Chapter 01
Human Relations: A Background
True / False Questions
1. The skill or ability to work effectively through and with other people is known as human
relations.
True False
2. Poor human relations skills can make an otherwise able person seem like a poor performer.
True False
3. Internal customers can be defined as a department's employees, or as employees in other
departments within an organization.
True False
4. The two sets of behaviors now considered the most important for new job applicants are
communication skills and human relations abilities.
True False
,5. The ability to work with people is not an essential skill in e-commerce as there is no face-to-
face interaction with the customers.
True False
6. Small businesses feel pressure to meet the high international standards of the foreign market,
and of the huge multinational companies that dominate the economy.
True False
7. Generation Y is characterized by middle-aged adults who find themselves pressed for time
and finances to support their own children along with their aging parents and parents-in-law.
True False
8. Human relations is just common sense.
True False
9. In the workplace, the key to top performance and high-quality work is healthy self-esteem.
True False
10. Without trust, mutual respect is meaningless.
True False
11. If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.
True False
,12. Self-disclosure is the knowledge of how you are being perceived by others.
True False
13. Self-awareness allows individuals to know what in their own behavior is being perceived as
real by other people.
True False
14. Self-disclosure promotes genuineness and closeness in your relationships with other people.
True False
15. Part of the communication ability is based on listening levels, which include listening for
feelings and emotions as well as for objective content.
True False
16. Group dynamics is defined as the positive consideration or regard that two people have for
each other.
True False
17. "The Philosophy of Manufacturers" written by Andrew Ure suggested that workers should
have medical help, good ventilation, and even sick leave.
True False
18. According to Max Weber, human relations problems are caused by favoritism, nepotism, and
other unfair practices.
True False
, 19. Max Weber is known as the pioneer of scientific management.
True False
20. Taylor's scientific management approach contained two major features: careful hiring and in-
depth training.
True False
21. Frederick Taylor is universally criticized as someone who cared more about the needs of
workers than about production.
True False
22. One of Taylor's best-known victories was the discoveries based on the Hawthorne studies.
True False
23. Mary Parker Follett identified a system of bricklaying with more than double the productivity of
the old system.
True False
24. From the Hawthorne Studies, Elton Mayo found that the relationships that had formed
naturally in the workplace made up what he called the informal organization.
True False
Human Relations: A Background
True / False Questions
1. The skill or ability to work effectively through and with other people is known as human
relations.
True False
2. Poor human relations skills can make an otherwise able person seem like a poor performer.
True False
3. Internal customers can be defined as a department's employees, or as employees in other
departments within an organization.
True False
4. The two sets of behaviors now considered the most important for new job applicants are
communication skills and human relations abilities.
True False
,5. The ability to work with people is not an essential skill in e-commerce as there is no face-to-
face interaction with the customers.
True False
6. Small businesses feel pressure to meet the high international standards of the foreign market,
and of the huge multinational companies that dominate the economy.
True False
7. Generation Y is characterized by middle-aged adults who find themselves pressed for time
and finances to support their own children along with their aging parents and parents-in-law.
True False
8. Human relations is just common sense.
True False
9. In the workplace, the key to top performance and high-quality work is healthy self-esteem.
True False
10. Without trust, mutual respect is meaningless.
True False
11. If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.
True False
,12. Self-disclosure is the knowledge of how you are being perceived by others.
True False
13. Self-awareness allows individuals to know what in their own behavior is being perceived as
real by other people.
True False
14. Self-disclosure promotes genuineness and closeness in your relationships with other people.
True False
15. Part of the communication ability is based on listening levels, which include listening for
feelings and emotions as well as for objective content.
True False
16. Group dynamics is defined as the positive consideration or regard that two people have for
each other.
True False
17. "The Philosophy of Manufacturers" written by Andrew Ure suggested that workers should
have medical help, good ventilation, and even sick leave.
True False
18. According to Max Weber, human relations problems are caused by favoritism, nepotism, and
other unfair practices.
True False
, 19. Max Weber is known as the pioneer of scientific management.
True False
20. Taylor's scientific management approach contained two major features: careful hiring and in-
depth training.
True False
21. Frederick Taylor is universally criticized as someone who cared more about the needs of
workers than about production.
True False
22. One of Taylor's best-known victories was the discoveries based on the Hawthorne studies.
True False
23. Mary Parker Follett identified a system of bricklaying with more than double the productivity of
the old system.
True False
24. From the Hawthorne Studies, Elton Mayo found that the relationships that had formed
naturally in the workplace made up what he called the informal organization.
True False
