MNP 2601 Purchasing Management
Chapter 7: The management of quality in
purchasing and supply
The application of QMS in the purchasing and supply context is increasingly being considered a prerequisite
for Comprehensiveness in the private sector any guarantee of good governance in public sector institutions.
A QMS is a comprehensive set of procedures and working methods of an organization which ensure that its
outputs satisfy the customer’s needs and which safeguard the overall interests of the organization in line
with its mandate, vision and mission
A QMS consists of:
Quality planning – part of quality management focused on setting quality objectives and specifying
necessary operational processes.
Quality assurance – part of quality management focused on providing confidence that quality
requirements are fulfilled.
Quality control – part of quality management focused on fulfilling quality requirements.
Quality improvement – focused on increasing the ability to fulfil quality requirements.
Demarcation of the responsibilities of P & S
Quality is equally important for the internal customer of the supply function since it contributes towards
efficiency and total cost within the firm.
Quality is the total combination of features and characteristics through which a product or service when used
will meet or exceed expectations of the customer by being able to satisfy the specific need.
Burt et al. (2010): four main responsibilities of supply management
Creation of compete and appropriate specification for quality requirements
Selection of suppliers that have technical and production capabilities
Development of realistic understanding with suppliers of quality requirements and creation of the
innovation to perform accordingly
The monitoring of suppliers quality/cost performance and the exercise of appropriate control.
The task can be subdivided into management task which is clearly related to managing the supply base and
the technical side which has to do with standardization specifications and quality control procedures.
The technical component can be subdivided into two perspectives of quality:
Design quality – specific characteristics of the products that determine its value in the marketplace
Conformance quality – how well the product is made with respect to its design specifications
Supply management and internal service quality
Ensuring quality for ultimate customers is seldom questioned
The quality level delivered to final customers is the result of the each link in the supply chain – internal
customers of supply management are equally important in the total drive for quality.
Internal service quality is of crucial importance for the following reasons:
It impacts on an organizations ability to meet the demands of supply chain partners
1
Chapter 7: The management of quality in
purchasing and supply
The application of QMS in the purchasing and supply context is increasingly being considered a prerequisite
for Comprehensiveness in the private sector any guarantee of good governance in public sector institutions.
A QMS is a comprehensive set of procedures and working methods of an organization which ensure that its
outputs satisfy the customer’s needs and which safeguard the overall interests of the organization in line
with its mandate, vision and mission
A QMS consists of:
Quality planning – part of quality management focused on setting quality objectives and specifying
necessary operational processes.
Quality assurance – part of quality management focused on providing confidence that quality
requirements are fulfilled.
Quality control – part of quality management focused on fulfilling quality requirements.
Quality improvement – focused on increasing the ability to fulfil quality requirements.
Demarcation of the responsibilities of P & S
Quality is equally important for the internal customer of the supply function since it contributes towards
efficiency and total cost within the firm.
Quality is the total combination of features and characteristics through which a product or service when used
will meet or exceed expectations of the customer by being able to satisfy the specific need.
Burt et al. (2010): four main responsibilities of supply management
Creation of compete and appropriate specification for quality requirements
Selection of suppliers that have technical and production capabilities
Development of realistic understanding with suppliers of quality requirements and creation of the
innovation to perform accordingly
The monitoring of suppliers quality/cost performance and the exercise of appropriate control.
The task can be subdivided into management task which is clearly related to managing the supply base and
the technical side which has to do with standardization specifications and quality control procedures.
The technical component can be subdivided into two perspectives of quality:
Design quality – specific characteristics of the products that determine its value in the marketplace
Conformance quality – how well the product is made with respect to its design specifications
Supply management and internal service quality
Ensuring quality for ultimate customers is seldom questioned
The quality level delivered to final customers is the result of the each link in the supply chain – internal
customers of supply management are equally important in the total drive for quality.
Internal service quality is of crucial importance for the following reasons:
It impacts on an organizations ability to meet the demands of supply chain partners
1
