3CX BASIC EOC TEST ANSWERS AND QUESTIONS
SET A+
✔✔Have a look at the edition comparison page (https://www.3cx.com/ordering/pricing)
and answer the following question: Can you provision and use remote extensions when
using a "3CX Free Edition" license key? - ✔✔T
✔✔The ability of digital receptionists to connect callers directly to internal extensions
can be enabled or disabled by Digital Receptionist - ✔✔F
✔✔When you create the inbound rule, can the destination to which the incoming call is
routed be an external number? - ✔✔Yes
✔✔By default, adding a name to a rule will display on the user's IP phone before or after
the caller ID, indicating where the call comes from. - ✔✔F
✔✔Digital Receptionists have an option that will repeat the message from the options
menu to the caller. - ✔✔T
✔✔No extensions should be created with numbers that are also Emergency numbers in
the country where the 3CX power plant is operating. - ✔✔T
✔✔The recommended way to configure any 3CX Client is the /Welcome Email/ and to
use the attached configuration file or QR code that can be found in the 3CX Web Client
and/or Management Console. - ✔✔T
✔✔A Caller connected to a Digital Receptionist will consume 1 simultaneous call of the
Maximum Simultaneous calls allowed by the system - ✔✔T
✔✔When you choose to use a 3CX FQDN, does the configuration wizard generates a
trusted SSL certificate during installation? - ✔✔Yes
, ✔✔Can mp3 files be uploaded to Digital Receptionists for use as custom messages? -
✔✔NO
✔✔To upload an audio file to a Digital Receptionist, it must be in the following format:
WAV, PCM, 8 kHz, 16 bit, mono - ✔✔T
✔✔To configure an individual outgoing caller ID (Caller ID number) per extension, you
do so in: SIP trunk → YOUR TRUNK → caller ID → Configure outgoing caller ID - ✔✔F
✔✔Internet explorer is recommended to open the admin console - ✔✔NO
✔✔A 3CX App can use the same 3CX extension number as a desktop IP phone. - ✔✔T
✔✔When using a generic VoIP provider, 3CX support is available to troubleshoot all
trunking issues related to this provider. - ✔✔NO
✔✔The Tunnel Port can be changed after the installation is complete while the SIP port
cant - ✔✔NO
✔✔SIP Forking is a term that is used when a call is forwarded to another extension
when the call is not answered within a certain time - ✔✔F
✔✔Voicemail greeting can be recorded via voicemail menu from an IP phone, or
uploaded directly through the Admin console as a WAV file.
True - ✔✔T
✔✔When the timeout is reached on the Digital Receptionist, you can configure a new
action - ✔✔Yes
✔✔If you choose to use your own public domain name for a 3CX installation, will 3CX
be able to generate LETS ENCRYPT certificates in the same way you would with 3CX-
hosted FQDNs? - ✔✔F
✔✔If outbound calls drop after 32 seconds, you must ensure that SIP ALG is enabled
on your firewall and that the provider supports it. - ✔✔T
✔✔Review support guidelines for compatible devices (https://www.3cx.com/ordering/).
Are supported IP phones still covered when they have not been provisioned through
3CX, run custom templates, and/or use outdated firmware versions? - ✔✔F
✔✔3CX support will help with firewall configuration or network routing - ✔✔NO
SET A+
✔✔Have a look at the edition comparison page (https://www.3cx.com/ordering/pricing)
and answer the following question: Can you provision and use remote extensions when
using a "3CX Free Edition" license key? - ✔✔T
✔✔The ability of digital receptionists to connect callers directly to internal extensions
can be enabled or disabled by Digital Receptionist - ✔✔F
✔✔When you create the inbound rule, can the destination to which the incoming call is
routed be an external number? - ✔✔Yes
✔✔By default, adding a name to a rule will display on the user's IP phone before or after
the caller ID, indicating where the call comes from. - ✔✔F
✔✔Digital Receptionists have an option that will repeat the message from the options
menu to the caller. - ✔✔T
✔✔No extensions should be created with numbers that are also Emergency numbers in
the country where the 3CX power plant is operating. - ✔✔T
✔✔The recommended way to configure any 3CX Client is the /Welcome Email/ and to
use the attached configuration file or QR code that can be found in the 3CX Web Client
and/or Management Console. - ✔✔T
✔✔A Caller connected to a Digital Receptionist will consume 1 simultaneous call of the
Maximum Simultaneous calls allowed by the system - ✔✔T
✔✔When you choose to use a 3CX FQDN, does the configuration wizard generates a
trusted SSL certificate during installation? - ✔✔Yes
, ✔✔Can mp3 files be uploaded to Digital Receptionists for use as custom messages? -
✔✔NO
✔✔To upload an audio file to a Digital Receptionist, it must be in the following format:
WAV, PCM, 8 kHz, 16 bit, mono - ✔✔T
✔✔To configure an individual outgoing caller ID (Caller ID number) per extension, you
do so in: SIP trunk → YOUR TRUNK → caller ID → Configure outgoing caller ID - ✔✔F
✔✔Internet explorer is recommended to open the admin console - ✔✔NO
✔✔A 3CX App can use the same 3CX extension number as a desktop IP phone. - ✔✔T
✔✔When using a generic VoIP provider, 3CX support is available to troubleshoot all
trunking issues related to this provider. - ✔✔NO
✔✔The Tunnel Port can be changed after the installation is complete while the SIP port
cant - ✔✔NO
✔✔SIP Forking is a term that is used when a call is forwarded to another extension
when the call is not answered within a certain time - ✔✔F
✔✔Voicemail greeting can be recorded via voicemail menu from an IP phone, or
uploaded directly through the Admin console as a WAV file.
True - ✔✔T
✔✔When the timeout is reached on the Digital Receptionist, you can configure a new
action - ✔✔Yes
✔✔If you choose to use your own public domain name for a 3CX installation, will 3CX
be able to generate LETS ENCRYPT certificates in the same way you would with 3CX-
hosted FQDNs? - ✔✔F
✔✔If outbound calls drop after 32 seconds, you must ensure that SIP ALG is enabled
on your firewall and that the provider supports it. - ✔✔T
✔✔Review support guidelines for compatible devices (https://www.3cx.com/ordering/).
Are supported IP phones still covered when they have not been provisioned through
3CX, run custom templates, and/or use outdated firmware versions? - ✔✔F
✔✔3CX support will help with firewall configuration or network routing - ✔✔NO
