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WGU C721 Change Management Practice Exam (100 Questions)
Section 1: Foundations of Change Management (Questions 1–20)
1. What is the primary goal of change management?
A. To eliminate all employee resistance to new initiatives
B. To transition organizations from a current state to a desired future state with minimal
disruption
C. To increase company profits immediately through cost-cutting measures
D. To replace all existing leadership with new management
Answer: B
2. Organizational change is best defined as:
A. A process of shifting employees to different departments
B. The adoption of a new idea or behavior by an organization
C. A financial restructuring plan
D. The replacement of senior leadership
Answer: B
3. Which type of organizational change involves small, ongoing improvements within
existing systems?
A. Transformational change
B. Reactive change
C. Incremental change
D. Discontinuous change
Answer: C
4. What is the definition of Organizational Development (OD)?
A. The practice of changing people and organizations for positive growth
B. A financial restructuring plan
C. A marketing strategy overhaul
D. A temporary staffing solution
Answer: A
5. What is the definition of Change Management (CM)?
A. The process of hiring new employees
B. Approaches used by business content and behavioral process specialists that assist
leaders in moving organizations from a present to a future state
C. A method for reducing operational costs
D. A system for tracking employee performance
Answer: B
6. A person or group who acts as a catalyst and assumes responsibility for managing the
change process is known as a:
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A. Change resistor
B. Change agent
C. Project manager
D. Chief executive officer
Answer: B
7. What is the primary difference between Organizational Development (OD) and Change
Management?
A. OD focuses on financial restructuring; Change Management focuses on marketing
B. OD is the practice of changing people and organizations for positive growth; Change
Management assists leaders in moving organizations from a present to a future state
C. OD is only for non-profits; Change Management is for corporations
D. There is no difference; the terms are interchangeable
Answer: B
8. Which of the following best describes "organizational change"?
A. A process of shifting employees to different departments
B. The adoption of a new idea or behavior by an organization
C. A financial restructuring plan
D. The replacement of senior leadership
Answer: B
9. What is a key trait of an effective change leader?
A. They are risk-averse
B. They define themselves as change leaders and embrace risk as part of the change process
C. They maintain the status quo
D. They avoid all forms of innovation
Answer: B
10. What are the five elements that support management's effective attainment of
organizational goals?
A. Planning, organizing, directing, controlling resources, and staffing
B. Hiring, training, evaluating, promoting, and terminating
C. Budgeting, forecasting, reporting, auditing, and compliance
D. Designing, producing, marketing, selling, and distributing
Answer: A
11. What is the definition of Management?
A. The process of working with and through people to achieve organizational goals
B. The process of maximizing shareholder value
C. The process of minimizing operational costs
D. The process of eliminating competition
Answer: A
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12. What are the two essential pieces in organizations that must be integrated effectively
to lead to high performance?
A. Management and Leadership
B. Strategy and Structure
C. Finance and Marketing
D. Technology and Culture
Answer: A
13. Which of the following describes a traditional organization?
A. Hierarchical, slow to adapt, and resistant to change
B. Flexible and innovative
C. Focused on continuous learning
D. Decentralized decision-making
Answer: A
14. Which of the following describes a learning organization?
A. Hierarchical and resistant to change
B. Focused on stability and execution with a rigid top-down structure
C. Prioritizes adaptation, change, collaboration, and employee input
D. Centralized decision-making with minimal employee involvement
Answer: C
15. What is the primary focus of a traditional organization compared to a learning
organization?
A. Traditional organizations focus on adaptability; learning organizations focus on stability
B. Traditional organizations focus on stability and execution; learning organizations prioritize
adaptation, change, collaboration, and employee input
C. Both types of organizations have the same focus
D. Traditional organizations focus on innovation; learning organizations focus on cost
reduction
Answer: B
16. What is "emergent change"?
A. A deliberate, top-down process of designing and implementing change
B. Change that unfolds organically from the bottom-up or from internal innovations and
shifts in culture
C. Change that is imposed by external regulations
D. Change that follows a pre-defined roadmap
Answer: B
17. What is "planned change"?
A. Change that unfolds organically from the bottom-up
B. A deliberate, top-down process of designing and implementing change based on a pre-
WGU C721 Change Management Practice Exam (100 Questions)
Section 1: Foundations of Change Management (Questions 1–20)
1. What is the primary goal of change management?
A. To eliminate all employee resistance to new initiatives
B. To transition organizations from a current state to a desired future state with minimal
disruption
C. To increase company profits immediately through cost-cutting measures
D. To replace all existing leadership with new management
Answer: B
2. Organizational change is best defined as:
A. A process of shifting employees to different departments
B. The adoption of a new idea or behavior by an organization
C. A financial restructuring plan
D. The replacement of senior leadership
Answer: B
3. Which type of organizational change involves small, ongoing improvements within
existing systems?
A. Transformational change
B. Reactive change
C. Incremental change
D. Discontinuous change
Answer: C
4. What is the definition of Organizational Development (OD)?
A. The practice of changing people and organizations for positive growth
B. A financial restructuring plan
C. A marketing strategy overhaul
D. A temporary staffing solution
Answer: A
5. What is the definition of Change Management (CM)?
A. The process of hiring new employees
B. Approaches used by business content and behavioral process specialists that assist
leaders in moving organizations from a present to a future state
C. A method for reducing operational costs
D. A system for tracking employee performance
Answer: B
6. A person or group who acts as a catalyst and assumes responsibility for managing the
change process is known as a:
, 2
A. Change resistor
B. Change agent
C. Project manager
D. Chief executive officer
Answer: B
7. What is the primary difference between Organizational Development (OD) and Change
Management?
A. OD focuses on financial restructuring; Change Management focuses on marketing
B. OD is the practice of changing people and organizations for positive growth; Change
Management assists leaders in moving organizations from a present to a future state
C. OD is only for non-profits; Change Management is for corporations
D. There is no difference; the terms are interchangeable
Answer: B
8. Which of the following best describes "organizational change"?
A. A process of shifting employees to different departments
B. The adoption of a new idea or behavior by an organization
C. A financial restructuring plan
D. The replacement of senior leadership
Answer: B
9. What is a key trait of an effective change leader?
A. They are risk-averse
B. They define themselves as change leaders and embrace risk as part of the change process
C. They maintain the status quo
D. They avoid all forms of innovation
Answer: B
10. What are the five elements that support management's effective attainment of
organizational goals?
A. Planning, organizing, directing, controlling resources, and staffing
B. Hiring, training, evaluating, promoting, and terminating
C. Budgeting, forecasting, reporting, auditing, and compliance
D. Designing, producing, marketing, selling, and distributing
Answer: A
11. What is the definition of Management?
A. The process of working with and through people to achieve organizational goals
B. The process of maximizing shareholder value
C. The process of minimizing operational costs
D. The process of eliminating competition
Answer: A
, 3
12. What are the two essential pieces in organizations that must be integrated effectively
to lead to high performance?
A. Management and Leadership
B. Strategy and Structure
C. Finance and Marketing
D. Technology and Culture
Answer: A
13. Which of the following describes a traditional organization?
A. Hierarchical, slow to adapt, and resistant to change
B. Flexible and innovative
C. Focused on continuous learning
D. Decentralized decision-making
Answer: A
14. Which of the following describes a learning organization?
A. Hierarchical and resistant to change
B. Focused on stability and execution with a rigid top-down structure
C. Prioritizes adaptation, change, collaboration, and employee input
D. Centralized decision-making with minimal employee involvement
Answer: C
15. What is the primary focus of a traditional organization compared to a learning
organization?
A. Traditional organizations focus on adaptability; learning organizations focus on stability
B. Traditional organizations focus on stability and execution; learning organizations prioritize
adaptation, change, collaboration, and employee input
C. Both types of organizations have the same focus
D. Traditional organizations focus on innovation; learning organizations focus on cost
reduction
Answer: B
16. What is "emergent change"?
A. A deliberate, top-down process of designing and implementing change
B. Change that unfolds organically from the bottom-up or from internal innovations and
shifts in culture
C. Change that is imposed by external regulations
D. Change that follows a pre-defined roadmap
Answer: B
17. What is "planned change"?
A. Change that unfolds organically from the bottom-up
B. A deliberate, top-down process of designing and implementing change based on a pre-
