APCO UPDATED ACTUAL QUESTIONS WITH
CORRECT ANSWERS
Question 1.
Automatic Location Identification
ANSWER
ALI
Question 2.
The term PSAP stands for Public Safety Access Point
ANSWER
False
Question 3.
Professionalism is defined by who you are, what you do, and how others perceive you.
ANSWER
True
Question 4.
The three primary fields of public Safety communications are law enforcement, fire service, and
emergency management
ANSWER
False
Question 5.
All non verbal communication requires face to face communication.
ANSWER
False
1/5
, Question 6.
Emergency calls only come in on emergency lines.
ANSWER
False
Question 7.
It is okay for a telecommunicator to rely on memory during information gathering
ANSWER
False
Question 8.
The ALI is the calling party's telephone number and the ANI is the calling party's address and
dispatch information
ANSWER
False
Question 9.
Ethics involves an individuals personal, professional, and organizational rules of conduct
ANSWER
True
Question 10.
The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and
call referral
ANSWER
True
2/5
CORRECT ANSWERS
Question 1.
Automatic Location Identification
ANSWER
ALI
Question 2.
The term PSAP stands for Public Safety Access Point
ANSWER
False
Question 3.
Professionalism is defined by who you are, what you do, and how others perceive you.
ANSWER
True
Question 4.
The three primary fields of public Safety communications are law enforcement, fire service, and
emergency management
ANSWER
False
Question 5.
All non verbal communication requires face to face communication.
ANSWER
False
1/5
, Question 6.
Emergency calls only come in on emergency lines.
ANSWER
False
Question 7.
It is okay for a telecommunicator to rely on memory during information gathering
ANSWER
False
Question 8.
The ALI is the calling party's telephone number and the ANI is the calling party's address and
dispatch information
ANSWER
False
Question 9.
Ethics involves an individuals personal, professional, and organizational rules of conduct
ANSWER
True
Question 10.
The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and
call referral
ANSWER
True
2/5
