CHAPTER 8—COMMUNICATION

The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace? a. empathy b. writing c. serving clients d. understanding ANS: C PTS: 1 DIF: Moderate REF: p. 125 OBJ: 1 NAT: AACSB Communication | Individual Dynamics TOP: Interpersonal Communication MSC: BLOOMS Level I Knowledge 2. The evoking of a shared or common meaning in another person is called: a. interpersonal communication b. communication c. a response pattern d. the message ANS: B PTS: 1 DIF: Easy REF: p. 125 OBJ: 1 NAT: AACSB Communication | Individual Dynamics TOP: Interpersonal Communication MSC: BLOOMS Level I Knowledge 3. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: a. data b. feedback c. message d. information