce the program, and then walks participants through the steps
they are likely to engage in when they use the system. She fields questions and inquires about additional
information the participants may need to be able to use the program effectively. (correct
answers)Training
Bob lives in Arizona and works for a large company with employees located around the world. Bob
responds to phone calls and e-mails sent by employees to a dedicated IT support address. He answers
questions and is able to log in remotely to view information on an employee's computer. When he is not
able to solve a problem, he routes the issue to another IT professional who can provide the necessary
support. (correct answers)Help Desk
The following are ________ ?
1. Answering e-mails about software questions
2. Routes questions to the most appropriate IT professional. (correct answers)Help Desk duties
,The following are ________ ?
1. Making presentations on new programs.
2. Helps with orientation of new employees on the policies in the employee handbook. (correct
answers)Training duties
Sara identifies the problem, diagnoses its cause, and finds a solution (correct answers)Troubleshooting
problem solving
Sara asks James questions about what he is experiencing, describes actions he can take to clarify what
the issue is, and explains how to fix the problem. (correct answers)Communication
Sara has received training for other software programs, but she has never worked with the program
James is using. She looks up information about the program to understand similarities and differences
that may affect how she approaches this situation. (correct answers)On-going learning
Information can be defined as _______ data. (correct answers)processed
Data is ______ structured than information (correct answers)Less
Once data has been processed, it becomes _______ ? (correct answers)information
_____, can be obtained from a: camera card, bar code reader, pen tablet, or values entered by the user.
(correct answers)Data
Characteristics of ______ include: more structure resulting from a process that has been applied, more
relevant, more useful in decision making. (correct answers)information
, The following are aspects of an __________?
1. A collection of data and information
2. The people who assist with the processing of data
3. The technology that facilitates the processing of data (correct answers)information system
The following are examples of __________ ?
1. A company's directory
2. A company's customer database
3. A university's course catalog (correct answers)information system
If information is needed about a customer's purchase history, in order to better serve the customer's
needs, it is ________ to collect data on prior business transactions with the specific customer. (correct
answers)relevant
What are the 5 characteristics of quality data? (correct answers)1. Relevance
2. Timely
3. Thorough
4. Accurate
5. Reliable
As a new sales manager, Sylvia is studying the sales report numbers to determine the top three
salespersons of the year. At which stage of the DIKW hierarchy is Sylvia working? (correct
answers)Information
Marcus has a summer job working at a real estate agency. He is entering client addresses into the
company's computer system. At which stage of the DIKW hierarchy is Marcus working? (correct
answers)Data
ASSESSMENT DETAILED QUESTIONS AND ANSWERS
2022/2023
________ enables the processing of data. It also provides a means for the information to be
disseminated and refers to the people who facilitate the process. (correct answers)Information
Technology
The definition of _________ does include the people who support Information Technology systems and
who enable the processing of data. (correct answers)Information Technology
IT is the technology used in creating, maintaining, and making information accessible, which includes the
software, data, and computer networks. True or False (correct answers)True
Information Technology includes: (correct answers)Computer networks and IT personnel
The ________________ is the person in charge of administering a computer system or a collection of
computer systems. (correct answers)system administrator
The ___________ is an IT person whose job is to manage the database management system and
database(s), and whose duties include software installation, security of data, creation of accounts to
access the database, and configuring the database to be accessible over network. (correct
answers)database administrator
The __________ is the person responsible for installation, configuration, maintenance, securing, and
troubleshooting of the computer network. (correct answers)network administrator
Matt was recently hired by Today's Technology Solutions as the _____________. During his second week
on the job, Loise came to him because her computer was not connecting to the Internet. In addition, her
,colleague in the next cubicle was not able to get online either or to access the shared file server. (correct
answers)network administrator
The Volleyball Academy of Central Florida has grown into a very large organization that has over 1,000
members. They are moving more and more of their processes to online - from handling event
registrations to purchasing clothing and sports equipment. Shanteal is the ____________ and has been
diligent in ensuring the online portal is securing quality data. She also has made sure the organization's
firewalls are up to date and able to withstand new threats. (correct answers)security administrator
Jose's organization has recently hired 50 new interns to fulfill positions in a variety of departments. He
installed online training software for the new hires and configured the software to be used and will be
maintaining the software. His boss also asked him to monitor the activities of the new interns by
monitoring the log files that the company also uses for data mining. Jose's role in the IT department is
most likely as a _________. (correct answers)website administrator
Maintaining the operating system of computers and other devices. These tasks are commonly
performed by a _________________. (correct answers)system administrator
Veronica is leading a company-wide workshop on how to use a newly adopted software program. She
makes a brief presentation to introduce the program, and then walks participants through the steps
they are likely to engage in when they use the system. She fields questions and inquires about additional
information the participants may need to be able to use the program effectively. (correct
answers)Training
Bob lives in Arizona and works for a large company with employees located around the world. Bob
responds to phone calls and e-mails sent by employees to a dedicated IT support address. He answers
questions and is able to log in remotely to view information on an employee's computer. When he is not
able to solve a problem, he routes the issue to another IT professional who can provide the necessary
support. (correct answers)Help Desk
The following are ________ ?
1. Answering e-mails about software questions
2. Routes questions to the most appropriate IT professional. (correct answers)Help Desk duties
,The following are ________ ?
1. Making presentations on new programs.
2. Helps with orientation of new employees on the policies in the employee handbook. (correct
answers)Training duties
Sara identifies the problem, diagnoses its cause, and finds a solution (correct answers)Troubleshooting
problem solving
Sara asks James questions about what he is experiencing, describes actions he can take to clarify what
the issue is, and explains how to fix the problem. (correct answers)Communication
Sara has received training for other software programs, but she has never worked with the program
James is using. She looks up information about the program to understand similarities and differences
that may affect how she approaches this situation. (correct answers)On-going learning
Information can be defined as _______ data. (correct answers)processed
Data is ______ structured than information (correct answers)Less
Once data has been processed, it becomes _______ ? (correct answers)information
_____, can be obtained from a: camera card, bar code reader, pen tablet, or values entered by the user.
(correct answers)Data
Characteristics of ______ include: more structure resulting from a process that has been applied, more
relevant, more useful in decision making. (correct answers)information
, The following are aspects of an __________?
1. A collection of data and information
2. The people who assist with the processing of data
3. The technology that facilitates the processing of data (correct answers)information system
The following are examples of __________ ?
1. A company's directory
2. A company's customer database
3. A university's course catalog (correct answers)information system
If information is needed about a customer's purchase history, in order to better serve the customer's
needs, it is ________ to collect data on prior business transactions with the specific customer. (correct
answers)relevant
What are the 5 characteristics of quality data? (correct answers)1. Relevance
2. Timely
3. Thorough
4. Accurate
5. Reliable
As a new sales manager, Sylvia is studying the sales report numbers to determine the top three
salespersons of the year. At which stage of the DIKW hierarchy is Sylvia working? (correct
answers)Information
Marcus has a summer job working at a real estate agency. He is entering client addresses into the
company's computer system. At which stage of the DIKW hierarchy is Marcus working? (correct
answers)Data
