Chapter 8: Conflict Management(complete)2022

Negotiation A communication process in which individual or groups exchange proposals and interact with each other to create understanding and agreement, or to achieve a goal. Gunnysacking Dredging up old problems and issues from the past like pulling them out of a sack to use them against your partner 00:54 01:21 Competition A conflict management style that stressing winning at the expense of the other person involved Expressive Conflict Conflict that focuses on issues about the quality of the relationship and managing interpersonal tension and hostility Face Self image or self respect that you and your partner seek to maintain Pseudo conflict conflict triggered by miscommunication or misunderstanding Simple conflict conflict that stems from different ideas, definitions, perceptions, or goals Destructive Conflict conflict that dismantles rather than strengthens relationships Interpersonal conflict An expressed struggle between at least two interdependent people who perceive incompatible goals, scarce resources, or interference in the achievement of their goals. Avoidance Managing conflict by backing off and trying to sidestep it Collaboration Use of other oriented strategies to manage a conflict so as to achieve a positive solution for all involved BATNA Best Available Alternative to a Negotiated Agreement (your best alternative is a key source of power; in the case of the salary negotiation, for example, it was the consulting offer for the candidate). Conflict style Consistent pattern or approach you use to manage disagreement with others. Instrumental conflict conflict that centers on achieving a particular goal or task and less on relational issues Ego Conflict conflict based on personal issues in which people attack each other's self-esteem Accommodation Managing conflict by giving in to the demands of others Compromise The attempt to find a middle ground in a conflict Interdependent Dependent on each other. One person's actions affect the other person Constructive conflict Conflict that helps build new insights and establishes new patterns in a relationship. Which of the following statements about conflict is true? Conflict does not always occur because of misunderstandings. Which of the following stems from different ideas, definitions, perceptions, or goals? simple conflict