Appendix A—A BRIEF HISTORY OF MANAGEMENT
TRUE/FALSE (Concepts)
1. The classical theorists focus on the job and management functions to determine the best
way to manage in all organizations.
ANS: T DIF: Moderate REF: p. 39 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
2. Mary Parker Follett is often considered the First Lady of Management.
ANS: F DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
3. The behavioral theorists believed there was no best way to manage in all organizations.
ANS: F DIF: Hard REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
4. The classical theorists stressed the need for technical skills, whereas the behavioral
theorists stressed the need for human skills.
ANS: T DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
5. Theory X managers assume that people like to work.
, ANS: F DIF: Moderate REF: p. 41 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
6. The management science theorists focus on the science of management to aid in problem
solving and decision making.
ANS: F DIF: Hard REF: p. 41 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
7. The systems theorists focus on viewing the organization as a whole and as the
interrelationship of its parts.
ANS: T DIF: Moderate REF: p. 42 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
8. The sociotechnical theorists focus on integrating people and technology.
ANS: T DIF: Easy REF: p. 42 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
, 9. The contingency theorists focus on determining the best management approach for all
situations.
ANS: F DIF: Hard REF: p. 42 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
MULTIPLE CHOICE (Concepts)
1. All of the following are classical theorists EXCEPT:
a. Frederick Taylor.
b. Abraham Maslow.
c. Frank Gilbreth.
d. Henri Fayol.
ANS: B DIF: Hard REF: p. 39-40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
2. The behavioral theorists focus on people to:
a. determine the best way to manage in all organizations.
b. determine how they will behave under different circumstances.
c. try and understand their actions.
d. view the organization as a whole.
ANS: A DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
3. Behavioral theorists:
, a. are similar to systems and classical theorists in the way they conceptualize the
organization and its problems.
b. focus on people to determine the best way to manage in all organizations.
c. focus on viewing the organization as a whole and as the interrelationship of its parts.
d. focus on quality.
ANS: B DIF: Moderate REF: p. 40 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
4. The classical and behavioral theorists were similar in that they both sought:
a. technical efficiency.
b. improved human relations.
c. the best way to manage in all organizations.
d. none of these
ANS: C DIF: Hard REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
5. In contrast to behavioral theorists, classical theorists:
a. want to find the best way to manage in all organizations.
b. stressed the need for technical skills.
c. stressed the need for human skills.
d. none of these
ANS: B DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
6. The focus on the use of mathematics to aid in problem solving and decision making is
characteristic of the __________ theorists.
TRUE/FALSE (Concepts)
1. The classical theorists focus on the job and management functions to determine the best
way to manage in all organizations.
ANS: T DIF: Moderate REF: p. 39 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
2. Mary Parker Follett is often considered the First Lady of Management.
ANS: F DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
3. The behavioral theorists believed there was no best way to manage in all organizations.
ANS: F DIF: Hard REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
4. The classical theorists stressed the need for technical skills, whereas the behavioral
theorists stressed the need for human skills.
ANS: T DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
5. Theory X managers assume that people like to work.
, ANS: F DIF: Moderate REF: p. 41 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
6. The management science theorists focus on the science of management to aid in problem
solving and decision making.
ANS: F DIF: Hard REF: p. 41 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
7. The systems theorists focus on viewing the organization as a whole and as the
interrelationship of its parts.
ANS: T DIF: Moderate REF: p. 42 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
8. The sociotechnical theorists focus on integrating people and technology.
ANS: T DIF: Easy REF: p. 42 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
, 9. The contingency theorists focus on determining the best management approach for all
situations.
ANS: F DIF: Hard REF: p. 42 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
MULTIPLE CHOICE (Concepts)
1. All of the following are classical theorists EXCEPT:
a. Frederick Taylor.
b. Abraham Maslow.
c. Frank Gilbreth.
d. Henri Fayol.
ANS: B DIF: Hard REF: p. 39-40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
2. The behavioral theorists focus on people to:
a. determine the best way to manage in all organizations.
b. determine how they will behave under different circumstances.
c. try and understand their actions.
d. view the organization as a whole.
ANS: A DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
3. Behavioral theorists:
, a. are similar to systems and classical theorists in the way they conceptualize the
organization and its problems.
b. focus on people to determine the best way to manage in all organizations.
c. focus on viewing the organization as a whole and as the interrelationship of its parts.
d. focus on quality.
ANS: B DIF: Moderate REF: p. 40 OBJ: A-2 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
4. The classical and behavioral theorists were similar in that they both sought:
a. technical efficiency.
b. improved human relations.
c. the best way to manage in all organizations.
d. none of these
ANS: C DIF: Hard REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
5. In contrast to behavioral theorists, classical theorists:
a. want to find the best way to manage in all organizations.
b. stressed the need for technical skills.
c. stressed the need for human skills.
d. none of these
ANS: B DIF: Moderate REF: p. 40 OBJ: A-1 C
NAT: AACSB Reflective Thinking | Management Leadership Principles
6. The focus on the use of mathematics to aid in problem solving and decision making is
characteristic of the __________ theorists.
