MANAGEMENT INFORMATION SYSTEMS
Seventh Edition
INSTRUCTOR MANUAL
Chapter 1
Kenneth J. Sousa
Bryant University
, Effy Oz
The Pennsylvania State University
,Table of Contents
PART ONE: THE INFORMATION AGE...............................................................................................................12
TEXTBOOK CASE: KIMBALL’S RESTAURANT..........................................................................................................................12
PART INTRODUCTION................................................................................................................................................................ 12
CHAPTER 1 – BUSINESS INFORMATION SYSTEMS: AN OVERVIEW.......................................................13
CHAPTER OBJECTIVES................................................................................................................................................................13
CHAPTER CASE – KIMBALL’S RESTAURANT: BUSINESS SYSTEMS AND INFORMATION.................................................13
WHY IS THIS CHAPTER IMPORTANT FOR THE STUDENTS?................................................................................................14
LECTURE NOTES......................................................................................................................................................................... 14
TEACHING THOUGHTS............................................................................................................................................................... 16
POINTS OF INTEREST.................................................................................................................................................................16
WHY YOU SHOULD..................................................................................................................................................................... 17
WEBSITES FOR LECTURES AND ASSIGNMENTS.....................................................................................................................17
KIMBALL’S REVISITED............................................................................................................................................................... 17
What is Your Advice?........................................................................................................................................................... 17
New Perspectives.................................................................................................................................................................. 18
ANSWERS TO REVIEW QUESTIONS..........................................................................................................................................19
ANSWERS TO DISCUSSION QUESTIONS...................................................................................................................................20
ANSWERS TO THINKING ABOUT THE CASE QUESTIONS......................................................................................................22
The Personal and Portable Touch................................................................................................................................. 22
Blooming with Technology............................................................................................................................................... 23
CHAPTER 2 – STRATEGIC USES OF INFORMATION SYSTEMS.................................................................35
CHAPTER OBJECTIVES................................................................................................................................................................35
CHAPTER CASE – KIMBALL’S RESTAURANT: USING INFORMATION STRATEGICALLY....................................................35
WHY IS THIS CHAPTER IMPORTANT FOR THE STUDENTS?................................................................................................36
LECTURE NOTES......................................................................................................................................................................... 36
TEACHING THOUGHTS............................................................................................................................................................... 37
POINTS OF INTEREST.................................................................................................................................................................39
, WHY YOU SHOULD..................................................................................................................................................................... 39
WEBSITES FOR LECTURES AND ASSIGNMENTS.....................................................................................................................39
KIMBALL’S REVISITED............................................................................................................................................................... 39
What is Your Advice?........................................................................................................................................................... 39
New Perspectives.................................................................................................................................................................. 40
ANSWERS TO REVIEW QUESTIONS..........................................................................................................................................41
ANSWERS TO DISCUSSION QUESTIONS...................................................................................................................................43
ANSWERS TO THINKING ABOUT THE CASE QUESTIONS......................................................................................................45
Finish Line Finishes First................................................................................................................................................... 45
Realizing the Goal Helps Reach Results...................................................................................................................... 46
CHAPTER 3 – BUSINESS FUNCTIONS AND SUPPLY CHAIN.......................................................................58
CHAPTER OBJECTIVES................................................................................................................................................................58
CHAPTER CASE – KIMBALL’S RESTAURANT: THE NEW LOCATION..................................................................................58
WHY IS THIS CHAPTER IMPORTANT FOR THE STUDENTS?................................................................................................59
LECTURE NOTES......................................................................................................................................................................... 59
TEACHING THOUGHTS............................................................................................................................................................... 61
POINTS OF INTEREST.................................................................................................................................................................61
WHY YOU SHOULD..................................................................................................................................................................... 62
WEBSITES FOR LECTURES AND ASSIGNMENTS.....................................................................................................................62
KIMBALL’S REVISITED............................................................................................................................................................... 63
What is Your Advice?........................................................................................................................................................... 63
New Perspectives.................................................................................................................................................................. 65
ANSWERS TO REVIEW QUESTIONS..........................................................................................................................................65
ANSWERS TO DISCUSSION QUESTIONS...................................................................................................................................67
ANSWERS TO THINKING ABOUT THE CASE QUESTIONS......................................................................................................68
Winning the Bet..................................................................................................................................................................... 68
Resting on Electronic Mail for Effective CRM........................................................................................................... 69
PART TWO: BUSINESS CHALLENGES...............................................................................................................81
Seventh Edition
INSTRUCTOR MANUAL
Chapter 1
Kenneth J. Sousa
Bryant University
, Effy Oz
The Pennsylvania State University
,Table of Contents
PART ONE: THE INFORMATION AGE...............................................................................................................12
TEXTBOOK CASE: KIMBALL’S RESTAURANT..........................................................................................................................12
PART INTRODUCTION................................................................................................................................................................ 12
CHAPTER 1 – BUSINESS INFORMATION SYSTEMS: AN OVERVIEW.......................................................13
CHAPTER OBJECTIVES................................................................................................................................................................13
CHAPTER CASE – KIMBALL’S RESTAURANT: BUSINESS SYSTEMS AND INFORMATION.................................................13
WHY IS THIS CHAPTER IMPORTANT FOR THE STUDENTS?................................................................................................14
LECTURE NOTES......................................................................................................................................................................... 14
TEACHING THOUGHTS............................................................................................................................................................... 16
POINTS OF INTEREST.................................................................................................................................................................16
WHY YOU SHOULD..................................................................................................................................................................... 17
WEBSITES FOR LECTURES AND ASSIGNMENTS.....................................................................................................................17
KIMBALL’S REVISITED............................................................................................................................................................... 17
What is Your Advice?........................................................................................................................................................... 17
New Perspectives.................................................................................................................................................................. 18
ANSWERS TO REVIEW QUESTIONS..........................................................................................................................................19
ANSWERS TO DISCUSSION QUESTIONS...................................................................................................................................20
ANSWERS TO THINKING ABOUT THE CASE QUESTIONS......................................................................................................22
The Personal and Portable Touch................................................................................................................................. 22
Blooming with Technology............................................................................................................................................... 23
CHAPTER 2 – STRATEGIC USES OF INFORMATION SYSTEMS.................................................................35
CHAPTER OBJECTIVES................................................................................................................................................................35
CHAPTER CASE – KIMBALL’S RESTAURANT: USING INFORMATION STRATEGICALLY....................................................35
WHY IS THIS CHAPTER IMPORTANT FOR THE STUDENTS?................................................................................................36
LECTURE NOTES......................................................................................................................................................................... 36
TEACHING THOUGHTS............................................................................................................................................................... 37
POINTS OF INTEREST.................................................................................................................................................................39
, WHY YOU SHOULD..................................................................................................................................................................... 39
WEBSITES FOR LECTURES AND ASSIGNMENTS.....................................................................................................................39
KIMBALL’S REVISITED............................................................................................................................................................... 39
What is Your Advice?........................................................................................................................................................... 39
New Perspectives.................................................................................................................................................................. 40
ANSWERS TO REVIEW QUESTIONS..........................................................................................................................................41
ANSWERS TO DISCUSSION QUESTIONS...................................................................................................................................43
ANSWERS TO THINKING ABOUT THE CASE QUESTIONS......................................................................................................45
Finish Line Finishes First................................................................................................................................................... 45
Realizing the Goal Helps Reach Results...................................................................................................................... 46
CHAPTER 3 – BUSINESS FUNCTIONS AND SUPPLY CHAIN.......................................................................58
CHAPTER OBJECTIVES................................................................................................................................................................58
CHAPTER CASE – KIMBALL’S RESTAURANT: THE NEW LOCATION..................................................................................58
WHY IS THIS CHAPTER IMPORTANT FOR THE STUDENTS?................................................................................................59
LECTURE NOTES......................................................................................................................................................................... 59
TEACHING THOUGHTS............................................................................................................................................................... 61
POINTS OF INTEREST.................................................................................................................................................................61
WHY YOU SHOULD..................................................................................................................................................................... 62
WEBSITES FOR LECTURES AND ASSIGNMENTS.....................................................................................................................62
KIMBALL’S REVISITED............................................................................................................................................................... 63
What is Your Advice?........................................................................................................................................................... 63
New Perspectives.................................................................................................................................................................. 65
ANSWERS TO REVIEW QUESTIONS..........................................................................................................................................65
ANSWERS TO DISCUSSION QUESTIONS...................................................................................................................................67
ANSWERS TO THINKING ABOUT THE CASE QUESTIONS......................................................................................................68
Winning the Bet..................................................................................................................................................................... 68
Resting on Electronic Mail for Effective CRM........................................................................................................... 69
PART TWO: BUSINESS CHALLENGES...............................................................................................................81
