Wgu C954 Pre-Assessment: Information
Technology Management (Pas7) | Questions
And Answers | 2026/27 Updated | 100%
Correct.
Practice Question Bank & Answer Rationale
THIS PACK CONTAINS
150 exam-style multiple-choice questions. Each question includes the correct answer and a complete
rationale for focused revision.
COVERAGE
This exam assesses core competencies in IT management, including strategic planning, governance, project
management, risk management, emerging technologies, and ethical/legal considerations. It is designed to
evaluate students' ability to apply IT management principles to real-world business scenarios.
STUDY GUIDE
Recommended duration: 2 hours. Passing target: 70%.
HIGHP - Page 1 of 48
,1. A company's IT department is structured with a central IT group that sets policies and
standards, while business units have their own IT staff for local needs. Which IT
organizational structure does this describe?
[ ] A. Centralized
[ ] B. Decentralized
[ ] C. Federated
[ ] D. Matrix
CORRECT: C. Federated
A federated IT structure combines central IT oversight with decentralized execution, allowing business units
to address local needs while adhering to central standards. Centralized IT gives all decision-making to a
central group; decentralized IT gives full autonomy to business units; matrix structure involves dual reporting
but is not primarily about central vs. local IT control.
2. In IT project management, which document formally authorizes a project and provides
the project manager with authority to apply organizational resources?
[ ] A. Project charter
[ ] B. Business case
[ ] C. Work breakdown structure
[ ] D. Project management plan
CORRECT: A. Project charter
The project charter is the document that formally authorizes the existence of a project and gives the project
manager authority to use organizational resources. A business case justifies the project but does not
authorize it; a WBS breaks down deliverables; the project management plan describes how the project will be
executed, monitored, and controlled.
3. Which risk response strategy involves shifting the impact of a threat to a third party,
such as through insurance or outsourcing?
[ ] A. Avoid
[ ] B. Mitigate
[ ] C. Transfer
[ ] D. Accept
CORRECT: C. Transfer
Transfer involves shifting the risk to a third party, often through insurance, warranties, or outsourcing. Avoid
eliminates the threat by changing plans; mitigate reduces the probability or impact; accept acknowledges the
risk without proactive action.
HIGHP - Page 2 of 48
,4. What is the primary purpose of a service-level agreement (SLA) in IT service
management?
[ ] A. To define the technical specifications of IT infrastructure
[ ] B. To establish measurable expectations for service delivery between a provider and a customer
[ ] C. To outline the steps for incident resolution
[ ] D. To allocate budget for IT projects
CORRECT: B. To establish measurable expectations for service delivery between a provider and a
customer
An SLA formally defines the level of service expected, including metrics like uptime, response time, and
responsibilities. It is not a technical spec sheet, an incident procedure, or a budgeting tool.
5. In the context of IT governance, which framework focuses on enterprise governance of
IT, ensuring that IT sustains and extends the organization's strategies and objectives?
[ ] A. ITIL
[ ] B. COBIT
[ ] C. ISO 27001
[ ] D. TOGAF
CORRECT: B. COBIT
COBIT (Control Objectives for Information and Related Technologies) is a framework for enterprise IT
governance and management, aligning IT with business goals. ITIL focuses on IT service management; ISO
27001 is an information security standard; TOGAF is an enterprise architecture framework.
6. Which of the following best describes the concept of 'shadow IT'?
[ ] A. IT systems developed and used by business units without explicit organizational approval
[ ] B. A backup IT system that mirrors the primary system
[ ] C. IT projects that are behind schedule
[ ] D. The process of integrating IT with business strategy
CORRECT: A. IT systems developed and used by business units without explicit organizational
approval
Shadow IT refers to technology solutions used within an organization without the knowledge or approval of
the IT department, often leading to security and compliance risks. The other options do not define shadow IT.
7. What is the primary benefit of implementing a DevOps culture in an organization?
[ ] A. Reduced need for IT governance
[ ] B. Faster delivery of software features and improved collaboration between development and
operations
[ ] C. Elimination of all system outages
HIGHP - Page 3 of 48
, [ ] D. Decreased reliance on cloud computing
CORRECT: B. Faster delivery of software features and improved collaboration between development
and operations
DevOps emphasizes collaboration, automation, and continuous delivery, leading to faster and more reliable
software releases. It does not eliminate governance, outages, or cloud reliance.
8. Which type of cloud service model provides the customer with the highest level of
control over the computing environment?
[ ] A. Software as a Service (SaaS)
[ ] B. Platform as a Service (PaaS)
[ ] C. Infrastructure as a Service (IaaS)
[ ] D. Function as a Service (FaaS)
CORRECT: C. Infrastructure as a Service (IaaS)
IaaS provides virtualized computing resources over the internet, giving customers control over operating
systems, storage, and deployed applications. SaaS offers the least control; PaaS provides a platform for
development; FaaS abstracts even more, focusing on functions.
9. In IT financial management, which method allocates IT costs to business units based on
their actual usage of IT services?
[ ] A. Chargeback
[ ] B. Overhead allocation
[ ] C. Zero-based budgeting
[ ] D. Capital expenditure
CORRECT: A. Chargeback
Chargeback is a method where IT costs are charged back to business units based on their consumption of IT
services, promoting accountability. Overhead allocation spreads costs evenly; zero-based budgeting is a
budgeting approach; capital expenditure refers to investments in long-term assets.
10. Which of the following is a key characteristic of a successful IT strategic plan?
[ ] A. It focuses solely on technology trends.
[ ] B. It is developed independently of business strategy.
[ ] C. It aligns IT initiatives with business goals and objectives.
[ ] D. It prioritizes short-term fixes over long-term vision.
CORRECT: C. It aligns IT initiatives with business goals and objectives.
An effective IT strategic plan ensures that IT investments and initiatives directly support the organization's
business strategy and goals. It should not be isolated from business strategy or overly focused on short-term
HIGHP - Page 4 of 48
Technology Management (Pas7) | Questions
And Answers | 2026/27 Updated | 100%
Correct.
Practice Question Bank & Answer Rationale
THIS PACK CONTAINS
150 exam-style multiple-choice questions. Each question includes the correct answer and a complete
rationale for focused revision.
COVERAGE
This exam assesses core competencies in IT management, including strategic planning, governance, project
management, risk management, emerging technologies, and ethical/legal considerations. It is designed to
evaluate students' ability to apply IT management principles to real-world business scenarios.
STUDY GUIDE
Recommended duration: 2 hours. Passing target: 70%.
HIGHP - Page 1 of 48
,1. A company's IT department is structured with a central IT group that sets policies and
standards, while business units have their own IT staff for local needs. Which IT
organizational structure does this describe?
[ ] A. Centralized
[ ] B. Decentralized
[ ] C. Federated
[ ] D. Matrix
CORRECT: C. Federated
A federated IT structure combines central IT oversight with decentralized execution, allowing business units
to address local needs while adhering to central standards. Centralized IT gives all decision-making to a
central group; decentralized IT gives full autonomy to business units; matrix structure involves dual reporting
but is not primarily about central vs. local IT control.
2. In IT project management, which document formally authorizes a project and provides
the project manager with authority to apply organizational resources?
[ ] A. Project charter
[ ] B. Business case
[ ] C. Work breakdown structure
[ ] D. Project management plan
CORRECT: A. Project charter
The project charter is the document that formally authorizes the existence of a project and gives the project
manager authority to use organizational resources. A business case justifies the project but does not
authorize it; a WBS breaks down deliverables; the project management plan describes how the project will be
executed, monitored, and controlled.
3. Which risk response strategy involves shifting the impact of a threat to a third party,
such as through insurance or outsourcing?
[ ] A. Avoid
[ ] B. Mitigate
[ ] C. Transfer
[ ] D. Accept
CORRECT: C. Transfer
Transfer involves shifting the risk to a third party, often through insurance, warranties, or outsourcing. Avoid
eliminates the threat by changing plans; mitigate reduces the probability or impact; accept acknowledges the
risk without proactive action.
HIGHP - Page 2 of 48
,4. What is the primary purpose of a service-level agreement (SLA) in IT service
management?
[ ] A. To define the technical specifications of IT infrastructure
[ ] B. To establish measurable expectations for service delivery between a provider and a customer
[ ] C. To outline the steps for incident resolution
[ ] D. To allocate budget for IT projects
CORRECT: B. To establish measurable expectations for service delivery between a provider and a
customer
An SLA formally defines the level of service expected, including metrics like uptime, response time, and
responsibilities. It is not a technical spec sheet, an incident procedure, or a budgeting tool.
5. In the context of IT governance, which framework focuses on enterprise governance of
IT, ensuring that IT sustains and extends the organization's strategies and objectives?
[ ] A. ITIL
[ ] B. COBIT
[ ] C. ISO 27001
[ ] D. TOGAF
CORRECT: B. COBIT
COBIT (Control Objectives for Information and Related Technologies) is a framework for enterprise IT
governance and management, aligning IT with business goals. ITIL focuses on IT service management; ISO
27001 is an information security standard; TOGAF is an enterprise architecture framework.
6. Which of the following best describes the concept of 'shadow IT'?
[ ] A. IT systems developed and used by business units without explicit organizational approval
[ ] B. A backup IT system that mirrors the primary system
[ ] C. IT projects that are behind schedule
[ ] D. The process of integrating IT with business strategy
CORRECT: A. IT systems developed and used by business units without explicit organizational
approval
Shadow IT refers to technology solutions used within an organization without the knowledge or approval of
the IT department, often leading to security and compliance risks. The other options do not define shadow IT.
7. What is the primary benefit of implementing a DevOps culture in an organization?
[ ] A. Reduced need for IT governance
[ ] B. Faster delivery of software features and improved collaboration between development and
operations
[ ] C. Elimination of all system outages
HIGHP - Page 3 of 48
, [ ] D. Decreased reliance on cloud computing
CORRECT: B. Faster delivery of software features and improved collaboration between development
and operations
DevOps emphasizes collaboration, automation, and continuous delivery, leading to faster and more reliable
software releases. It does not eliminate governance, outages, or cloud reliance.
8. Which type of cloud service model provides the customer with the highest level of
control over the computing environment?
[ ] A. Software as a Service (SaaS)
[ ] B. Platform as a Service (PaaS)
[ ] C. Infrastructure as a Service (IaaS)
[ ] D. Function as a Service (FaaS)
CORRECT: C. Infrastructure as a Service (IaaS)
IaaS provides virtualized computing resources over the internet, giving customers control over operating
systems, storage, and deployed applications. SaaS offers the least control; PaaS provides a platform for
development; FaaS abstracts even more, focusing on functions.
9. In IT financial management, which method allocates IT costs to business units based on
their actual usage of IT services?
[ ] A. Chargeback
[ ] B. Overhead allocation
[ ] C. Zero-based budgeting
[ ] D. Capital expenditure
CORRECT: A. Chargeback
Chargeback is a method where IT costs are charged back to business units based on their consumption of IT
services, promoting accountability. Overhead allocation spreads costs evenly; zero-based budgeting is a
budgeting approach; capital expenditure refers to investments in long-term assets.
10. Which of the following is a key characteristic of a successful IT strategic plan?
[ ] A. It focuses solely on technology trends.
[ ] B. It is developed independently of business strategy.
[ ] C. It aligns IT initiatives with business goals and objectives.
[ ] D. It prioritizes short-term fixes over long-term vision.
CORRECT: C. It aligns IT initiatives with business goals and objectives.
An effective IT strategic plan ensures that IT investments and initiatives directly support the organization's
business strategy and goals. It should not be isolated from business strategy or overly focused on short-term
HIGHP - Page 4 of 48
