Chapter 3 & 4 Exam (Planning &
Organizing jobs, positions, and
departments -Management of Healthcare
Organizations) Questions and Answers.
Henry Mintzerg's planning management roles - Answer •Monitor
•Entrepreneur
•Resource Allocator
Strategic Planning - Answer Deciding how the organization wants to position itself in its future
environment and relative to competitors, and then deciding
how to achieve that position.
Vision - Answer What the organization wants to be in the long-term future.
Goal - Answer An Important, specific, intended target or desired outcome that can be
measured to determine how well it was achieved.
Implement - Answer To put into action; execute
Strategic Thinking - Answer The mental process of analyzing and synthesizing information to
create a strategy to achieve a goal.
True or False: Lower-level plans are concerned with "what to do" whereas higher-level plans are
concerned with "how to do it." - Answer False
True or False: Although managers continually gather information for planning purposes, actual
planning occurs once per year. - Answer False
True or False: Planning involves managers at all levels of healthcare organizations. - Answer
True
True or False: Top-down planning is used to build commitment of lower-level managers to the
plans. - Answer False
True or False: A department manager must plan for his/her own department while also
considering what his/her department can do to achieve the organization's goals. - Answer True
, Which of the following should take place before all of the others?
a. Organizing
b. Controlling
c. Staffing
d. Planning - Answer d. Planning
A healthcare organization (HCO) examines where it is now, decides where it wants to be in the
future, and figures out how to get there. The HCO is doing
a. decision planning.
b. future planning.
c. strategic planning.
d. systems planning. - Answer C. Strategic Planning
A SWOT analysis
a. plans an organization's external goals.
b. considers an organization's internal factors.
c. is the final stage of planning.
d. all of the above. - Answer b. considers an organization's internal factors.
A project manager should manage all of the following except
a. project reimbursement.
b. project timeline.
c. project resources.
d. project risks. - Answer a. project reimbursement.
A Gantt chart helps a manager answer which of the following questions?
a. What are threats and opportunities?
b. Where is my organization now?
c. What will be done when?
d. Which goals should we pursue? - Answer c. What will be done when?
Which of the following is not a basis for strategy to achieve competitive advantage, as explained
in Chapter 3?
a. Timing and intensity of action
Organizing jobs, positions, and
departments -Management of Healthcare
Organizations) Questions and Answers.
Henry Mintzerg's planning management roles - Answer •Monitor
•Entrepreneur
•Resource Allocator
Strategic Planning - Answer Deciding how the organization wants to position itself in its future
environment and relative to competitors, and then deciding
how to achieve that position.
Vision - Answer What the organization wants to be in the long-term future.
Goal - Answer An Important, specific, intended target or desired outcome that can be
measured to determine how well it was achieved.
Implement - Answer To put into action; execute
Strategic Thinking - Answer The mental process of analyzing and synthesizing information to
create a strategy to achieve a goal.
True or False: Lower-level plans are concerned with "what to do" whereas higher-level plans are
concerned with "how to do it." - Answer False
True or False: Although managers continually gather information for planning purposes, actual
planning occurs once per year. - Answer False
True or False: Planning involves managers at all levels of healthcare organizations. - Answer
True
True or False: Top-down planning is used to build commitment of lower-level managers to the
plans. - Answer False
True or False: A department manager must plan for his/her own department while also
considering what his/her department can do to achieve the organization's goals. - Answer True
, Which of the following should take place before all of the others?
a. Organizing
b. Controlling
c. Staffing
d. Planning - Answer d. Planning
A healthcare organization (HCO) examines where it is now, decides where it wants to be in the
future, and figures out how to get there. The HCO is doing
a. decision planning.
b. future planning.
c. strategic planning.
d. systems planning. - Answer C. Strategic Planning
A SWOT analysis
a. plans an organization's external goals.
b. considers an organization's internal factors.
c. is the final stage of planning.
d. all of the above. - Answer b. considers an organization's internal factors.
A project manager should manage all of the following except
a. project reimbursement.
b. project timeline.
c. project resources.
d. project risks. - Answer a. project reimbursement.
A Gantt chart helps a manager answer which of the following questions?
a. What are threats and opportunities?
b. Where is my organization now?
c. What will be done when?
d. Which goals should we pursue? - Answer c. What will be done when?
Which of the following is not a basis for strategy to achieve competitive advantage, as explained
in Chapter 3?
a. Timing and intensity of action
