Literature review....................................................................................................................4
1.0 Introduction......................................................................................................................4
Benefit: cost savings...............................................................................................................5
Benefit: competitive advantage..............................................................................................5
Benefit: employee retention...................................................................................................6
Benefit: customer loyalty.......................................................................................................6
Benefit: regulatory compliance..............................................................................................6
1.1 Sustainability in the front desk and Back office...............................................................7
Staff........................................................................................................................................7
Air Quality..............................................................................................................................8
Energy Management...............................................................................................................8
Solid Waste Management.......................................................................................................9
Recycling................................................................................................................................9
Purchases................................................................................................................................9
Building Maintenance..........................................................................................................10
2.0 Environmental Management System..............................................................................11
Basic Elements of an EMS:..................................................................................................12
Frequently Asked Questions about EMS.............................................................................12
2.1 EMS Costs and Benefits:................................................................................................13
2.2 EMS Concept.................................................................................................................14
EMS Under ISO 14001........................................................................................................14
Tools and Methodologies.....................................................................................................15
Life cycle assessment...........................................................................................................15
Waste management strategies..............................................................................................16
Recycling is the next step to take in reducing a hotel’s trash...............................................16
Assess the Amount of Recyclables in the Trash..................................................................16
Target Specific Materials for Recycling..............................................................................17
Common Recyclables Found in Hotel Trash.......................................................................17
Contract with a Hauler for Recycling Services....................................................................17
Purchase Recycling Bins......................................................................................................18
Number of Recycling Bins & Placement throughout the Hotel...........................................18
Document Waste Management Programs............................................................................18
Triple bottom line.................................................................................................................19
Implement policies, management, performance and legal compliance in Coin de mire
attitude..................................................................................................................................20
Policies.................................................................................................................................20
Environment.........................................................................................................................21
1
,Environmental Protection.....................................................................................................21
Innovation, Knowledge and Technology Indices.................................................................22
Summary Innovation Index..................................................................................................22
Investment in the knowledge-based economy......................................................................23
Performance in the knowledge-based economy...................................................................23
Innovation Index...................................................................................................................23
National innovation capacity................................................................................................23
Information and communication technologies.....................................................................24
Technology Achievement Index..........................................................................................24
General Indicator of Science and Technology.....................................................................24
Success of software process improvement...........................................................................25
3.0 Application.....................................................................................................................26
Vision...................................................................................................................................27
Mission.................................................................................................................................27
Values...................................................................................................................................27
Respect:................................................................................................................................27
Humility...............................................................................................................................27
3.1 Overview of Coin de mire Attitude................................................................................28
Strengths...............................................................................................................................28
Within its hotels....................................................................................................................29
CSR program........................................................................................................................30
3.2 Environmental Commitment..........................................................................................31
1. Front Office:.....................................................................................................................31
Increase awareness of customers..........................................................................................31
Increase awareness of employees.........................................................................................32
Increase awareness of suppliers...........................................................................................33
2. Back Office.......................................................................................................................34
4.0 Recommendations..........................................................................................................35
Organisational change..........................................................................................................35
Behaviour change.................................................................................................................35
Technological change...........................................................................................................35
Following up and sustaining the corrective measures..........................................................35
Awareness-raising and training of staff................................................................................36
Guest’s involvement and external communication..............................................................36
4.1 Other recommendations:................................................................................................37
Conclusion............................................................................................................................38
References............................................................................................................................39
2
,3
, Literature review
1.0 Introduction
A Green or eco-friendly hotel or resort is one which can benefit financially by continually
improving its management of energy resources, and the environment benefits from reduced
levels of related pollution. Several studies have indicated that economic benefits can be
gained in hotels through implementing environmental and social initiatives; many with little
or no capital. In addition to cost benefits, there are also benefits to choosing an
environmentally sustainable strategy. These include:
o Gaining competitive advantage by being a leader in the sector;
o Customer loyalty;
o Employee retention;
o Awards and recognition;
o Regulatory compliance;
o Risk management;
o Increased brand value.
The hotel industry has been pursuing green practices since the 1990s due to fluctuating
economic levels and a strong focus on customer service (Claver-Cortes et al., 2007).There are
many green practices that hotels can implement as preventative measures to save unnecessary
costs. Examples of these practices are:
o Pollution prevention such as waste discharge into waterways:
o Energy consumption;
o Recycling;
Other popular cost cutting measures for the short-, mid- and long-term include:
o Use of compact fluorescent lights - saves energy.
o Reuse of linens - saves water, detergent, energy and greenhouse gases.
4
1.0 Introduction......................................................................................................................4
Benefit: cost savings...............................................................................................................5
Benefit: competitive advantage..............................................................................................5
Benefit: employee retention...................................................................................................6
Benefit: customer loyalty.......................................................................................................6
Benefit: regulatory compliance..............................................................................................6
1.1 Sustainability in the front desk and Back office...............................................................7
Staff........................................................................................................................................7
Air Quality..............................................................................................................................8
Energy Management...............................................................................................................8
Solid Waste Management.......................................................................................................9
Recycling................................................................................................................................9
Purchases................................................................................................................................9
Building Maintenance..........................................................................................................10
2.0 Environmental Management System..............................................................................11
Basic Elements of an EMS:..................................................................................................12
Frequently Asked Questions about EMS.............................................................................12
2.1 EMS Costs and Benefits:................................................................................................13
2.2 EMS Concept.................................................................................................................14
EMS Under ISO 14001........................................................................................................14
Tools and Methodologies.....................................................................................................15
Life cycle assessment...........................................................................................................15
Waste management strategies..............................................................................................16
Recycling is the next step to take in reducing a hotel’s trash...............................................16
Assess the Amount of Recyclables in the Trash..................................................................16
Target Specific Materials for Recycling..............................................................................17
Common Recyclables Found in Hotel Trash.......................................................................17
Contract with a Hauler for Recycling Services....................................................................17
Purchase Recycling Bins......................................................................................................18
Number of Recycling Bins & Placement throughout the Hotel...........................................18
Document Waste Management Programs............................................................................18
Triple bottom line.................................................................................................................19
Implement policies, management, performance and legal compliance in Coin de mire
attitude..................................................................................................................................20
Policies.................................................................................................................................20
Environment.........................................................................................................................21
1
,Environmental Protection.....................................................................................................21
Innovation, Knowledge and Technology Indices.................................................................22
Summary Innovation Index..................................................................................................22
Investment in the knowledge-based economy......................................................................23
Performance in the knowledge-based economy...................................................................23
Innovation Index...................................................................................................................23
National innovation capacity................................................................................................23
Information and communication technologies.....................................................................24
Technology Achievement Index..........................................................................................24
General Indicator of Science and Technology.....................................................................24
Success of software process improvement...........................................................................25
3.0 Application.....................................................................................................................26
Vision...................................................................................................................................27
Mission.................................................................................................................................27
Values...................................................................................................................................27
Respect:................................................................................................................................27
Humility...............................................................................................................................27
3.1 Overview of Coin de mire Attitude................................................................................28
Strengths...............................................................................................................................28
Within its hotels....................................................................................................................29
CSR program........................................................................................................................30
3.2 Environmental Commitment..........................................................................................31
1. Front Office:.....................................................................................................................31
Increase awareness of customers..........................................................................................31
Increase awareness of employees.........................................................................................32
Increase awareness of suppliers...........................................................................................33
2. Back Office.......................................................................................................................34
4.0 Recommendations..........................................................................................................35
Organisational change..........................................................................................................35
Behaviour change.................................................................................................................35
Technological change...........................................................................................................35
Following up and sustaining the corrective measures..........................................................35
Awareness-raising and training of staff................................................................................36
Guest’s involvement and external communication..............................................................36
4.1 Other recommendations:................................................................................................37
Conclusion............................................................................................................................38
References............................................................................................................................39
2
,3
, Literature review
1.0 Introduction
A Green or eco-friendly hotel or resort is one which can benefit financially by continually
improving its management of energy resources, and the environment benefits from reduced
levels of related pollution. Several studies have indicated that economic benefits can be
gained in hotels through implementing environmental and social initiatives; many with little
or no capital. In addition to cost benefits, there are also benefits to choosing an
environmentally sustainable strategy. These include:
o Gaining competitive advantage by being a leader in the sector;
o Customer loyalty;
o Employee retention;
o Awards and recognition;
o Regulatory compliance;
o Risk management;
o Increased brand value.
The hotel industry has been pursuing green practices since the 1990s due to fluctuating
economic levels and a strong focus on customer service (Claver-Cortes et al., 2007).There are
many green practices that hotels can implement as preventative measures to save unnecessary
costs. Examples of these practices are:
o Pollution prevention such as waste discharge into waterways:
o Energy consumption;
o Recycling;
Other popular cost cutting measures for the short-, mid- and long-term include:
o Use of compact fluorescent lights - saves energy.
o Reuse of linens - saves water, detergent, energy and greenhouse gases.
4
