Samenvatting Informatiemanagement
6e druk
,Inhoud
1. .............................................................................................................................. Organisatie en informatie
............................................................................................................................................................................................................ 5
1.1 Kenmerken van een organisatie ............................................................................................................................................. 5
1.2 Ondernemingsplan en informatieplan ........................................................................................................................................ 6
1.3 Informatie................................................................................................................................................................................................ 6
1.4 Informatiestromen .............................................................................................................................................................................. 7
1.5 Kwaliteit van informatie ................................................................................................................................................................... 7
1.6 Management en informatie .............................................................................................................................................................. 7
1.7 Prestatie-indicatoren.......................................................................................................................................................................... 8
1.8 Organisatie van de automatisering ............................................................................................................................................... 8
Hoofdstuk 2: Persoonlijke informatiemanagement .................................................................................................... 10
2.1 Kritisch informatiegebruik............................................................................................................................................................ 10
2.2 Kenmerken van informatiebronnen.......................................................................................................................................... 10
2.3 Betrouwbare bronnen – de CRAP-test ..................................................................................................................................... 10
2.4 Social media......................................................................................................................................................................................... 11
2.5 Virtuele assistent............................................................................................................................................................................... 11
2.6 Zoeken naar informatie De Big 6 ................................................................................................................................................ 11
2.7 Verwerken van informatie: Veeglijnmethode ....................................................................................................................... 11
2.8 Hulpmiddelen persoonlijk informatiemanagement ........................................................................................................... 11
Hoofdstuk 3: Hardware en systeemsoftware ................................................................................................................. 12
3.1 Ontwikkeling van de computer ................................................................................................................................................... 12
3.2 Soorten computers ........................................................................................................................................................................... 13
3.3 Werking van de computer ............................................................................................................................................................. 14
3.4 Randapparatuur ................................................................................................................................................................................ 15
3.5 Systeemsoftware ............................................................................................................................................................................... 16
3.6 Hulpprogramma’s ............................................................................................................................................................................. 17
3.7 Performance van een computer .................................................................................................................................................. 17
3.8 Internet of Things ............................................................................................................................................................................. 18
Hoofdstuk 4: informatiesystemen ...................................................................................................................................... 19
4.1 Componenten van een informatiesysteem ............................................................................................................................. 19
4.2 Algemene informatiesystemen.................................................................................................................................................... 20
4.3 Bedrijfsspecifieke informatiesystemen ................................................................................................................................... 20
4.4 Enterprise Resource Planning ..................................................................................................................................................... 20
4.5 Customer Relationship Management(CRM) .......................................................................................................................... 20
4.6 Managementinformatiesysteem ................................................................................................................................................. 21
4.7 Kunstmatige intelligentie............................................................................................................................................................... 21
4.8 Workflowmanagement ................................................................................................................................................................... 22
4.9 Groupware ........................................................................................................................................................................................... 22
4.10 Kennismanagement ....................................................................................................................................................................... 22
4.11 E-commerce ...................................................................................................................................................................................... 22
, 4.12 Radio Frequency Identification(RFID) .................................................................................................................................. 23
4.13 Interfaces tussen systemen ........................................................................................................................................................ 23
4.14 Programmeren van computerprogramma’s ....................................................................................................................... 23
Hoofdstuk 5: Netwerk en internet ...................................................................................................................................... 24
5.1 Bedrijfsnetwerken ............................................................................................................................................................................ 24
5.2 Gebruik van een netwerk............................................................................................................................................................... 24
5.3 Datacommunicatie ............................................................................................................................................................................ 25
5.4 Electronic Data Interchange(EDI) .............................................................................................................................................. 25
5.5 Internet.................................................................................................................................................................................................. 25
5.6 World Wide Web ............................................................................................................................................................................... 26
5.7 Communities op internet ............................................................................................................................................................... 27
5.8 Website.................................................................................................................................................................................................. 28
5.9 E-mail ..................................................................................................................................................................................................... 28
5.10 Cloud computing ............................................................................................................................................................................. 28
5.11 Internet, intranet en extranet.................................................................................................................................................... 28
5.12 Telefonie............................................................................................................................................................................................. 28
5.13 Bluetooth............................................................................................................................................................................................ 28
Hoofdstuk 6: gegevensgebruik en databases ................................................................................................................. 29
6.1 Database................................................................................................................................................................................................ 29
6.2 Gegevens wijzigen............................................................................................................................................................................. 29
6.3 Opvragen van informatie ............................................................................................................................................................... 30
6.4 Ontwerpen van een database....................................................................................................................................................... 31
6.5 Betrouwbaarheid van de database ............................................................................................................................................ 32
6.6 Datawarehouse en datamining.................................................................................................................................................... 32
6.7 Big data .................................................................................................................................................................................................. 32
6.8 Blockchain ............................................................................................................................................................................................ 32
Hoofdstuk 7: Mensen in de automatisering .................................................................................................................... 34
7.1 Automatiseren is reorganiseren ................................................................................................................................................. 34
7.2 Functies in de automatisering ..................................................................................................................................................... 34
7.3 Centraliseren of decentraliseren van de ICT ......................................................................................................................... 38
7.4 Outsourcing ......................................................................................................................................................................................... 39
7.5 Ethiek en gedragsregels ................................................................................................................................................................. 40
7.6 Copyright .............................................................................................................................................................................................. 41
7.7 Privacy ................................................................................................................................................................................................... 42
7.8 Verandermanagement .................................................................................................................................................................... 42
Hoofdstuk 8: Informatiebeveiliging en de ICT-risico’s ............................................................................................... 43
8.1 Kwaliteit van de informatievoorziening .................................................................................................................................. 43
8.2 Informatierisico’s ....................................................................................................................................................................... 44
8.3 Algemene beveiligingsmaatregelen ................................................................................................................................... 44
8.4 Betrouwbaarheid van data..................................................................................................................................................... 45
8.5 Fysieke beveiliging .................................................................................................................................................................... 45
6e druk
,Inhoud
1. .............................................................................................................................. Organisatie en informatie
............................................................................................................................................................................................................ 5
1.1 Kenmerken van een organisatie ............................................................................................................................................. 5
1.2 Ondernemingsplan en informatieplan ........................................................................................................................................ 6
1.3 Informatie................................................................................................................................................................................................ 6
1.4 Informatiestromen .............................................................................................................................................................................. 7
1.5 Kwaliteit van informatie ................................................................................................................................................................... 7
1.6 Management en informatie .............................................................................................................................................................. 7
1.7 Prestatie-indicatoren.......................................................................................................................................................................... 8
1.8 Organisatie van de automatisering ............................................................................................................................................... 8
Hoofdstuk 2: Persoonlijke informatiemanagement .................................................................................................... 10
2.1 Kritisch informatiegebruik............................................................................................................................................................ 10
2.2 Kenmerken van informatiebronnen.......................................................................................................................................... 10
2.3 Betrouwbare bronnen – de CRAP-test ..................................................................................................................................... 10
2.4 Social media......................................................................................................................................................................................... 11
2.5 Virtuele assistent............................................................................................................................................................................... 11
2.6 Zoeken naar informatie De Big 6 ................................................................................................................................................ 11
2.7 Verwerken van informatie: Veeglijnmethode ....................................................................................................................... 11
2.8 Hulpmiddelen persoonlijk informatiemanagement ........................................................................................................... 11
Hoofdstuk 3: Hardware en systeemsoftware ................................................................................................................. 12
3.1 Ontwikkeling van de computer ................................................................................................................................................... 12
3.2 Soorten computers ........................................................................................................................................................................... 13
3.3 Werking van de computer ............................................................................................................................................................. 14
3.4 Randapparatuur ................................................................................................................................................................................ 15
3.5 Systeemsoftware ............................................................................................................................................................................... 16
3.6 Hulpprogramma’s ............................................................................................................................................................................. 17
3.7 Performance van een computer .................................................................................................................................................. 17
3.8 Internet of Things ............................................................................................................................................................................. 18
Hoofdstuk 4: informatiesystemen ...................................................................................................................................... 19
4.1 Componenten van een informatiesysteem ............................................................................................................................. 19
4.2 Algemene informatiesystemen.................................................................................................................................................... 20
4.3 Bedrijfsspecifieke informatiesystemen ................................................................................................................................... 20
4.4 Enterprise Resource Planning ..................................................................................................................................................... 20
4.5 Customer Relationship Management(CRM) .......................................................................................................................... 20
4.6 Managementinformatiesysteem ................................................................................................................................................. 21
4.7 Kunstmatige intelligentie............................................................................................................................................................... 21
4.8 Workflowmanagement ................................................................................................................................................................... 22
4.9 Groupware ........................................................................................................................................................................................... 22
4.10 Kennismanagement ....................................................................................................................................................................... 22
4.11 E-commerce ...................................................................................................................................................................................... 22
, 4.12 Radio Frequency Identification(RFID) .................................................................................................................................. 23
4.13 Interfaces tussen systemen ........................................................................................................................................................ 23
4.14 Programmeren van computerprogramma’s ....................................................................................................................... 23
Hoofdstuk 5: Netwerk en internet ...................................................................................................................................... 24
5.1 Bedrijfsnetwerken ............................................................................................................................................................................ 24
5.2 Gebruik van een netwerk............................................................................................................................................................... 24
5.3 Datacommunicatie ............................................................................................................................................................................ 25
5.4 Electronic Data Interchange(EDI) .............................................................................................................................................. 25
5.5 Internet.................................................................................................................................................................................................. 25
5.6 World Wide Web ............................................................................................................................................................................... 26
5.7 Communities op internet ............................................................................................................................................................... 27
5.8 Website.................................................................................................................................................................................................. 28
5.9 E-mail ..................................................................................................................................................................................................... 28
5.10 Cloud computing ............................................................................................................................................................................. 28
5.11 Internet, intranet en extranet.................................................................................................................................................... 28
5.12 Telefonie............................................................................................................................................................................................. 28
5.13 Bluetooth............................................................................................................................................................................................ 28
Hoofdstuk 6: gegevensgebruik en databases ................................................................................................................. 29
6.1 Database................................................................................................................................................................................................ 29
6.2 Gegevens wijzigen............................................................................................................................................................................. 29
6.3 Opvragen van informatie ............................................................................................................................................................... 30
6.4 Ontwerpen van een database....................................................................................................................................................... 31
6.5 Betrouwbaarheid van de database ............................................................................................................................................ 32
6.6 Datawarehouse en datamining.................................................................................................................................................... 32
6.7 Big data .................................................................................................................................................................................................. 32
6.8 Blockchain ............................................................................................................................................................................................ 32
Hoofdstuk 7: Mensen in de automatisering .................................................................................................................... 34
7.1 Automatiseren is reorganiseren ................................................................................................................................................. 34
7.2 Functies in de automatisering ..................................................................................................................................................... 34
7.3 Centraliseren of decentraliseren van de ICT ......................................................................................................................... 38
7.4 Outsourcing ......................................................................................................................................................................................... 39
7.5 Ethiek en gedragsregels ................................................................................................................................................................. 40
7.6 Copyright .............................................................................................................................................................................................. 41
7.7 Privacy ................................................................................................................................................................................................... 42
7.8 Verandermanagement .................................................................................................................................................................... 42
Hoofdstuk 8: Informatiebeveiliging en de ICT-risico’s ............................................................................................... 43
8.1 Kwaliteit van de informatievoorziening .................................................................................................................................. 43
8.2 Informatierisico’s ....................................................................................................................................................................... 44
8.3 Algemene beveiligingsmaatregelen ................................................................................................................................... 44
8.4 Betrouwbaarheid van data..................................................................................................................................................... 45
8.5 Fysieke beveiliging .................................................................................................................................................................... 45
