MIS 589 Week 7 Test Your Knowledge; QUIZ

1. Question: (TCO G) _____ is when network managers deal with network breakdowns and immediate problems instead of performing tasks according to a well laid out plan. 2. Question: (TCO G) To help reduce firefighting in network management, a network manager should spend time on _____ to prevent problems. 3. Question: (TCO G) _____ refers to managing and documenting the network’s hardware and software configuration. 4. Question: (TCO G) Desktop management 5. Question: (TCO G) Documentation for network and application software 6. Question: (TCO G) _____ ensures that the network is operating as efficiently as possible. 7. Question: (TCO G) _____ refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software. 8. Question: (TCO G) A _____ is an organizational department that is responsible for monitoring and fixing overall network problems. 9. Question: (TCO G) Network devices that are _____ do only what they are designed to do, such as routing packets, but do not provide any network management information. 10. Question: (TCO G) _____ are reports produced by numerous network software packages for recording fault information. 11. Question: (TCO G) _____ allows the network manager to determine who is responsible for correcting any outstanding problems. 12. Question: (TCO G) _____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails. 13. Question: (TCO G) _____ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site. 14. Question: (TCO G) _____ is the percentage of time the network is usable by users. 15. Question: (TCO G) _____ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept. 16. Question: (TCO G) Which of the following is not one of the three major sources of a user’s equipment problem that can be solved by network support? 17. Question: (TCO G) When a user problem cannot be solved by the help desk at the first level of resolution, the problem is _____ to the second level of problem resolution. 18. Question: (TCO G) _____ is a measure of how much it costs per year to keep one computer operating. 19. Question: (TCO G) In-class training for end users should focus on 20. Question: (TCO G) A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs, such as wasted time, is referred to as