HPRS Exam Study Guide Questions with
Complete Rationales 2026-2027
Updated.
True or false: An HCO must be concerned about stakeholders because stakeholders have an
interest in what the CO does. - Answer True
True or false: All healthcare organizations provide healthcare services to people - Answer False
The health outcomes of a group of individuals, including the distribution of outcomes within the
group, is known as - Answer Population health
The external environment affecting healthcare organizations includes
-competitors
-governments
-economic forces
-all of the above - Answer All of the above
True or false: Healthcare is a relatively stable field that changes little from year to year. - Answer
False
True or false: As defined by the World Health Organization, health is the absence of disease or
infirmity. - Answer False
To improve health in their community, healthcare managers and their healthcare organizations
(HCOs) often improve
-social environment
-healthcare services
-individual behavior
-all of the above - Answer All of the above
In order to have the range of services needed to fully care for a person or population, an HCO
may - Answer Provide a continuum of care
A stakeholder analysis can help managers better understand - Answer What is expected of
their HCO
,A health difference that is closely linked with social, economic, or environmental disadvantage is
a
determinant of health
health outcome
health disparity
none of the above - Answer Health disparity
Despite managers performing similar roles, they must manage differently because they work
with different. - Answer Situations, problems, and goals
What does the institutional theory argue? - Answer An organization may feel compelled to
comply with obligations of the external environment even though compliance may make the
organization less efficient.
The process of getting things done through and with people by directing and motivating efforts
toward common objectives is known as - Answer Management
According to Robert Katz, managers use three basic types of skills to perform work with things,
peoples, and ideas. Which of the following is not one of the three skills identified by Katz? -
Answer Informational skill
According to open systems theory, which of the following strongly influences an organization
and must be understood and interacted with to sustain the organization? - Answer External
Environment
A set of interrelated parts that function as a whole to achieve a common purpose is known as . -
Answer A system
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following
approaches in management? - Answer Human relations approach
Mintzberg studied roles that managers perform and found that they - Answer Used decisional,
informational, and interpersonal roles
Which of the following is not a fundamental principle of bureaucracy?
, -Employees work in a hierarchy, in which a higher bureau (office) controls lower ones.
-Control is based on personal relationships rather than authority.
-A bureau is managed according to policies and procedures kept in files for continuity.
-Staff are selected based on qualifications and abilities rather than personal relationships. -
Answer Control is based on personal relationships rather than authority.
Development of administrative theory by Fayol was important for improving - Answer Entire
organizations
An HCO manager emphasizes concern, trust, and teamwork for employees and strives to
develop long-term cooperative relationships. The manager is leading with - Answer Theory Z
Which of the following statements is not an assumption of Theory X for leadership? - Answer
People are motivated intrinsically
True or False: Managers should use the same leadership style with physicians that they use with
other people. - Answer False
True or False: "Leading" is a process by which a person tries to influence someone else to
voluntarily or involuntarily accomplish a task or goal. - Answer False
The Hersey and Blanchard model of leadership calls for leaders to - Answer change
approaches to leadership based on an employee's readiness to work
As presented in chapter 9, which of the following statements is correct?
Managing and leading are basically the same concepts.
Leading and managing are completely separate concepts.
Leading is part of managing.
Managing is part of leading. - Answer Leading is part of managing
Complete Rationales 2026-2027
Updated.
True or false: An HCO must be concerned about stakeholders because stakeholders have an
interest in what the CO does. - Answer True
True or false: All healthcare organizations provide healthcare services to people - Answer False
The health outcomes of a group of individuals, including the distribution of outcomes within the
group, is known as - Answer Population health
The external environment affecting healthcare organizations includes
-competitors
-governments
-economic forces
-all of the above - Answer All of the above
True or false: Healthcare is a relatively stable field that changes little from year to year. - Answer
False
True or false: As defined by the World Health Organization, health is the absence of disease or
infirmity. - Answer False
To improve health in their community, healthcare managers and their healthcare organizations
(HCOs) often improve
-social environment
-healthcare services
-individual behavior
-all of the above - Answer All of the above
In order to have the range of services needed to fully care for a person or population, an HCO
may - Answer Provide a continuum of care
A stakeholder analysis can help managers better understand - Answer What is expected of
their HCO
,A health difference that is closely linked with social, economic, or environmental disadvantage is
a
determinant of health
health outcome
health disparity
none of the above - Answer Health disparity
Despite managers performing similar roles, they must manage differently because they work
with different. - Answer Situations, problems, and goals
What does the institutional theory argue? - Answer An organization may feel compelled to
comply with obligations of the external environment even though compliance may make the
organization less efficient.
The process of getting things done through and with people by directing and motivating efforts
toward common objectives is known as - Answer Management
According to Robert Katz, managers use three basic types of skills to perform work with things,
peoples, and ideas. Which of the following is not one of the three skills identified by Katz? -
Answer Informational skill
According to open systems theory, which of the following strongly influences an organization
and must be understood and interacted with to sustain the organization? - Answer External
Environment
A set of interrelated parts that function as a whole to achieve a common purpose is known as . -
Answer A system
Mayo and the Hawthorne studies in the 1920s and 1930s led to which of the following
approaches in management? - Answer Human relations approach
Mintzberg studied roles that managers perform and found that they - Answer Used decisional,
informational, and interpersonal roles
Which of the following is not a fundamental principle of bureaucracy?
, -Employees work in a hierarchy, in which a higher bureau (office) controls lower ones.
-Control is based on personal relationships rather than authority.
-A bureau is managed according to policies and procedures kept in files for continuity.
-Staff are selected based on qualifications and abilities rather than personal relationships. -
Answer Control is based on personal relationships rather than authority.
Development of administrative theory by Fayol was important for improving - Answer Entire
organizations
An HCO manager emphasizes concern, trust, and teamwork for employees and strives to
develop long-term cooperative relationships. The manager is leading with - Answer Theory Z
Which of the following statements is not an assumption of Theory X for leadership? - Answer
People are motivated intrinsically
True or False: Managers should use the same leadership style with physicians that they use with
other people. - Answer False
True or False: "Leading" is a process by which a person tries to influence someone else to
voluntarily or involuntarily accomplish a task or goal. - Answer False
The Hersey and Blanchard model of leadership calls for leaders to - Answer change
approaches to leadership based on an employee's readiness to work
As presented in chapter 9, which of the following statements is correct?
Managing and leading are basically the same concepts.
Leading and managing are completely separate concepts.
Leading is part of managing.
Managing is part of leading. - Answer Leading is part of managing
