Unit 21 Training and Development - Assignment 1 & 2 Investigate training in a selected business & Examine the planning and delivery

Unit 21 Training and Development - Assignment 1 & 2 Investigate training in a selected business & Examine the planning and delivery Unit 21 Training and Development - Assignment 1 & 2 Investigate training in a selected business & Examine the planning and delivery 1 Unit 21 Training and Development Assignment 1 and 2 Introduction Introduction. ............................................................................................................................ 2 Difference Between Training and Development ..................................................................... 3 Training needs analyses at Vodafone .......................................................................................4 Reasons for training in Vodafone .............................................................................................5 • Strategic • Organisational • Departmental training • Individual Types of training in Vodafone...................................................................................................9 • Internal training - Induction • Shadowing • Coaching • Job rotation • Business documentation • External - Secondments • E-learning • Vocational and professional courses • Conferences • Seminars • Integration of strategies The impact of training on a new employee at Vodafone.......................................................12 Costs and benefits of individual needs training at Vodafone.................................................13 The contribution of training and development to meet Vodafone’s objectives….................17 Bibliography ............................................................................................................................ 18 Introduction Vodafone is the world leading telecommunication provider, with main impact in Europe, Affric, Asia Pacific, the Middle East and United States. The 2 company values are centred around developing their employees as they recognise that this has massive impact in the customer experience and the success of the company in general. This can be clearly seen in Vodafone’s statement - “Providing our employees with the ‘opportunities to develop’ is a central part of our people experience.”[ CITATION Vod191 l 2057 ]. In 2018 Vodafone trained more then 17 000 people in their UK training centres, on topics such as leadership development for aspiring managers and advance sales skills for front line employees. This report investigates the training and development practises at Vodafone and examines the planning as well as the delivery of the training programmes offered by the company. This information is then used to evaluate these processes’ contribution to the success of Vodafone. Difference Between Training and Development Training is a process which involves learning key new skills which are essential to do the job. Earning while learning is known as training; now days many organisations implement training as part of the human resource development. Vodafone implements training program for all new employees to introduce them to the company’s rules, policies and procedures as well es to give them the crucial skills needed to perform the job up to high standard. This type of training usually involves formal group classroom workshops as well as one to one session with manager.