Pre-Assessment - Information Systems Management

PRE-ASSESSMENT - INFORMATION SYSTEMS MANAGEMENT PHGO Attempt #1 Status: Passed | Assessment Date: 4/9/2019 1. Which activity is an example of how information systems support business functions of human resource departments? An employee processes invoices to be paid using proprietary software. An employee verifies a customer’s credit status using a credit check software. An employee processes monthly payroll checks and benefits using an open-source software. An employee reviews daily inventory reports using an inventory management software. 2. There are six major components of a computer-based information system, four of which are also in the information technology component. Which two components are only parts of the information system? People Hardware Software Data Networks Processes 3. A police department at a large metropolitan city implemented an information system that analyzes historical crime data, including date and locations as well as other external, environmental, and city-related data. The system then produces daily predictive reports of the major locations around the city that are likely to require additional police attention. The police department uses the reports to plan the officers’ patrol routes, targeting the areas that the system predicted to have high likelihood of incidents. 4. Which type of computer-based information system provides a competitive advantage based on the described scenario? A geographic information system (GIS) that helps increase market share A decision support system (DSS) that improves decision-making A transaction processing system (TPS) that promotes product differentiation A management information system (MIS) that enhances the customer experience 5. A police department at a large metropolitan city implemented an information system that integrates historical crime data, including date and locations to other external, environmental, and city-related data. The system then produces daily predictive reports of the major locations around the city that are likely to require additional police attention. The police department uses the reports to plan the officers’ patrol routes, targeting the areas that the system predicted to have high likelihood of incidents. Which two strategies does the information system at the police department aim to accomplish? Improving decision-making Cost saving Product differentiation Customer satisfaction Operational efficiency 6. Which business function is primarily the responsibility of production and operations information systems? Accounts payable Quality control Recruiting and training Product pricing 7. A small company that is growing quickly into a medium-sized company is facing the challenge of consolidating and storing information received from multiple sources from the ground up in order to ensure that operations run efficiently. The company needs to hire an expert who will, in addition to the above, maintain security and apply upgrades as needed. Which IT professional does the company need to hire in order to address this challenge? Chief technology officer Database administrator Computer programmer Web developer 8. A university is looking for ways to customize its courses to the unique needs of its students by creating various levels of hybrid online courses, such as 80% online for one student, whereas only 30% online for another. Which IT management challenge is addressed in this scenario? Achieve operational excellence Develop new products and services Develop strong relationships with suppliers Improve decision-making 9. A ride-sharing cab company is looking for ways to generate more business by attracting more customers, both on the supply (driver) and demand (passenger) side, via a strategy of tracking their monthly miles and offering “frequent flier” bonuses, just like airline companies have done. Which IT management challenge is addressed in this scenario? Attain operational efficiency Improve decision making Promote competitive advantage Develop strong relationships with suppliers 10. An automobile manufacturer is considering equipping the engines of its new models with the capability of detecting early symptoms of an imminent mechanical or electric failure, automatically transmitting that warning to the dealership from which the customer purchased the car, and the dealership automatically contacting the customer to schedule a repair appointment. It is facing the challenge of whether all this is technically feasible and operationally viable. Who needs to address this challenge of value creation through technology use? Database administrator Chief information officer Chief technology officer Web administrator 11. A car dealership has been receiving complaints from its customers about its inflexible repair system in which customers who drop off their cars the previous evening are not properly placed in the queue and tend to be placed behind those who drop off their cars the morning of the scheduled repair. It needs technical staff members who understand the scheduling/drop-off operation so it can determine and articulate precise customer needs to the programmers who would then build the code behind the system. What type of challenge is this? Security Coding Project risk User requirements 12. An international company is facing the challenge of its software development team working on a specific application spread across the globe in 16 countries in 12 different time zones. Flying them to the same location once a week or even once a month for coordination purposes would be prohibitively expensive. Moreover, the issues that arise tend to be urgent and in need of almost immediate resolution in communication with team members in other countries. Which communication style is necessary to resolve the issues in the given scenario? Multichronous Synchronous Dyschronous Asynchronous 13. What business strategy relies heavily on efficient and secure software implementations? Vendor selection IS staff training High-quality products Web sales 14. What business function benefits from both wireless networks and cellular technologies? Corporate hiring standards Consideration of product retirement Product sales support Evaluating technology trends 15. In 1965, computers had .092 MIPS, and today’s computer have about 238,000 MIPS. What business practices have taken advantage of this massive increase in computer speed? Internal auditing schedule Network management systems Executive management hiring Database management systems 16. A marketing manager uses a desktop publishing software to create advertising brochures that will be mailed to potential customers. To which major software category does the desktop publishing software in this scenario belong? System software Application software Utility software Simulation softwa