BUSI 411 EXAM 3 – QUESTION AND ANSWERS (SET 2)

BUSI 411 Exam 3 – Question and answers Which of the following principles emphasizes that actions should make the community as a whole better off? Which of the following is not an ongoing trend in manufacturing? A “product package” consists of: In addition to operations, which of the following is considered a “line” function? Business organizations consist of three major functional areas which, ideally: An organization’s mission statement serves as the basis for: Which of the following is not typically considered a cure for poor competitiveness? Product design and choice of location are examples of _______ decisions. The key to successfully competing is understanding what customers want and then __________ satisfy those wants. The external elements of SWOT analysis are: Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign? Elements of the service process in which there is no contact with the customer are referred to as: Which of the following is not one of the phases of product design and development? Service typically involves a much higher degree of customer contact than manufacturing. A tracking signal focuses on the ratio of cumulative forecast error to the corresponding value of MAD. Reliability refers to the ability of a product to perform its intended function under normal conditions. The process of dismantling and inspecting a competitor’s product to discover product improvement is called benchmarking