plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Test Bank for
Fundamentals of
Human Resource
Management,
Functions,
Applications, Skill
Development, 1e
Robert Lussier, John
Hendon (All Chapters)
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
,plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource
Chapter 1: The New Human Resource Management Process
Test Bank
Multiple Choice
1. __________is a combination of job satisfaction, ability, and a willingness to perform for the
organization at a high level and over an extended period of time.
A. Revenue Center
B. Employee Engagement
C. Effectiveness
D. Business Skills
E. Conceptual and Design Skills
Ans: B
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
2. What were human resource managers typically called in the 1970s and before?
A. Personnel managers
B. Secretaries
C. Executive Assistants
D. Developmental managers
E. Clerks
Ans: A
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
3. Employee engagement is:
A. A combination of competition and job satisfaction
B. A combination of willingness to perform at a high level and job satisfaction
C. A combination of willingness to perform at a high level and boldness
D. A combination of competitiveness and boldness
E. A combination of job satisfaction and boldness
Ans: B
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
4. Studies have shown that companies with high levels of _________ outperformed their peer companies
in operating income, net income growth, and earnings per share growth.
A. gross receipts
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
,plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource
B. revenue
C. material and equipment
D. employee engagement
E. employee training
Ans: D
Learning Objective: 1-1
Cognitive Domain: Comprehension
Answer Location: Why Study HRM?
Question Type: MC
5. If a 21st century organization can manage its _______ better than its competitors, it has a much
greater chance of being successful—more profitable and productive than its competitors—and of creating
a competitive advantage.
A. equipment
B. facilities
C. human resources
D. consumables
E. environment
Ans: C
Learning Objective: 1-1
Cognitive Domain: Application
Answer Location: Why Study HRM?
Question Type: MC
6. _____________ are an organization’s most valuable asset.
A. Materials
B. People
C. Facilities
D. Economic Resources
E. Efficiencies
Ans: B
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
7. ______ is a function of how many organization resources are used in getting the job done.
A. Productivity
B. Effectiveness
C. Efficiency
D. Electiveness
E. Opportunity cost
Ans: C
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
,plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource
8. A(n) ________ center is a revenue center that enhances profitability of the organization through
enhancing the productivity of the people of the organization.
A. cost
B. enhancement
C. profit
D. productivity
E. deliverance
Ans: D
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
9. ______ is a function of getting the job done whenever and however it must be done.
A. Productivity
B. Efficiency
C. Effectiveness
D. Opportunity
E. Preference
Ans: C
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
10. __________is a function of how many organizational resources we used in getting the job done.
A. Productivity
B. Efficiency
C. Effectiveness
D. Opportunity
E. Preference
Ans: B
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
11. What does HR primarily focus on improving?
A. The recruiting of people
B. The efficiency of people
C. The effectiveness of people
D. The physical work environment of people
E. The preferences of people
Ans: B
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Test Bank for
Fundamentals of
Human Resource
Management,
Functions,
Applications, Skill
Development, 1e
Robert Lussier, John
Hendon (All Chapters)
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
,plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource
Chapter 1: The New Human Resource Management Process
Test Bank
Multiple Choice
1. __________is a combination of job satisfaction, ability, and a willingness to perform for the
organization at a high level and over an extended period of time.
A. Revenue Center
B. Employee Engagement
C. Effectiveness
D. Business Skills
E. Conceptual and Design Skills
Ans: B
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
2. What were human resource managers typically called in the 1970s and before?
A. Personnel managers
B. Secretaries
C. Executive Assistants
D. Developmental managers
E. Clerks
Ans: A
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
3. Employee engagement is:
A. A combination of competition and job satisfaction
B. A combination of willingness to perform at a high level and job satisfaction
C. A combination of willingness to perform at a high level and boldness
D. A combination of competitiveness and boldness
E. A combination of job satisfaction and boldness
Ans: B
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
4. Studies have shown that companies with high levels of _________ outperformed their peer companies
in operating income, net income growth, and earnings per share growth.
A. gross receipts
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
,plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource
B. revenue
C. material and equipment
D. employee engagement
E. employee training
Ans: D
Learning Objective: 1-1
Cognitive Domain: Comprehension
Answer Location: Why Study HRM?
Question Type: MC
5. If a 21st century organization can manage its _______ better than its competitors, it has a much
greater chance of being successful—more profitable and productive than its competitors—and of creating
a competitive advantage.
A. equipment
B. facilities
C. human resources
D. consumables
E. environment
Ans: C
Learning Objective: 1-1
Cognitive Domain: Application
Answer Location: Why Study HRM?
Question Type: MC
6. _____________ are an organization’s most valuable asset.
A. Materials
B. People
C. Facilities
D. Economic Resources
E. Efficiencies
Ans: B
Learning Objective: 1-1
Cognitive Domain: Knowledge
Answer Location: Why Study HRM?
Question Type: MC
7. ______ is a function of how many organization resources are used in getting the job done.
A. Productivity
B. Effectiveness
C. Efficiency
D. Electiveness
E. Opportunity cost
Ans: C
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
,plications,
entals of Human
10/13/2026,
Skill Development,
Resource
2:00:29
Management,
1e
AM10/13/2026,
Robert Lussier,
Functions,
1:58:15
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
AMTest Bank Skill
forDevelopment,
Fundamentals1e
of Robert
HumanLussier,
Resource
John
Management,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Functions, Applications, Skill Development, (&*$
1e
Lussier and Hendon, Fundamentals of Human Resource Management, 1e Instructor Resource
8. A(n) ________ center is a revenue center that enhances profitability of the organization through
enhancing the productivity of the people of the organization.
A. cost
B. enhancement
C. profit
D. productivity
E. deliverance
Ans: D
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
9. ______ is a function of getting the job done whenever and however it must be done.
A. Productivity
B. Efficiency
C. Effectiveness
D. Opportunity
E. Preference
Ans: C
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
10. __________is a function of how many organizational resources we used in getting the job done.
A. Productivity
B. Efficiency
C. Effectiveness
D. Opportunity
E. Preference
Ans: B
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
11. What does HR primarily focus on improving?
A. The recruiting of people
B. The efficiency of people
C. The effectiveness of people
D. The physical work environment of people
E. The preferences of people
Ans: B
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: HRM Then and Now
Question Type: MC
plications,
entals of Human
10/13/2026,
Skill Development,
Resource
1:58:15
Management,
1e
AMTest
RobertBank
Lussier,
Functions,
for Fundamentals
JohnApplications,
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
of Human
Skill Development,
Resource Management,
1e Robert Lussier,
Functions,
JohnApplications,
(&*$
Hendon(*((&#*!(*#*($$(*($(*$Y(&*&$(*)&*)((&$*^$&*&$
**F VJyvhjbnoP+_IREOLKDJ(UWRORWUOI
Skill Development, 1e Robert Lussier, John(&*$
He
