Salesforce Admin Certification - Questions with
Correct Answers (Verified Update)
57 questions with answers
Topic: Salesforce Admin Certification
1. Universal Containers wants to create a Workflow Rule to send an email alert to
members of its Board of Directors, none of whom useSalesforce How many of the
board members can be added to a single Email Alert?
Answer: Up to 5 additional email addresses can be added to the Email Alert
2. What two standard objects are related to Account records?
Answer: Cases & Opportunities
3. The marketing team is asked to provide branding and messaging for email
templates to be used throughout the customer support process. In which two
locations can the System Administrator implement customer-facing email templates
with respect to Cases?
Answer: Case Auto-response Rules & Support Rep's Send Email options
4. (UMS) recently purchased 15 new Salesforce licenses. How many users can ad
administrator create at the same time on the add multiple users page?
Answer: 10
5. Universal Containers has a complex sales process with multiple record types, each
shared with all Profiles. Some users complain about the Record Type selection
screen when creating new Opportunities. Which two actions should the System
Administrator take to allow these users to bypass choosing a Record Type?
Answer: - Instruct users to update the Default Record Type in My Settings - Remove Record
Types from the users' Profiles.
6. The admin at Northern Trail Outfitters need to allow users to submit attachments
when creating a case. Case creation is currently using a screen flow. The admin has
configured the screen flow to include attachments, but during testing, end users are
saying they are getting attachments when they are not needed. They only want
attachment when the Case Type is "IT Error" How should the admin configure this
requirement?
Answer: Use Dynamic visibility to show the attachment component when case type is IT
Error
7. Which feature should UMS use if they want their support agents who are skilled in
a particular product line to own cases directly after customers log them from an
automated channel?
Answer: Assignment Rules
8. Universal Containers created a new product line with a special sales team to sell
products. The System Administrator added new picklist values to the Stage field for
use by the new sales team. How should the System Administrator configure
Salesforce to ensure only the appropriate stages are visible based on the product
line?
Answer: Create a sales process and Opportunity record type for each product line.
Page 1
, 9. Which three objects have a relationship with a Campaign?
Answer: Lead Contact Opportunity
10. Universal Containers uses a private sharing model for Cases. Each product line
has several product specialists who want to have visibility to all Cases involving
their product line. How should the System Administrator meet this requirement?
Answer: Create a criteria-based Case Sharing Rule to share corresponding Cases with the
product specialist role.
11. Which configuration option shows sales representative the fields they must fill in
prior to saving an Opportunity?
Answer: Page Layout required fields
12. How should a sales rep create an allday event in Salesforce?
Answer: Check the all-day event checkbox on the event.
13. UMS is using the workflow field update. Which two actions can UMS complete
with this feature?
Answer: - Apply a specific value to a field. - Modify the record type of a record.
14. Universal Containers has an Autoresponse rule to send emails when a customer
submits a new Case and an Assignment rule to determine Case ownership for new
Cases. In addition, the Case object has validation rules to ensure that each Case
includes values for all fields needed by its owner to resolve the Case. Workflow
Rules and Escalation Rules ensure that a support manager is properly notified when
a case remains unresolved for too long. In what order does Salesforce process the
immediate actions associated with Workflow Rules and related business
automations for a newly created record?
Answer: VALIDATION RULES, ASSIGNMENT RULES, AUTO- RESPONSE RULES, WORKFLOW
RULES, ESCALATION RULES
15. Which two User Interface settings should be used to allow users, with all
required profile permissions, to edit records in List Views?
Answer: - ENABLE INLINE EDITING - ENABLE ENHANCED LISTS
16. Ursa Major Solar utilizes accounts in its sales process: however not all users
have access to them. New users require read access to accounts. Additionally, four
new users require edit access. What should an administrator do to configure access
for the new users?
Answer: Configure a profile to grant Account View access and a Permission Set to grant
Account Edit access to specific users.
17. An administrator at Ursa Major Solar is setting up case feed. What should the
administrator consider?
Answer: Chatter feed tracking must be enabled for the case object.
18. Universal Containers needs a field that reflects Account size based on number of
employees. Which formula function should the System Administrator use to evaluate
different results based on a specific condition with multiple outcomes?
Answer: IF()
19. What are two Initial Submission Actions in an Approval Process?
Answer: - The value of a field on the record can be updated - An outbound message can be
sent to another application
Page 2
Correct Answers (Verified Update)
57 questions with answers
Topic: Salesforce Admin Certification
1. Universal Containers wants to create a Workflow Rule to send an email alert to
members of its Board of Directors, none of whom useSalesforce How many of the
board members can be added to a single Email Alert?
Answer: Up to 5 additional email addresses can be added to the Email Alert
2. What two standard objects are related to Account records?
Answer: Cases & Opportunities
3. The marketing team is asked to provide branding and messaging for email
templates to be used throughout the customer support process. In which two
locations can the System Administrator implement customer-facing email templates
with respect to Cases?
Answer: Case Auto-response Rules & Support Rep's Send Email options
4. (UMS) recently purchased 15 new Salesforce licenses. How many users can ad
administrator create at the same time on the add multiple users page?
Answer: 10
5. Universal Containers has a complex sales process with multiple record types, each
shared with all Profiles. Some users complain about the Record Type selection
screen when creating new Opportunities. Which two actions should the System
Administrator take to allow these users to bypass choosing a Record Type?
Answer: - Instruct users to update the Default Record Type in My Settings - Remove Record
Types from the users' Profiles.
6. The admin at Northern Trail Outfitters need to allow users to submit attachments
when creating a case. Case creation is currently using a screen flow. The admin has
configured the screen flow to include attachments, but during testing, end users are
saying they are getting attachments when they are not needed. They only want
attachment when the Case Type is "IT Error" How should the admin configure this
requirement?
Answer: Use Dynamic visibility to show the attachment component when case type is IT
Error
7. Which feature should UMS use if they want their support agents who are skilled in
a particular product line to own cases directly after customers log them from an
automated channel?
Answer: Assignment Rules
8. Universal Containers created a new product line with a special sales team to sell
products. The System Administrator added new picklist values to the Stage field for
use by the new sales team. How should the System Administrator configure
Salesforce to ensure only the appropriate stages are visible based on the product
line?
Answer: Create a sales process and Opportunity record type for each product line.
Page 1
, 9. Which three objects have a relationship with a Campaign?
Answer: Lead Contact Opportunity
10. Universal Containers uses a private sharing model for Cases. Each product line
has several product specialists who want to have visibility to all Cases involving
their product line. How should the System Administrator meet this requirement?
Answer: Create a criteria-based Case Sharing Rule to share corresponding Cases with the
product specialist role.
11. Which configuration option shows sales representative the fields they must fill in
prior to saving an Opportunity?
Answer: Page Layout required fields
12. How should a sales rep create an allday event in Salesforce?
Answer: Check the all-day event checkbox on the event.
13. UMS is using the workflow field update. Which two actions can UMS complete
with this feature?
Answer: - Apply a specific value to a field. - Modify the record type of a record.
14. Universal Containers has an Autoresponse rule to send emails when a customer
submits a new Case and an Assignment rule to determine Case ownership for new
Cases. In addition, the Case object has validation rules to ensure that each Case
includes values for all fields needed by its owner to resolve the Case. Workflow
Rules and Escalation Rules ensure that a support manager is properly notified when
a case remains unresolved for too long. In what order does Salesforce process the
immediate actions associated with Workflow Rules and related business
automations for a newly created record?
Answer: VALIDATION RULES, ASSIGNMENT RULES, AUTO- RESPONSE RULES, WORKFLOW
RULES, ESCALATION RULES
15. Which two User Interface settings should be used to allow users, with all
required profile permissions, to edit records in List Views?
Answer: - ENABLE INLINE EDITING - ENABLE ENHANCED LISTS
16. Ursa Major Solar utilizes accounts in its sales process: however not all users
have access to them. New users require read access to accounts. Additionally, four
new users require edit access. What should an administrator do to configure access
for the new users?
Answer: Configure a profile to grant Account View access and a Permission Set to grant
Account Edit access to specific users.
17. An administrator at Ursa Major Solar is setting up case feed. What should the
administrator consider?
Answer: Chatter feed tracking must be enabled for the case object.
18. Universal Containers needs a field that reflects Account size based on number of
employees. Which formula function should the System Administrator use to evaluate
different results based on a specific condition with multiple outcomes?
Answer: IF()
19. What are two Initial Submission Actions in an Approval Process?
Answer: - The value of a field on the record can be updated - An outbound message can be
sent to another application
Page 2
