Study Resource Test Bank - Updated for Current Exam

Study Resource Test Bank - Updated for Current Exam Interpersonal Communication - answer - One-to-one interactions. Level most frequently used in nursing. It is important to validate meanings or mutally negotiate it. Results in exchange of ideas, problem solving, expression of feelings, decision making, goal accomplishments, team building, and personal growth. Intrapersonal Communication - answer - Level of communication called self-talk, self-verbalization, and inner thought. We use it to develop self-awareness and a positive self-concept that will enhance self-expression. Can improve self esteem and healthy by replacing negative thoughts with positive. Transpersonal Communication - answer - Interaction that occurs with in a person's spiritual domain. Nurses have a responsibility to assess client's spiritual needs and intervene to meet those needs. Ex., prayer, meditation, and guided reflection. Small-Group Communication - answer - Interaction that occurs when a small number of persons meet together. Public Communication - answer - Interaction with an audience. Nurses can speak about health-related topics. Effective communication can increase audiences knowledge about important health issues. Communication Process - answer - An active process between sender and receiver. It is an ongoing, dynamic, and multidimensional process. Basic Elements of the Communication Process - answer - Referent, Sender, Receiver, Message, Channels, Feedback, Interpersonal Variables, Environment Sender - answer - The person who encodes and delivers the message. It acts as a referent for the receiver. The sender puts feeling into a form and is responsible for accuracy of content and tone. Referent - answer - Motivates one person to communicate with another. It is initiated by a cue such as sights, sounds, emotions, and objects. The nurse who knows what stimulus initiated communication is able to develop and organize a message more effectively. Receiver - answer - The person who receives and decodes a message. Messages - answer - The content of communication. It contains verbal, nonverbal, and symbolic language. Personal perception can distort interpretation. Channels - answer - Means of conveying and receiving messages through visual, auditory, and tactile senses. Individuals understand message more clearly when the sender uses more channels to convey the message. (i.e., demonstration) Feedback - answer - A message the receiver returns. It indicates whether the receiver understood the meaning of the sender's message. The nurse assumes primary responsibility. Interpersonal Variables - answer - Factors within both the sender and receiver that influence communication. Each person sense, interprets, and understand events differently based on experiences. Environment - answer - The setting for sender-receiver interaction. Environment needs to meet participants need for physical and emotional comfort and safety. Noise, temperature, distractions, lack of privacy create discomfort. Verbal Communication - answer - Use of spoken or written words. Aspects: Vocabulary, Denotative and Connotative Meaning, Pacing, Intonation, Clarity and Brevity, Timing and Relevance. Vocabulary - answer - Communication is unsuccessful if sender and receiver cannot translate each other's words and phrases. Limiting of medical jargon in conversations with other health care team members will improve communication. Children have limited vocabulary, Teenagers use unique words and slang. Denotative and Connotative Meaning - answer - Denotative is the dictionary meaning. A baseball= A baseball. Connotative meaning is the interpretation of the words meaning influenced by thoughts, feelings, or ideas people have about the word. Code= Emergency. Pacing - answer - Conversation is more successful at an appropraite speed or pace.Long pauses and rapid shifts to another subject give the impression that the nurse is hiding the truth. Intonation - answer - Tone of voice. Be aw