CHAPTER 7
INDUCTION, MOTIVATION AND RETENTION
1. The process of introducing new employees to the goals of the organisation,
its policies and procedures, its values, the co-workers, as well as the
activities and tasks to be performed, is known as
A. recruitment
B. placement
C. induction
D. training
2. If a buddy/mentor system is used by the organisation, the person chosen as
the new employee's buddy/mentor should be
A. younger than the new employee
B. from another department within the company
C. the same age and grade as the new employee
D. about to be promoted
3. As a department head, you should know which of the following is not true as
far as induction within your department is concerned
A. current employees do not need induction
B. new employees should be introduced to co-workers
C. overtime arrangements should be discussed
D. a tour of the facilities might be a good idea
4. The welcome pack which is sent to new employees includes
A. a letter of welcome from the managing director of the organisation
B. organisational charts
C. details of rules and conditions
D. all of the above
5. The induction process is similar to what sociologists call
A. initiation
B. introduction
C. indoctrination
D. socialisation
6. Which of the following is not a benefit of induction?
A. higher job satisfaction
B. lower labour turnover
C. better customer service through heightened productivity
D. increase in absenteeism
7. The induction process has several important objectives some of which
include
1
, A. establishing relationships with co-workers including subordinates and
supervisors
B. acquainting new employees with the goals of the organisation
C. indicating the required behaviour patterns for effective performance
D. all of the above
8. The absence of effective induction in organisations can be attributed to
A. the lack of key components in induction programmes
B. the lack of time or ability on the part of supervisors responsible for the
task
C. the fact that organisations do not regard anxiety and stress as a primary
cause of labour turnover
D. all of the above
9. All of the following can be part of an induction programme except for
A. a tour of the company
B. hours of work
C. the assessment centre
D. the probationary period and expected on-the-job conduct
10. A typical induction programme in a large organisation is developed and
monitored by
A. the new employee's co-workers
B. the chief executive officer (CEO)
C. the new employee's supervisor
D. the human resource department
11. According to Maslow's Hierarchy of Needs Model, which of the following
factors would satisfy an individual's self-actualisation needs?
A. increase in salary
B. space or office size
C. peer groups acceptance
D. participation in the decision-making process
12. Maslow's Hierarchy of Needs describes an appealing concept that peoples'
needs can be arranged in order of their importance, specifically:
A. social, security, physical, self-fulfillment
B. security, social, physical, self-fulfillment and self-esteem
C. security, social, self esteem and self-fulfillment
D. none of the above
13. Goal setting works best when:
A. individuals are told to do their best
B. individuals are free to decide for themselves
2
INDUCTION, MOTIVATION AND RETENTION
1. The process of introducing new employees to the goals of the organisation,
its policies and procedures, its values, the co-workers, as well as the
activities and tasks to be performed, is known as
A. recruitment
B. placement
C. induction
D. training
2. If a buddy/mentor system is used by the organisation, the person chosen as
the new employee's buddy/mentor should be
A. younger than the new employee
B. from another department within the company
C. the same age and grade as the new employee
D. about to be promoted
3. As a department head, you should know which of the following is not true as
far as induction within your department is concerned
A. current employees do not need induction
B. new employees should be introduced to co-workers
C. overtime arrangements should be discussed
D. a tour of the facilities might be a good idea
4. The welcome pack which is sent to new employees includes
A. a letter of welcome from the managing director of the organisation
B. organisational charts
C. details of rules and conditions
D. all of the above
5. The induction process is similar to what sociologists call
A. initiation
B. introduction
C. indoctrination
D. socialisation
6. Which of the following is not a benefit of induction?
A. higher job satisfaction
B. lower labour turnover
C. better customer service through heightened productivity
D. increase in absenteeism
7. The induction process has several important objectives some of which
include
1
, A. establishing relationships with co-workers including subordinates and
supervisors
B. acquainting new employees with the goals of the organisation
C. indicating the required behaviour patterns for effective performance
D. all of the above
8. The absence of effective induction in organisations can be attributed to
A. the lack of key components in induction programmes
B. the lack of time or ability on the part of supervisors responsible for the
task
C. the fact that organisations do not regard anxiety and stress as a primary
cause of labour turnover
D. all of the above
9. All of the following can be part of an induction programme except for
A. a tour of the company
B. hours of work
C. the assessment centre
D. the probationary period and expected on-the-job conduct
10. A typical induction programme in a large organisation is developed and
monitored by
A. the new employee's co-workers
B. the chief executive officer (CEO)
C. the new employee's supervisor
D. the human resource department
11. According to Maslow's Hierarchy of Needs Model, which of the following
factors would satisfy an individual's self-actualisation needs?
A. increase in salary
B. space or office size
C. peer groups acceptance
D. participation in the decision-making process
12. Maslow's Hierarchy of Needs describes an appealing concept that peoples'
needs can be arranged in order of their importance, specifically:
A. social, security, physical, self-fulfillment
B. security, social, physical, self-fulfillment and self-esteem
C. security, social, self esteem and self-fulfillment
D. none of the above
13. Goal setting works best when:
A. individuals are told to do their best
B. individuals are free to decide for themselves
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